ITIL® 4 Specialist Collaborate, Assure and Improve Course

Name: ITIL® 4 Specialist Collaborate, Assure and Improve Training Course
Brand: The Knowledge Academy
Rating: 4.9 (38503 reviews)

ITIL® 4 Specialist Collaborate, Assure and Improve Training Course Overview

ITIL® 4 Specialist Collaborate, Assure and Improve Training Course Outline

Module 1: Introduction to the CAI Practices

Processes and Value Streams of the Collaborate, