ITIL® Training | ITIL® 4 Specialist Business Relationship Management Training in Miami

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ITIL® 4 Specialist: Business Relationship Management Course

Miami

Understand how to align IT services with business needs and priorities Miami.
Learn to stakeholder management and engagement, fostering collaboration and communication.
Learn demand management with ITIL® 4 Specialist Business Relationship Management Training

Dates & Prices Dates & Prices

Course information

ITIL® 4 Specialist: Business Relationship Management Training Course Outline

Module 1: Key Concepts of Business Relationship Management

Identify the Purpose, PSFs, and Value of the BRM Practice
Key Challenges of Business Relationship Management
Key Stakeholders of Service Relationships
Service Journey Model
Types of Service Relationships
Role of BRM in Each Type of Service Relationship

Module 2: BRM Value Streams and Processes

ITIL® Service Value Chain Model
Roles and Relationships of Service Value Streams, Practices, and Processes in the Creation of Value
Understand the Two Main Processes of the BRM Practice
Know how to Develop and Apply Relationship Models
Know how to Integrate BRM in the Organization's Value Streams

Module 3: How to Apply the BRM Models and Techniques?

How to Apply the Following in the Context of BRM?

Module 4: BRM Roles, Skills, and Organizational Solutions

Understand the Key Skills Required for BRM
Responsibilities of the Relationship Manager and Relationship Agent Roles
Know how to Apply the LACMT Model to BRM Activities
Know how to Position BRM within an Organizational Structure

Module 5: How Does Information and Technology Support and Enable BRM?

Identify the Key Inputs and Outputs of the BRM Practice
Describe the key BRM Automation Tools and their Role in the Practice

Module 6: Role of Partners and Suppliers in BRM

Understand the Complexity of Service Relationships
Understand the Dependencies of BRM on Third Parties

Module 7: How to Develop the BRM Capability in an Organization?

Understand the Key Concepts of the ITIL Maturity Model
Know how to Apply Capability Criteria to Plan BRM Capability Development
Identify Key Metrics and Methods for Improving BRM Capabilities
Apply the Key Steps of the BRM Capability Development

Who should attend this ITIL® 4 Specialist: Business Relationship Management Training Course?

This ITIL® 4 Specialist: Business Relationship Management Course in Miami is suitable for IT professionals who are involved in establishing and managing the relationships between service providers and consumer organizations, and their stakeholders. The ITIL® Certification is beneficial for these professionals:

Business Relationship Managers
Service Level Managers
Business Analysts
IT Directors
Account Managers
Project Managers
Service Portfolio Managers

Prerequisites of the ITIL® 4 Specialist: Business Relationship Management Training Course

Delegates are required to hold the ITIL 4 Foundation certification as this is a pre-requisite for studying ITIL® 4 Specialist: Business Relationship Management.

ITIL® 4 Specialist: Business Relationship Management Training Course Overview

The ITIL® 4 Specialist: Business Relationship Management Training Course in Miami introduces a pivotal framework for enhancing and managing business relationships in the IT service management sector. As businesses increasingly rely on IT to deliver value and drive strategic outcomes, mastering this aspect of ITIL Certification becomes crucial for aligning IT services with business needs. This introductory module emphasizes the significance of robust relationship management within ITIL's comprehensive approach to service management, highlighting its relevance in today's fast-paced digital environment.

Understanding the principles of business relationship management is vital for IT professionals in Miami, project managers, and business leaders aiming to foster stronger bonds between IT services and business objectives. Professionals seeking to enhance their ITIL Certification credentials should consider this specialization to improve their strategic value within organizations. By mastering this subject, individuals can facilitate better communication, align IT services with business goals, and ensure that IT investments are closely tied to business outcomes, making it an indispensable skill set in the modern workplace.

The ITIL® 4 Specialist: Business Relationship Management Training Course in Miami offered by the Knowledge Academy is an intensive 1-day program designed to equip delegates with the knowledge and skills needed to excel in this area. Through expert instruction, practical exercises, and real-world case studies, delegates will learn how to manage business relationships effectively, align IT services with business needs, and drive value through ITIL Certification.

Course Objectives

To understand the ITIL 4 framework and its application in business relationship management
To develop skills for effectively managing and improving business relationships within the IT service management context
To learn strategies for aligning IT services with business goals and objectives
To acquire techniques for driving value through improved service delivery and customer satisfaction
To prepare for the ITIL® 4 Specialist: Business Relationship Management certification exam

Upon completion of this course in Miami, delegates will have gained a comprehensive understanding of how to enhance and sustain business relationships through effective IT service management. They will be equipped with the necessary tools and techniques to align IT services with business needs, ensuring that IT operations contribute significantly to achieving strategic objectives and enhancing overall business value.

What’s included in this ITIL® 4 Specialist: Business Relationship Management Training Course?

ITIL® 4 Specialist: Business Relationship Management Examination
World-Class Training Sessions from Experienced Instructors
ITIL® 4 Specialist: Business Relationship Management Certificate
Digital Delegate Pack

ITIL® 4 Specialist Business Relationship Management Training Exam Information

The ITIL® 4 Specialist: Business Relationship Management Training Exam assesses participants' understanding of the ITIL® 4 principles and practices related to business relationship management. This certification focuses on building strong relationships between IT and business to ensure effective collaboration and value delivery.

Question Type: Multiple Choice
Total Questions: 40
Total Marks: 40 Marks
Pass Mark: 65%, or 26/40 Marks
Duration: 90 minutes
Open Book/ Closed Book: Closed book

Why choose us

Our Miami venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Miami is known as the ‘Cruise Capital of the World’ because it’s situated on Florida’s East Coast. It also has the nickname ‘the Capital of Latin America’ as Latinos represent over half of the 440,000 strong population.

Miami is a major leader for finance, commerce, international trade and entertainment and media which could explain why it was ranked as the richest city in America. Miami is home to the Florida Grand Opera and Perez Art Museum and located very close to the Everglades. Miami Beach is renowned for its long stretch of sand which is a hot spot for tourists. Other top tourist destinations include the Miami Art Museum (MAM), the Miami Museum of Contemporary Art (MOCA) and the Vizcaya Museum and gardens. There are many universities in and around the Miami including Barry University, Johnson and Wales University and Carlos Albizu University.

Address

Miami Downtown
201 South Biscayne Blvd
28^th Floor
Miami
Florida
33131

T: +1 7204454674

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® Training | ITIL® 4 Specialist Business Relationship Management Training in Miami. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

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Unlock your potential with The Knowledge Academy's ITIL® Training | ITIL® 4 Specialist Business Relationship Management Training in Miami, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Learn more in our FAQs

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

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ITIL® Training | ITIL® 4 Specialist Business Relationship Management Training in Miami FAQs

What is the ITIL® 4 Specialist Business Relationship Management Training Course?

The ITIL® 4 Specialist Business Relationship Management Certification Course prepares professionals to establish and maintain effective relationships between organizations and their business partners, ensuring alignment of IT services with business objectives and needs.

What are the benefits of taking ITIL® 4 Specialist Business Relationship Management Course?

The ITIL® 4 Specialist Business Relationship Management Training Course equips individuals to establish and maintain effective relationships between IT and business stakeholders, fostering improved communication, goal alignment, and value creation for both parties.

What is included in this ITIL® 4 Specialist Business Relationship Management Training?

This course covers topics like establishing and maintaining effective business relationships, understanding customer needs, and enhancing satisfaction through improved communication and collaboration strategies.

What are the prerequisites for this ITIL® 4 Specialist Business Relationship Management Training?

Delegates are required to hold the ITIL 4 Foundation Certification as this is a pre-requisite for studying ITIL® 4 Specialist: Business Relationship Management.

Will I receive a certification upon completing this ITIL® 4 Specialist Business Relationship Management Training Course?

Upon successful completion of this course, you will receive the ITIL® 4 Specialist Business Relationship Management Certificate.

What is the duration of this course?

The duration of this ITIL® 4 Specialist Business Relationship Management Training Course spans across 3 days.

What potential career paths can one explore upon successful completion of this Business Relationship Management Training Course?

Upon successful completion of the ITIL® 4 Specialist Business Relationship Management Training Course, individuals can explore career paths such as Business Relationship Manager, Account Manager, Client Success Manager, or Customer Relationship Manager in various industries, facilitating effective communication and collaboration between businesses and their clients.

How does ITIL® 4 Specialist Business Relationship Management Training differ from other ITIL 4 Certification?

This course emphasizes managing relationships between IT service providers and customers, while other ITIL 4 Certifications cover different aspects like service design and operations.

Why choose The Knowledge Academy in Miami over others?

The Knowledge Academy in Miami is a leading training provider which offers multiple courses, comprehensive course content, experienced instructors, flexible learning options, and industry recognition, making it a reliable choice for attending this course.

What is the cost/training fees for ITIL® 4 Specialist: Business Relationship Management Course in Miami?

The training fees for ITIL® 4 Specialist: Business Relationship Management Coursein Miami starts from $2495

Which is the best training institute/provider of ITIL® 4 Specialist: Business Relationship Management Course in Miami?

The Knowledge Academy is the Leading global training provider for ITIL® 4 Specialist: Business Relationship Management Course.

What are the best ITIL® Certification Training courses in Miami?

Please see our ITIL® Certification Training courses available in Miami

Why choose us

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Trusted & Approved

Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

Looking for more information on ITIL® Certification Training?

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