ITIL® Certification Training | ITIL® 4 Practitioner: Problem Management Training in Dallas

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ITIL® 4 Practitioner: Problem Management Training

Dallas

Improve your IT understanding with our ITIL® 4 Practitioner: Problem Management Training
Attain in-depth knowledge of root cause analysis for efficient problem resolution
Learn about incident impact reduction techniques to enhance service quality

Dates & Prices Dates & Prices

Course information

ITIL® 4 Practitioner: Problem Management Training Course Outline

Module 1: Key Concepts of the Practice

Purpose of the Practice
Practice Success Factors (PSF) & Key Metrics of the Practice
Key Terms and Concepts

Problem
Known Error
Problem Prioritisation
Reactive and Proactive Problem Management
Workaround
Technical Debt
Problem Model

Module 2: Processes of the Practice

Inputs and Outputs of the Processes
Key Activities of the Processes
Integrate the Practice into the Organization’s Value Streams

Module 3: Roles and Competencies of the Practice

Responsibilities of the Key Roles of The Practice

Problem Manager
Problem Coordinator

How to Position the Practice in the Organizational Structure?

Module 4: How Information and Technology Support and Enable the Practice

Tools Application
Apply the Recommendations on Automation

Module 5: Role of Partners and Suppliers in the Practice

Dependencies of the Practice on Third Parties

Module 6: How the ITIL® Capability Model Can Be Used to Develop the Practice

How do Capability Criteria Support the Practice Capability Development?

Module 7: Recommendations for the Practice Success

Recommendations for Problem Management Success
How they are supported by the ITIL® Guiding Principles?

Who should attend this ITIL® 4 Practitioner: Problem Management Training Course?

The ITIL® 4 Practitioner: Problem Management Training Course in Dallas is beneficial not only for individuals directly engaged in Problem Management activities but also for a broad spectrum of professionals in the IT and business sectors who wish to enhance their understanding of effective IT Service Management. Professionals who will benefit from this course include:

Problem Managers and Teams
Service Desk Agents and Managers
IT Service Managers
IT Operations Managers
IT Consultants
Incident Managers
IT Professionals
Business Managers

Prerequisites of the ITIL® 4 Practitioner: Problem Management Training Course

For the ITIL® 4 Practitioner: Problem Management Training Course, delegates should possess a foundational knowledge of the ITIL® principles. Holding an ITIL® 4 Foundation Certification or its equivalent is often recommended. Also, experience in IT Service Management or Problem Management might prove to be beneficial for the delegate.

ITIL® 4 Practitioner: Problem Management Training Course Overview

In the realm of IT service management, the ITIL Certification stands as a beacon of excellence, guiding professionals in Dallas through best practices in aligning IT services with business needs. The "ITIL® 4 Practitioner: Problem Management Training Course" delves into the specialized area of Problem Management, an essential component of the ITIL framework. Understanding and mastering Problem Management within the ITIL framework is crucial for IT professionals in Dallas aiming to enhance service reliability and quality. This course is particularly relevant for IT managers, support staff, and service practitioners who are involved in or responsible for problem management.

This 1-day ITIL® 4 Practitioner: Problem Management Training covers a wide range of topics, including problem identification, classification, investigation, and resolution. Participants will learn how to establish effective problem management processes, analyze data to identify trends and patterns, and implement preventive measures to address underlying issues

Course Objectives

To understand the principles and processes involved in ITIL Problem Management
To develop skills in identifying, analyzing, and managing IT service problems
To prepare delegates for the ITIL Certification in Problem Management
To enhance the ability to minimize service disruptions and improve service quality
To learn best practices in implementing effective problem management strategies within an organization

Upon completing the ITIL® 4 Practitioner: Problem Management Training Course in Dallas, delegates will have a comprehensive understanding of how to manage and resolve service-related problems effectively. They will be equipped with the skills and knowledge necessary to implement ITIL Problem Management practices, aiming to improve IT service reliability and performance, ultimately contributing to enhanced business outcomes.

What’s included in the ITIL® 4 Practitioner: Problem Management Training Course?

ITIL® 4 Practitioner: Problem Management Training Examination
World-class training sessions from Experienced Instructors
ITIL® 4 Practitioner: Problem Management Training Certificate
Digital Delegate Pack

ITIL® 4 Practitioner: Problem Management Exam Information

The ITIL® 4 Practitioner: Problem Management Exam assesses participants' understanding of the ITIL® 4 principles and practices related to problem management. This certification focuses on effectively identifying, managing, and preventing incidents to minimise business impact and improve service quality.

Type of Questions: Multiple Choice
Total Questions: 20
Number of marks: 20 Marks
Pass mark: 65%, or 13/20 Marks
Duration: 30 Minutes

Why choose us

Our Dallas venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Dallas is a large city in the state of Texas, USA. It is most famous for its oil and cotton industries and its busy railroad lines. The city has population of around 1,300,000 people and is home to a large amount of Fortune 500 companies. In Dallas, there are 337 public schools, almost 90 private schools and 38 colleges. Dallas is the centre of education in the southern central United States. The University of Texas Southwestern Medical School is an exclusive medical school admitting only about 200 students per year. Other universities include Texas Women’s University which is a nursing school located in Parkland Memorial Hospital, and Dallas Baptist University which is a private university that offers Biblical and Christian subjects. It enrols around 5,500 people and provides students with graduate, doctoral and undergraduate degrees. Criswell College is a university started by the First Baptist Church of Dallas in the 1970s, also offering Biblical studies and has around 400 students enrolled currently. Dallas Theological Seminary offers students seminaries in the evangelical faith and boasts an alumni of around 12,000 people. There are a number of universities in the close proximity of Dallas including The University of Dallas in Irving and the El Centro College. El Centro College was established in 1966 and has a student population of around 10,000 students and as is one of the only universities in Dallas which offers fashion design and marketing programs as well as food hospitality programs. The main school district of Dallas is the Dallas Independent School District which enrols over 160,000 students. The School for the Talented and Gifted in Dallas was voted the best school in the United States numerous times and another Dallas school, the Science and Engineering Magnet has been named number two in the very same list on numerous occasions. There are a high number of private schools in Dallas, including The Hockaday School, Burton Adventist Academy, Parish Episcopal School, The Winston School, Yavneh Academy of Dallas and Dallas Lutheran School.

Address

15455 Dallas Parkway, Suite 600,

Addison, Texas 75001.

T: +1 7204454674

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® Certification Training | ITIL® 4 Practitioner: Problem Management Training in Dallas. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

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Unlock your potential with The Knowledge Academy's ITIL® Certification Training | ITIL® 4 Practitioner: Problem Management Training in Dallas, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

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The course know-how will help you track and evaluate your employees' progression and performance with relative ease

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What our customers are saying

Trainer was very knowledgeable and answered all my questions respectfully.

Copats Nelvita

The trainer was very knowledgeable, kept asking questions and ensuring we understood the course matter, and kept the course going at a good pace but not rushed.

Nigel Tonks

ITIL® Certification Training | ITIL® 4 Practitioner: Problem Management Training in Dallas FAQs

What is ITIL® 4?

ITIL® 4 is the latest iteration of the Information Technology Infrastructure Library framework, focusing on modern IT service management practices.

Why is ITIL® 4 Practitioner: Problem Management Training important?

ITIL® 4 Practitioner: Problem Management Training is important because it equips professionals with the skills to effectively identify, analyze, and resolve IT service problems, minimising business disruptions and ensuring service continuity.

What will I learn from this course?

From this course, you will learn problem management principles, processes, techniques, and best practices aligned with the ITIL® 4 framework.

What are the benefits of taking this ITIL® 4 Practitioner: Problem Management Course?

The benefits of taking this ITIL® 4 Practitioner: Problem Management Course include acquiring in-demand problem management skills, enhancing your ability to improve IT service quality and reliability, and increasing your value to organizations seeking ITIL®-certified professionals.

Are there any prerequisites for taking this course?

What is included in this course?

The ITIL® 4 Practitioner: Problem Management Training Course includes the ITIL® 4 Practitioner: Problem Management Training Examination, world-class training sessions led by experienced instructors, the ITIL® 4 Practitioner: Problem Management Training Certificate, and a digital delegate pack.

Why choose The Knowledge Academy in Dallas over others?

The Knowledge Academy in Dallas stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking HTML and CSS Courses.

What is the cost/training fees for ITIL® 4 Practitioner: Problem Management Training in Dallas?

The training fees for ITIL® 4 Practitioner: Problem Management Trainingin Dallas starts from $1895

Which is the best training institute/provider of ITIL® 4 Practitioner: Problem Management Training in Dallas?

The Knowledge Academy is the Leading global training provider for ITIL® 4 Practitioner: Problem Management Training.

What are the best ITIL® Certification Training courses in Dallas?

Please see our ITIL® Certification Training courses available in Dallas

Why choose us

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Trusted & Approved

Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

Looking for more information on ITIL® Certification Training?

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