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ITIL® 4 Practitioner: Monitoring and Event Management Training Overview
ITIL® 4 Practitioner: Monitoring and Event Management Training Course Outline
Module 1: Key Concepts of Practice
- Purpose of the Practice
- Practice Success Factors and Key Metrics of the Practice
- Key Terms
- Event
- Monitoring
- Types of Monitoring
- Metric
- Threshold
- Alert
- Informational, Warning, and Exception Events
Module 2: Processes of the Practice
- Inputs and Outputs of the Processes
- Key Activities of the Processes
- How to Integrate the Practice in the Organization's Value Streams?
Module 3: Roles and Competencies of the Practice
- Responsibilities of the Key Roles of the Practice
- How to Position the Practice in the Organizational Structure?
Module 4: How Information and Technology Support and Enable the Practice?
- Tools Application
- How to Apply the Recommendations on Automation?
Module 5: Role of Partners and Suppliers in Practice
- Dependencies of the Practice on Third Parties
- How Partners and Suppliers can Support the Practice?
Module 6: ITIL® Capability Model Use to Develop the Practice
- How Capability Criteria Support the Practice Capability Development?
Module 7: Recommendations for Practice Success
- Recommendations for Monitoring and Event Management Success
- How they are Supported by the ITIL® Guiding Principles?
Who should attend this ITIL® 4 Practitioner: Monitoring and Event Management Training Course?
This ITIL® 4 Practitioner: Monitoring and Event Management Training Course in the United States is for anyone involved in ensuring that IT services are delivered efficiently and effectively. Whether you're new to ITIL® or looking to deepen your understanding of this practice, this course will provide a comprehensive perspective on monitoring and event management within the service management lifecycle. Professionals who will benefit from the course are:
- IT Professionals
- Service Management Teams
- ITIL® Foundation Certificate Holders
- Service Desk and Support Teams
- IT Infrastructure Teams
- IT Managers and Executives
- Project and Change Managers
Prerequisites of the ITIL® 4 Practitioner: Monitoring and Event Management Training Course
To register in the ITIL® 4 Practitioner: Monitoring and Event Management Training Course, delegates should ideally have an ITIL® 4 Foundation Certification or its equivalent. A basic understanding of ITIL® principles and some familiarity with IT Service Management or Operations might also be advantageous for the coursework.
ITIL® 4 Practitioner: Monitoring and Event Management Training Course Overview
The ITIL® 4 Practitioner: Monitoring and Event Management Course in the United States provides a comprehensive introduction to monitoring and event management within the ITIL framework. This critical aspect of IT Service Management ensures proactive identification and resolution of issues, contributing to overall service reliability and efficiency.
Understanding monitoring and event management is crucial for IT professionals in the United States as it enables them to enhance service quality, minimize downtime, and meet customer expectations. This ITIL® 4 Practitioner Monitoring and Event Management Course is particularly beneficial for IT Managers, System Administrators, and support staff aiming to master these skills to optimize IT service delivery.
In this intensive 1-day ITIL® 4 Practitioner Monitoring and Event Management Course in the United States by the Knowledge Academy, delegates will gain practical insights into monitoring tools, event correlation, and response strategies. The course equips delegates with the knowledge and techniques needed to identify, analyze, and respond to events in a proactive manner, fostering a resilient IT service environment.
Course Objectives
- To develop skills for proactive event detection and incident response
- To master the use of monitoring tools and automation recommendations
- To learn key metrics and thresholds for effective event management
- To identify and assign responsibilities for key roles within the practice
- To enhance information and technology support for monitoring events
- To foster effective collaboration with partners and suppliers for practice success
Upon completion of this ITIL® 4 Practitioner Monitoring and Event Management Course in the United States, delegates will emerge with a deep understanding of ITIL 4 monitoring and event management principles. They will be equipped with practical skills to implement proactive strategies, ensuring enhanced service reliability and customer satisfaction in their IT service delivery.
What’s included in the ITIL® 4 Practitioner: Monitoring and Event Management Training Course?
- ITIL® 4 Practitioner: Monitoring and Event Management Training Examination
- World-Class Training Sessions from Experienced Instructors
- ITIL® 4 Practitioner: Monitoring and Event Management Certificate
- Digital Delegate Pack
ITIL® 4 Practitioner: Monitoring and Event Management Exam Information
The ITIL® 4 Practitioner: Monitoring and Event Management Exam evaluates participants' understanding of the ITIL® 4 principles and practices pertaining to monitoring and event management. The exam format is as follows:
- Type of Questions: Multiple Choice
- Total Questions: 20
- Number of marks: 20 Marks
- Pass mark: 65%, or 13/20 Marks
- Duration: 30 Minutes
- Open Book/Closed Book: Closed book
Why choose us
Ways to take this course
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® 4 Practitioner: Monitoring and Event Management Training. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Live classes
Join a scheduled class with a live instructor and other delegates.
Interactive
Engage in activities, and communicate with your trainer and peers.
Global Pool of the Best Trainers
We handpick from a global pool of expert trainers for our Online Instructor-led courses.
Expertise
With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.
Global Reach
With classes running in all timezones, access any of our courses and course material from anywhere, anytime.
Unlock your potential with The Knowledge Academy's ITIL® 4 Practitioner: Monitoring and Event Management Training, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
What our customers are saying
Great trainer
John Young
ITIL® 4 Practitioner: Monitoring and Event Management Training FAQs
ITIL® 4 Practitioner: Monitoring and Event Management is a certificate course designed to provide guidance on how to systematically observe services and service components as well as report record and respond to the changes made in an event.
The benefits of Monitoring and Event Management are to systematically observe services and service components as well as record and report selected changes made in an event.
The purpose of ITIL® 4 Practitioner: Monitoring and Event Management Certification is to equip delegates with the necessary skills and knowledge to implement and execute events without any hassle.
To register in the ITIL® 4 Practitioner: Monitoring and Event Management Course, delegates should ideally have an ITIL® 4 Foundation Certification or its equivalent. A basic understanding of ITIL® principles and some familiarity with IT Service Management or Operations might also be advantageous for the coursework.
ITIL® 4 Practitioner Monitoring and Event Management Certification is a one-day course crafted to equip delegates to take their career ahead in event management. We provide world class training sessions from industry leading instructors along with ITIL® 4 Practitioner Monitoring and Event Management Certificate upon completion.
The duration of the ITIL® 4 Practitioner Monitoring and Event Management Training is 1 day.
Upon completing the course, you will have equipped yourself with the knowledge and skills to successfully implement and execute events, detect early incidents and problems, improve IT services and many more challenges in a similar industry.
There are a vast range of career opportunities available after successfully completing the course, delegates can explore their career in Event management, IT service management, IT operations, IT Infrastructure, Project Management and many more.
The training fees for ITIL® 4 Practitioner: Monitoring and Event Management Trainingin the United States starts from $1895
The Knowledge Academy is the Leading global training provider for ITIL® 4 Practitioner: Monitoring and Event Management Training.
Please see our ITIL® Certification Training courses available in the United States
Why choose us
Best price in the industry
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Trusted & Approved
Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.
Many delivery methods
Flexible delivery methods are available depending on your learning style.
High quality resources
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
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