Course information

ITIL® 4 Specialist Acquiring and Managing Cloud Services ITIL® AMCS Course Outline

Unit 1: Understand the Role of Cloud Services in an Organization

Module 1: Describe the Characteristics of the Cloud

  • What is the Cloud?

Module 2: Describe the Approaches to Cloud Adoption

  • Approaches to Migrating Existing Services
  • One-Off Migrations
  • Evolutionary Migrations
  • Big-Bang Migrations

Module 3: Cloud Deployment Models and Cloud Service Models

  • Types of Cloud Solution
  • Cloud Service Models
  • Standard and Non-Standard Services
  • Deployment Models

Unit 2: Know How to Define an Organization's Requirements for Adopting, and Readiness to Adopt, Cloud Solutions

Module 4: Describe the Structure and Content of a Business Case for Cloud

  • Business Case Structure

Module 5: Know How to Define Organization's Requirements for Cloud Solutions

  • Defining Requirements for Cloud Services
  • Impact of Cloud Services on Existing Customers
  • Typical Requirements

Module 6: Carry Out an Organizational Readiness Assessment for Cloud Adoption

  • Conducting a Cloud Readiness Assessment
  • Steps in Conducting a Cloud Readiness Assessment
  • Define the Assessment Scope
  • Assess Current Resources
  • Specify the Desired Scope of Cloud Services
  • Assess Operational Readiness
  • Produce an Assessment Report

Module 7: Know How to Communicate a Cloud Business Case

  • Communicating a Business Case

Unit 3: Identify the Types of Cloud Services and Understand Their Applicability to an Organization's Context

Module 8: Describe the Types of Cloud Service Providers

  • Conducting a Cloud Readiness Assessment

Module 9: Describe the Key Elements of a Cloud Strategy for a Service Consumer

  • Formulating the Cloud Strategy

Module 10: Identify the Available Services that are Relevant to the Organization's Context

  • Researching What Services are Available
  • Understanding the CSP Landscape

Unit 4:  Understand How Cloud Services are Selected and Procured in the ‘Offer’ Step of the Customer Journey

Module 11: Describe the Costs of Using Cloud Services

  • Costs
  • Exploring Cloud Services
  • Onboarding and Offboarding
  • Co-Creation
  • Under- and Over-Utilization
  • Outages

Module 12: Describe the Benefits and Opportunities Created by Cloud Services

  • Deciding to Use Cloud Services
  • Benefits and Disbenefits of Using Cloud Services

Module 13: Describe the Key Risks and Disbenefits of Using Cloud Services

  • Risks
  • Shifts in Roles and Responsibilities
  • Unauthorized Procurement of Cloud Services
  • Security of Cloud Services
  • API Vulnerability
  • Maintaining Separation Between Tenants
  • Vendor Lock-in
  • Third-Party Contracting
  • Migration

Module 14: Describe Security and Compliance Considerations of Using Cloud Services

  • Security and Compliance Considerations
  • Visibility
  • Compliance
  • Automation
  • Conflict Between Development and Security Priorities
  • Hybrid IT
  • Role of Service Level Agreements with Onboarded Cloud Services

Module 15: Describe the Inputs and Outputs of a Return on Investment (ROI) for Cloud

  • Return on Investment Process
  • Define the Purpose, Objectives, and Scope of the Assessment
  • Collect Data
  • Review and Analyse the Data
  • Calculate and Report
  • Decide

Unit 5: Know How to Onboard and Offboard Cloud Services

Module 16: Describe the Key Approaches for Migrating to or from the Cloud

  • Moving from In-House to Cloud Solutions
  • Migrating from One Cloud Service Provider to Another
  • Migrating Away from the Cloud

Module 17: Carry Out the Activities of Onboarding/Offboarding Cloud Services

  • About the Onboard Step: General Considerations

Module 18: Know How to Modify an Operating Model to Support Migration to Cloud Services

  • What Happens to an Operating Model When Moving to the Cloud?

