ITIL® 4 Specialist: Acquiring And Managing Cloud Services Training - United States

ITIL® 4 Specialist Acquiring and Managing Cloud Services ITIL® AMCS Course Outline

Unit 1: Understand the Role of Cloud Services in an Organization

Module 1: Describe the Characteristics of the Cloud

• What is the Cloud?

Module 2: Describe the Approaches to Cloud Adoption

• Approaches to Migrating Existing Services
• One-Off Migrations
• Evolutionary Migrations
• Big-Bang Migrations

Module 3: Cloud Deployment Models and Cloud Service Models

• Types of Cloud Solution
• Cloud Service Models
• Standard and Non-Standard Services
• Deployment Models

Unit 2: Know How to Define an Organization's Requirements for Adopting, and Readiness to Adopt, Cloud Solutions

Module 4: Describe the Structure and Content of a Business Case for Cloud

• Business Case Structure

Module 5: Know How to Define Organization's Requirements for Cloud Solutions

• Defining Requirements for Cloud Services
• Impact of Cloud Services on Existing Customers
• Typical Requirements

Module 6: Carry Out an Organizational Readiness Assessment for Cloud Adoption

• Conducting a Cloud Readiness Assessment
• Steps in Conducting a Cloud Readiness Assessment
• Define the Assessment Scope
• Assess Current Resources
• Specify the Desired Scope of Cloud Services
• Assess Operational Readiness
• Produce an Assessment Report

Module 7: Know How to Communicate a Cloud Business Case

• Communicating a Business Case

Unit 3: Identify the Types of Cloud Services and Understand Their Applicability to an Organization's Context

Module 8: Describe the Types of Cloud Service Providers

• Conducting a Cloud Readiness Assessment

Module 9: Describe the Key Elements of a Cloud Strategy for a Service Consumer

• Formulating the Cloud Strategy

Module 10: Identify the Available Services that are Relevant to the Organization's Context

• Researching What Services are Available
• Understanding the CSP Landscape

Unit 4:  Understand How Cloud Services are Selected and Procured in the ‘Offer’ Step of the Customer Journey

Module 11: Describe the Costs of Using Cloud Services

• Costs
• Exploring Cloud Services
• Onboarding and Offboarding
• Co-Creation
• Under- and Over-Utilization
• Outages

Module 12: Describe the Benefits and Opportunities Created by Cloud Services

• Deciding to Use Cloud Services
• Benefits and Disbenefits of Using Cloud Services

Module 13: Describe the Key Risks and Disbenefits of Using Cloud Services

• Risks
• Shifts in Roles and Responsibilities
• Unauthorized Procurement of Cloud Services
• Security of Cloud Services
• API Vulnerability
• Maintaining Separation Between Tenants
• Vendor Lock-in
• Third-Party Contracting
• Migration

Module 14: Describe Security and Compliance Considerations of Using Cloud Services

• Security and Compliance Considerations
• Visibility
• Compliance
• Automation
• Conflict Between Development and Security Priorities
• Hybrid IT
• Role of Service Level Agreements with Onboarded Cloud Services

Module 15: Describe the Inputs and Outputs of a Return on Investment (ROI) for Cloud

• Return on Investment Process
• Define the Purpose, Objectives, and Scope of the Assessment
• Collect Data
• Review and Analyse the Data
• Calculate and Report
• Decide

Unit 5: Know How to Onboard and Offboard Cloud Services

Module 16: Describe the Key Approaches for Migrating to or from the Cloud

• Moving from In-House to Cloud Solutions
• Migrating from One Cloud Service Provider to Another
• Migrating Away from the Cloud

Module 17: Carry Out the Activities of Onboarding/Offboarding Cloud Services

• About the Onboard Step: General Considerations

Module 18: Know How to Modify an Operating Model to Support Migration to Cloud Services

• What Happens to an Operating Model When Moving to the Cloud?

Unit 6: How to Manage the Use of Cloud Services

Module 19: Shared Responsibility Model

• Shared Responsibility Model

Module 20: How to Measure the Quality of Consumed Cloud Services

• Managing Cloud Service Quality

Module 21: Describe the Tools, Techniques, Methods, and Controls Used to Manage the Use of Cloud Services

• Managing the Optimization of Cloud Service Consumption

Unit 7: Know How to Evaluate and Improve a Cloud Strategy

Module 22: Adjustments for a Cloud Strategy to Respond to VUCA Challenges

• VUCA and the Value Co-Creation Map

Module 23:  Apply the Continual Improvement Model to an Organization's Cloud Strategy

• Continual Improvement and the Value Co-Creation Map for Cloud