ITIL® 4 Leader Digital And IT Strategy DITS in Phoenix | ITIL® 4 Training in Phoenix

Home

Courses

ITIL® Certification Training

ITIL® 4 Leader: Digital and IT Strategy Certification

Phoenix

Gain ITIL® 4 Leader: Digital and IT Strategy Certification for professional advancement
Understand the role of technology in driving business innovation
Gain expertise in optimizing digital and IT service delivery processes

Dates & Prices Dates & Prices

Course information

ITIL® 4 Leader: Digital and IT Strategy DITS Course Outline

Module 1: Introduction to ITIL®4: Digital and IT Strategy (DITS)

About ITIL®4: DITS
IT Service Management in the Modern World
Continual Improvement Model
ITIL Practices that Interact with ITIL®4: DITS
Digital and IT Strategy Context
Governance and Management Shift from Traditional to Digital Organizations
Accelerated Innovation Has Brought Greater Urgency to Business Change
Traditional Vs Continual Innovation Cycle
What Happens When Innovation Accelerates?

Module 2: What is Digital and IT Strategy?

Digital, Information, Operational, and Communications Technology
Information Technology (IT)
Operational Technology (OT)
Communication Technology (CT)
Digital Organization
Digitization
Digital Transformation
Products and Services
Wardley’s Strategy Cycle
Situational Awareness Vs Action
Tiers of Strategy
Traditional Perspective of Business, Digital, and IT Strategy
Business Strategy
Digital Strategy
Revised Perspective of Business, Digital, and IT Strategy
IT Strategy
Business Models
Role of Business Models
Business Models and Strategy
Business Model Canvas
Adapted Company Design Template
Operating Models
Operating Model Canvas
Strategy and the Service Value System
Opportunity and Demand
Opportunity
Demand
Value
Governance
Guiding Principles
ITIL® 7 Guiding Principles
Continual Improvement
Practices

Module 3: Strategy Journey

What is Strategy Journey?

Module 4: Introduction to Vision

What is the Vision?
Digital Disruption
Three Levels of Digital Disruption
Ecosystem Disruption
Industry Disruption
Market Disruption
Organizational Disruption
Being a Disruptor or Responding to Disruption
Deciding on a Balanced Strategic Focus
Customer/Market Relevance
Operational Excellence
Internal and External Focus
A Balanced Approach
ITIL®4 DITS Assignment 2*
Positioning Tools for Digital Transformation
Maturity Models
Four Types of Digital Mastery
Maturity Models
Limits of Maturity Models
Digital Positioning and Sense Making
Digital positioning Assessment Framework
Digital Positioning and Sense Making
Positioning Assessment Framework Focused on Business, Operational, Cultural and Experience Transformation
Positioning Assessment Framework Focused on Physical and Digital Presence, and Use of Emerging and Standard Technology
ITIL®4 DITS Assignment 1*
Creating a Vision
What is a Vision?
Confirming the Scope of the Vision
Defining the Vision
Environmental Analysis
Context of Strategy Applied to the Four Dimensions of Service Management and PESTLE
External Analysis
Tools for External Environment Analysis
Internal Analysis (The Four Dimensions of SM)
Interactions Between the Organization and its Environment
Four Dimensions and Their Influence on Digital Strategy
Tools for Internal Environmental Analysis
Interactions Between the Organization and its Environment
Using the Results of Environmental Analysis
Digital Readiness Assessment
Evaluating Current Organizational Capabilities
Gap Analysis
Output
Risks and Challenges of Digital Readiness Assessment

Module 5: Strategy Planning

Strategy Cycles and Planning Horizons
Strategy Cycles
Strategy Structure and Content
Strategy Consists of Many Artefacts
Elements of a Strategy Document
Oversight and Controls
Financial Aspects of Digital and IT Strategy
Funding Projects, Products, and Services
Balancing the Cost of Innovation and Operation
Full Cost Recovery Model
Financial Policies
Operational Vs Capital Expenditure
Funding Mix
Planning for Growth
Tax-Based Strategies
Charging Models
Examples of Common Digital Charging Models
Using Business Models for Strategy Planning
Barrett Model

Module 6: Strategic Approaches for Digital Organizations

Strategic Approaches for Digital Organizations
Key Focus Areas for Digital Organizations
Strategic Approaches for Customer/Market Relevance
Customer Journeys
Omnichannel Delivery and Support
Seamless User Journey with Omnichannel Management
Context-Sensitive Delivery and Support
Customer Analytics
Customer 360° Approach
Staying Relevant: Evaluating and Responding to Customer Feedback
Strategic Approaches for Operational Excellence
Continual Improvement as the Basis for Strategy
Automation
Description of the Three Levels of Automation
Service Optimization
Technology Modernization
Sourcing Strategies
Workforce Strategies
Employee 360 Approach

Module 7: Strategy Discussion and Approval

Portfolio Optimization
An Organization's Portfolios Enable a Return on Investment
Business Cases, Portfolio, and Strategy
Business Cases for Strategy
Costs
Risks
Returns and Benefits
Opportunity Costs
Communicating the Business Case
Intended Audience
Timing
Format

Module 8: Take Action

How Strategies Are Implemented?
Kotter’s Eight-Step Process
Satir Change Model
Large-Scale Transformation
Mergers and Acquisitions
Individual Changes
ITIL®4 DITS Assignment 3*
Typical Activities of a Digital Transformation Program
Scenario 1: Building Capabilities to Become a Digital Organization
Scenario 2: Conducting a Single Digital Transformation Initiative

Module 9: Did We Get There?

Key Facts About Measurement
Types of Metric
Lagging and Leading Metrics
Outside-In and Inside-Out Metrics
Metrics and Indicators
Cascading and Linking Measurement
Objectives and Key Results
Measuring Strategy
Measuring the Progress
Measuring the Relevance
Instrumenting Strategy
Operational Reports and Dashboards
Analytical Reports
Operational Vs Analytical Reports
Strategy Review

Module 10: How do we Keep the Momentum Going?

Long Term Momentum – Ensuring Organizational Viability
VUCA
Digital Transformation
Service Economy
Ensuring the Viability of Digital Organizations
ITIL®4 DITS Assignment 4*
Key Behavior Patterns and Organizational Characteristics
Short-Term Momentum: Parallel Operation
Parallel Operating Models (POMs)
Cannibalism
Erosion
Concurrence
Synergism
Ineffective Operating Models
Pace of Transition from the Old Model to a Digital Model
Role of Continual Improvement in Parallel Operating Models

Module 11: Digital Leadership

Digital Mind-Set
Relationship Management
Education and Learning
Self-Education
Evaluating Emerging Technology and Industry Trends
Agile Management Techniques
Defining and Using Strategic Metrics
Orchestrating Diverse Environments
Operationalizing Strategy
Business and Technology Management Skills

Module 12: Managing Innovation and Emerging Technologies

Definition
Managing Innovation as a Strategic Capability
Managing Innovation as a mindset and Culture
Achieving a Balanced Approach to Innovation
Formal Approach to Innovation Management
Organizing Innovation Management
Activities in Managing Innovation
Generating New Ideas
Filtering Ideas
Incubating Ideas
Evaluating Ideas
Selecting Ideas
Identify and Charter a Team to Build and Test the Innovation
Developing Prototypes
Design, Develop, and Testing
Building a Culture that Supports Innovation
Approaches to Innovation
Evaluating and Adopting Emerging Technology
Stages of Technology Adoption
Emerging Technology in Context

Module 13: Managing Strategic Risk

Definitions
Risk Management in Digital Organizations
Organizing Risk Management
Risk Identification
Risk Identification – DICE
Disruption Risks
Innovation Risks
Cybersecurity Risks
Engagement Risks
Qualitative Risk Analysis
Risk Matrix
Matrix Example for Qualitative Risk Analysis
Scenario-Based Analysis
Quantitative Risk Analysis
Risk Triggers
Risk Posture: Balancing Risk and Rewards of Digital Technology
Risk Attitude
Risk Treatment
Achieving a Risk-Informed Mind-set or Culture

Who should attend this ITIL® 4 Leader: Digital and IT Strategy (DITS) Training Course?

This ITIL® 4 Leader: Digital and IT Strategy Certification Course in Phoenix is ideal for IT professionals and leaders who are responsible for shaping and driving strategic IT and digital decisions within their organizations. It is beneficial for a variety of professionals including:

IT Service Managers
IT Project Managers
Enterprise Architects
Quality Assurance Managers
Digital Service Professionals
Business Strategists
Stakeholders

Prerequisites of the ITIL® 4 Leader: Digital and IT Strategy (DITS) Training Course

Holding an ITIL®4 Foundation Certificate is a must before attending this ITIL® 4 Strategic Leader: Digital and IT Strategy Course.

ITIL® 4 Leader: Digital and IT Strategy (DITS) Certification Course Overview

ITIL stands for Information Technology Infrastructure Library, and it is the most extensively used IT Service Management framework in in Phoenix and globally. ITIL directs an organization's and individuals' use of technology as a tool to promote business change, transformation, and development.

This ITIL® 4 Leader: Digital and IT Strategy DITS Training Course in Phoenix is a highly specialized course that focuses on harmonizing digital business and IT strategies. Individuals will lay their hands-on approach on how to create a digital vision and how to shape IT and business strategy. Acquiring the skills and knowledge about handling digital business and IT strategies will lead the delegates to attain more possibilities and higher income if your expertise upgrades their company's production.

In this 2-day ITIL® 4 Leader: Digital and IT Strategy DITS Training Course in Phoenix, delegates will enlighten their expertise about the basic and advanced concepts about various ITIL guiding principles in Digital and IT Strategy. Delegates will gain in-depth knowledge about the procedures and methods for defining and pushing for a digital and IT strategy. Our highly expert trainer with abundant knowledge will teach this ITIL Certification Training to delegates to know how a company leverages its digital and IT strategy to stay afloat in a world dominated by digital technologies.

Course Objectives

To understand the impact of disruptive technologies on strategic IT planning and execution
To learn to manage risks and enable business value in a digital environment
To develop skills to drive successful digital transformation within an IT organization
To gain proficiency in using ITIL frameworks for strategic decisions and operations
To develop leadership skills for facilitating effective collaboration in strategy development
To attain knowledge to align digital and IT strategies with business objectives

At the end of this ITIL Certification Course in Phoenix, delegates will be able to context strategy applied to the four dimensions of service management and pestle. They will also be able to manage innovation as a strategic capability, mind-set, and culture.

What’s included in this ITIL® 4 Leader: Digital and IT Strategy DITS Training Course?

ITIL® 4 Leader: Digital and IT Strategy (DITS) Examination
World-Class Training Sessions from Experienced Instructors
ITIL® 4 Leader: Digital and IT Strategy (DITS) Certificate
Digital Delegate Pack

ITIL® 4 Leader: Digital and IT Strategy DITS Exam Information

The ITIL® 4 Leader: Digital and IT Strategy (DITS) Exam assesses participants' knowledge and ability to apply ITIL® 4 concepts and principles related to digital and IT strategy leadership.

Question Type: Multiple Choice
Total Questions: 30
Total Marks: 30 Marks
Pass Mark: 70%, or 21/30 Marks
Duration: 60 Minutes
Open Book/ Closed Book: Closed Book

Why choose us

Our Phoenix venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Phoenix has around 1,500,000 inhabitants and is the largest and capital city of Arizona. The city is the most popular state capital in the United States and is the 13^th largest popular metro area. In 40 years the population of the metro area has grown around 4% per annum. Phoenix is part of the valley of the sun area and the Salt River valley. The city has many developed industries including, cattle farming, cotton, and citrus. Phoenix has 15 urban divided villages with separate planning commities, these areas are known as neighbourhoods including Ahwatukee, Foothills, Alhambra, Camelback East, Central City, Deer Valley, Desert View and Encanto.Phoenix is divided into 29 public school districts, within the districts there are 21 elementary school districts, 4 high school districts and 4 unified districts. There are around 27,000 students who attend phoenix high schools in the district making it the biggest schooling district in the country.Glendale Union high school districts has around 9 high school with the second largest district in the phoenix union. Glendale districts includes Apollo, Cortez, Glendale, Greenway and Moon Valley.Tempe Union High School District has around 13,000 students covering six comprehensive schools. High schools in the district include Compadre, Corona del Sol, Desert Vista, Marcos de Niza, McClintock, Mountain Pointe, and Tempe High School.Phoenix’s main higher education institutes Is the Arizona State University with its main campus in Tempe and several campuses in Phoenix. The university has around 72,000 enrolled students being the largest public university in the United States. The university offers courses including accountancy, physical sciences, neuroscience, forensics, graphic design and art history.Arizona’s only medical school is the University Of Arizona College Of Medicine has around 600 students located on two campuses, the Tucson campus and Phoenix campus. The university provides the curriculum for a four year program. The university does not offer international students the chance to study.