Unit 6: How to Manage the Use of Cloud Services

Module 19: Shared Responsibility Model

  • Shared Responsibility Model

Module 20: How to Measure the Quality of Consumed Cloud Services

  • Managing Cloud Service Quality

Module 21: Describe the Tools, Techniques, Methods, and Controls Used to Manage the Use of Cloud Services

  • Managing the Optimization of Cloud Service Consumption

Unit 7: Know How to Evaluate and Improve a Cloud Strategy

Module 22: Adjustments for a Cloud Strategy to Respond to VUCA Challenges

  • VUCA and the Value Co-Creation Map

Module 23:  Apply the Continual Improvement Model to an Organization's Cloud Strategy

  • Continual Improvement and the Value Co-Creation Map for Cloud

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Who should attend this ITIL® 4 Specialist: Acquiring and Managing Cloud Services Training Course?

This ITIL® 4 Specialist: Acquiring and Managing Cloud Services (ITIL® AMCS) Course in Minneapolis is ideal for anyone who understands relevant ITIL® 4 guidance and enables career development opportunities in the cloud service domain. This ITIL Certification Course is beneficial for these professionals:

  • IT Service Managers
  • Cloud Solution Architects
  • Cloud Service Managers
  • Business Analysts
  • IT Security Professionals
  • DevOps Engineers
  • Cybersecurity Managers

Prerequisites of the ITI® 4 Specialist: Acquiring and Managing Cloud Services Training Course

There are no formal prerequisites for attending this ITIL® 4 Specialist Course.

ITIL® 4 Specialist:  Acquiring and Managing Cloud Services ITIL® AMCS Course Overview

This ITIL® 4 Specialist Acquiring and Managing Cloud Services Course in Minneapolis delve into the critical realm of cloud services within the ITIL® 4 framework, exploring their significance in modern IT infrastructures. It elucidates the principles, strategies, and practices essential for effectively acquiring and managing cloud services, aligning them with business objectives. With the accelerating shift to cloud-based solutions, this course provides indispensable insights into optimizing the utilization and management of cloud services.

Proficiency in acquiring and managing cloud services is crucial. IT managers, service delivery professionals, cloud architects, and those involved in IT service management in Minneapolis can benefit immensely from mastering this domain. It ensures streamlined service delivery, cost optimization, enhanced scalability, and responsiveness to dynamic business needs.

This intensive 2-day training in Minneapolis equips delegates with a comprehensive understanding of cloud service acquisition and management within the ITIL® framework. Delegates will gain practical insights into navigating challenges, optimizing service delivery, and ensuring seamless integration of cloud services within organizational frameworks. They'll acquire the tools to drive innovation and strategic decision-making regarding cloud utilization.

Course Objectives

  • To understand the fundamentals of cloud service acquisition in alignment with organizational objectives
  • To explore strategies for effectively managing diverse cloud services and their integration
  • To assess risks and implement best practices for secure and compliant cloud service management
  • To optimize cost, performance, and scalability of cloud services
  • To enhance service delivery by leveraging cloud-based solutions efficiently
  • To establish governance frameworks for sustainable and effective cloud service management
  • To foster a culture of continuous improvement in cloud service acquisition and management

Delegates will receive a certificate after completing this ITIL® 4 Specialist Acquiring and Managing Cloud Services Course in Minneapolis. This certification validates their proficiency in optimizing cloud service acquisition, integration, and management within the ITIL® framework, bolstering their credibility and enhancing career prospects in IT service management.

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What’s included in this ITIL® 4 Specialist: Acquiring and Managing Cloud Services ITIL® Training Course?

  • ITIL® 4 Specialist: Acquiring and Managing Cloud Services ITIL® (AMCS) Examination
  • World-Class Training Sessions from Experienced Instructors
  • ITIL® 4 Specialist: Acquiring and Managing Cloud Services ITIL® AMCS Certificate
  • Digital Delegate Pack

ITIL® 4 Specialist Acquiring And Managing Cloud Services ITIL® AMCS Exam Information

The ITIL® 4 Specialist Acquiring and Managing Cloud Services (ITIL® AMCS) exam evaluates a candidate's proficiency in understanding and applying best practices for cloud service acquisition and management, in alignment with the ITIL® 4 framework's principles and guidelines. 

  • Question Type: Multiple Choice 
  • Total Questions: 40 
  • Total Marks: 40 Marks 
  • Pass Mark: 65% or 26/40 Marks 
  • Duration: 90 Minutes 
  • Open Book/ Closed Book: Closed Book 

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Minneapolis is the larger of the two cities that are known as the Twin Cities (Minneapolis and St Pauls).  It is the largest city in the state of Minnesota and has an estimated total population of around 410,000 people. Minneapolis and Saint Paul anchor the second-largest economic center in the Midwest. Education in the USA is provided by both public and private schools, and is mandatory until the age of 16.  Pupils conducting their schooling within the USA start off at preschool, followed by elementary school, then middle school, before finishing at high school.  At age 18, US citizens are able to engage in higher education.  Higher education in the USA normally comes in the form of a college, undergraduate school, or a community college – that latter of which doesn’t normally cost anything to attend.  Candidates participating in a course at a college will gain credits towards a bachelor’s degree, whilst candidates participating a course at a community college will be earning credits in order to achieve an associate’s degree. There are around 40,000 pupils enrolled in Minneapolis primary and secondary schools. There are around 100 schools including 45 elementary schools, 7 middle schools and 7 high schools. The Minneapolis school system has a graduate rate of 44% which makes it the 6th worst city from the country’s 50 biggest cities. The city is home to the main campus of the University of Minnesota. There are around 50,000 students attending this university, studying for undergraduate and graduate degrees. The school is ranked 123rd in the world rankings of universities, which makes it a top 50 ranked American school. The University of Minnesota was ranked highest in counseling and personnel services, chemical engineering, psychology, macroeconomics, applied mathematics and non-profit management. At The Knowledge Academy we offer over 50,000 classroom based training courses in the United States, including popular locations such as Minneapolis.

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Minneapolis
Minnesota
55402

T: +1 7204454674

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® 4 Specialist Acquiring And Managing Cloud Services ITIL®-AMCS | ITIL in Minneapolis. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's ITIL® 4 Specialist Acquiring And Managing Cloud Services ITIL®-AMCS | ITIL in Minneapolis, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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ITIL® 4 Specialist Acquiring And Managing Cloud Services ITIL®-AMCS | ITIL in Minneapolis FAQs

The ITIL® 4 Specialist Acquiring and Managing Cloud Services module provides guidance on understanding, acquiring, and managing cloud services effectively within an IT service management framework.
Taking the ITIL® 4 Specialist: Acquiring and Managing Cloud Services Course provides in-depth knowledge of cloud service management, enhances IT service management skills, and aligns cloud services with business needs.
Upon completing the ITIL® 4 Specialist Training, you can pursue roles like Cloud Services Manager, ITIL Strategist, IT Service Manager, and Cloud Solutions Architect, enhancing your IT service management career.
In this ITIL® 4 Specialist: Acquiring and Managing Cloud Services Training, delegates will have a 2-day training with our experienced instructors, a digital delegate pack consisting of important notes related to this course, and a certificate after course completion.
There are no formal prerequisites for attending this ITIL® 4 Specialist Course.
In the ITIL® AMCS Course, you'll learn advanced management and coordination of IT services, strategic planning, implementation, and optimization of ITIL® processes to align with business objectives.
The duration of this ITIL® 4 Specialist: Acquiring And Managing Cloud Services Course is 2 days.
The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking ITIL® 4 Specialist Acquiring And Managing Cloud Services Certification.
The training fees for ITIL® 4 Specialist: Acquiring and Managing Cloud Services Trainingin Minneapolis starts from $2495
The Knowledge Academy is the Leading global training provider for ITIL® 4 Specialist: Acquiring and Managing Cloud Services Training.
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