Course information

ITIL® 4 Practitioner: Service Request Management Training Course Outline

Module 1: Key Concepts of the Practice

  • Purpose of the Practice
  • Practice Success Factors (Psf) Key Metrics of the Practice
  • Key Terms/Concepts
  • Service Request and Its Main Characteristics
  • Service Request Model
  • Request Catalogue

Module 2: Processes of the Practice

  • Inputs and Outputs of the Processes
  • Key Activities of the Processes
  • Integrate the Practice in the Organization's Value Streams

Module 3: Roles and Competencies of the Practice

  • Responsibilities of the Key Roles of the Practice
  • How to Position the Practice in the Organizational Structure?

Module 4: How Information and Technology Support and Enable the Practice

  • Tools Application
  • How to Apply the Recommendations on Automation?

Module 5: Role of Partners and Suppliers in the Practice

  • Dependencies of the Practice on Third Parties
  • How Partners and Suppliers Can Support the Practice?

Module 6: How the ITIL Capability Model Can Be Used to Develop the Practice

  • How do Capability Criteria Support the Practice Capability Development?

Module 7: Recommendations for The Practice Success

  • Recommendations for Service Request Management Success and How they are Supported by the ITIL Guiding Principles

Show moredowndown

Who should attend this ITIL® 4 Practitioner: Service Request Management Training Course?

This ITIL® 4 Practitioner: Service Request Management Course in Orlando is suitable for a variety of IT professionals who are involved in managing, coordinating, and implementing service requests within an organization. A few of the professions who will benefit the most with this course are:

  • IT Service Management Professionals
  • IT Support Staff
  • IT Professionals
  • IT Project Managers
  • Service Desk Analysts and Technicians
  • Service Managers and Team Leaders

Prerequisites of the ITIL® 4 Practitioner: Service Request Management Course

To attend the ITIL® 4 Practitioner: Service Request Management Course, delegates must have the ITI® 4 Foundation Certification. Prior experience in IT Service Management or a related field is also beneficial.

ITIL® 4 Practitioner: Service Request Management Training Course Overview

The ITIL® 4 Practitioner: Service Request Management Training Course in Orlando offers a comprehensive dive into the intricacies of managing service requests, a cornerstone in the ITIL (Information Technology Infrastructure Library) framework. This course is pivotal for IT professionals aiming to enhance their service management skills, ensuring they can efficiently handle requests that contribute to improved business operations and customer satisfaction.

Understanding and efficiently managing service requests is crucial for IT professionals in Orlando who strive to ensure seamless business operations. The course is particularly beneficial for IT service managers, support staff, and ITIL Certification aspirants. These professionals are tasked with the critical role of aligning IT services with business needs, making the mastery of service request management an indispensable skill. By attaining ITIL Certification, individuals can demonstrate their expertise in adopting and adapting ITIL practices for service improvement.

The Knowledge Academy's 1-day ITIL® 4 Practitioner: Service Request Management Training Course in Orlando is designed to equip delegates with the necessary tools and knowledge to excel in service request management. Through practical exercises and expert-led sessions, delegates will gain a deep understanding of ITIL principles, focusing on how to efficiently manage and fulfill service requests.

Course Objectives

  • To understand the key concepts and importance of service request management in the ITIL framework.
  • To learn the processes and best practices for efficiently managing service requests.
  • To enhance skills in aligning IT services with business needs through effective service request handling.
  • To prepare for ITIL Certification with a focus on service request management.
  • To apply the principles learned in real-world scenarios to improve service delivery and customer satisfaction.

Upon completion of the ITIL® 4 Practitioner: Service Request Management Training Course in Orlando,delegates will possess a robust understanding of service request management within the ITIL framework. They will be equipped with the skills necessary to implement best practices, improve service delivery, and achieve higher customer satisfaction.

Show moredowndown

What’s included in this ITIL® 4 Practitioner: Service Request Management Training Course?