Address

Pheonix

T: +1 7204454674

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® 4 Leader Digital And IT Strategy DITS in Phoenix | ITIL® 4 Training in Phoenix. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Learn more in our FAQs

Unlock your potential with The Knowledge Academy's ITIL® 4 Leader Digital And IT Strategy DITS in Phoenix | ITIL® 4 Training in Phoenix, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Learn more in our FAQs

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

Learn more in our FAQs

What our customers are saying

Keith was very welcoming and understanding. He explained everything very ellaboratively.

Poonam Mahapatra

Trainer has strong ITIL knowledge, and he provided the real time examples to correlate with the course based on his industry exposure.

Lakshminarayanan GN

good presentation, nice voice and tone. he was able to provide good examples. unfortunately, i would have liked to have more time to go deeper into some topics.

Andrei Gavrilescu

ITIL® 4 Leader Digital And IT Strategy DITS in Phoenix | ITIL® 4 Training in Phoenix FAQs

What is ITIL® 4?

ITIL® 4 refers to the latest iteration of the ITIL framework, designed to provide organizations with practical guidance for managing IT services and aligning them with business needs. It emphasizes flexibility, collaboration, and integration with other management practices.

Why is ITIL® 4 Leader: Digital and IT Strategy Training important?

This training is crucial because it equips professionals with advanced knowledge and skills to develop and execute effective digital and IT strategies aligned with organizational goals, ensuring optimal utilization of resources and delivering value to stakeholders.

What will I learn from this course?

In this ITIL® 4 Leader: Digital and IT Strategy Training, delegates will learn advanced concepts and practices related to digital transformation, IT strategy development, governance, risk management, and stakeholder engagement. It focuses on enabling you to lead and drive effective digital initiatives within your organization.

What are the benefits of taking this ITIL® 4 Leader: Digital and IT Strategy Certification?

This certification equips professionals with advanced leadership skills to drive digital transformation, align IT strategies with business objectives, and enhance organizational value, resulting in career advancement and industry recognition.

Are there any prerequisites for taking this course?

Delegates who wish to take this ITIL® 4 Leader: Digital and IT Strategy Course must hold an ITIL®4 Foundation Certificate.

What is included in this course?

This ITIL® 4 Leader: Digital and IT Strategy Course comes with a 2-day training session from experienced trainers, a digital delegate pack, and a certificate upon completion of the course.

The duration of this ITIL® 4 Leader: Digital and IT Strategy Training spans across 2 days.

Will I receive a certification upon completing this ITIL® 4 Leader: Digital and IT Strategy Course?

Yes, delegates will receive a certificate upon successfully completing this ITIL® 4 Leader: Digital and IT Strategy Training.

What are the career opportunities available after completing ITIL® 4 Leader: Digital and IT Strategy Certification?

Upon completing this ITIL® 4 Leader: Digital and IT Strategy Training, individuals can pursue roles such as IT Director, Digital Transformation Manager, IT Strategy Consultant, Service Delivery Manager, or IT Governance Analyst, among others, across various industries and organizations.

Why choose The Knowledge Academy in in Phoenix over others?

The Knowledge Academy in Phoenix is a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this ITIL® 4 Leader: Digital and IT Strategy Certification.

What is the cost/training fees for ITIL® 4 Leader: Digital and IT Strategy Certification in Phoenix?

The training fees for ITIL® 4 Leader: Digital and IT Strategy Certificationin Phoenix starts from $2495

Which is the best training institute/provider of ITIL® 4 Leader: Digital and IT Strategy Certification in Phoenix?

The Knowledge Academy is the Leading global training provider for ITIL® 4 Leader: Digital and IT Strategy Certification.

What are the best ITIL® Certification Training courses in Phoenix?

Please see our ITIL® Certification Training courses available in Phoenix

Why choose us

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Trusted & Approved

Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water