  • ITIL® 4 Practitioner: Service Request Management Examination
  • World-Class Training Sessions from Experienced Instructors
  • ITIL® 4 Practitioner: Service Request Management Certificate
  • Digital Delegate Pack

ITIL® 4 Practitioner: Service Request Management Exam Information 

The ITIL® 4 Practitioner: Service Request Management Exam assesses participants' understanding of the ITIL® 4 principles and practices related to service request management. The exam format is as follows: 

  • Type of Questions: Multiple Choice 
  • Total Questions: 20 
  • Number of marks: 20 Marks 
  • Pass mark: 65%, or 13/20 Marks 
  • Duration: 30 Minutes 
  • Open Book/Closed Book: Closed book

Why choose us

Our Orlando venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Orlando is situated within Central Florida and is the largest inland city within the state of Florida. Orlando is home to a population of an estimated 238,300  making it the 5th largest city within Florida as well as being the 26th largest metropolitan area within the United States with around 2,134,411 people estimated living there in 2010. The City Beautiful and The Theme Park Capital of the World as the city is otherwise known as is also the county seat of the orange county. There are both private schools and secondary schools within Orlando, most of the public primary and secondary schools are operated by the orange county public schools, with some of the private schools including Dr. Phillips High School, Orlando Lutheran Academy, The First Academy, Lake Highland Preparatory School and the Forest Lake Academy. Orlando also offers a weekend program for Japanese children the Orlando Hoshuko, which is within the Lake Highland Preparatory school. There are only a few state universities and colleges which include the Florida A&M University College of Law, University of Central Florida and Seminole State College of Florida, Valencia College within Orlando. Whereas there are more private universities and colleges some of which are Belhaven University, Dwayne O. Andreas School of Law - Barry University, Hindu University of America, Nova Southeastern University, Everest University, Adventist University of Health Sciences, Le Cordon Bleu College of Culinary Arts, Florida Institute of Technology, Reformed Theological Seminary, Connecticut School of Broadcasting, Southern Technical College, Keiser University, Palm Beach Atlantic University and Columbia College. All of the different universities offer different courses in a range of subjects. Students within Orlando are able to enrol on graduate, under graduate, professional, masters, doctors and associate degrees. Degrees can vary depending on the type of institute it is, some of the subjects can include law, sciences, technology, medicines, nursing, dentistry, veterinary medicine, hospitality, film production, business, management, information technology, sports and many more.

Show moredown

Address

Orlando, Florida

T: +1 7204454674

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® Certification Training | ITIL® 4 Practitioner Service Request Management Training in Orlando. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's ITIL® Certification Training | ITIL® 4 Practitioner Service Request Management Training in Orlando, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

tailored_learning_experience

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

budget

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

team_building

Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

monitor_progress

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

ITIL® Certification Training | ITIL® 4 Practitioner Service Request Management Training in Orlando FAQs

Please arrive at the venue at 8:45am.
We are able to provide support via phone & email prior to attending, during and after the course.
The duration of this ITIL Certification Course is [2] day.
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts.
The training fees for ITIL® 4 Practitioner: Service Request Management Certificationin Orlando starts from $1895
The Knowledge Academy is the Leading global training provider for ITIL® 4 Practitioner: Service Request Management Certification.
Show more down

Why choose us

icon

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

icon

Trusted & Approved

Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.

icon

Many delivery methods

Flexible delivery methods are available depending on your learning style.

icon

High quality resources

Resources are included for a comprehensive learning experience.

barclays Logo
deloitte Logo
Thames Water Logo

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

santander logo
bmw Logo
Google Logo
backBack to course information

Get a custom course package

We may not have any package deals available including this course. If you enquire or give us a call on +1 7204454674 and speak to our training experts, we should be able to help you with your requirements.

cross

BIGGEST
Christmas SALE!

red-starWHO WILL BE FUNDING THE COURSE?

close

close

Thank you for your enquiry!

One of our training experts will be in touch shortly to go over your training requirements.

close

close

Press esc to close

close close

Back to course information

Thank you for your enquiry!

One of our training experts will be in touch shortly to go overy your training requirements.

close close

Thank you for your enquiry!

One of our training experts will be in touch shortly to go over your training requirements.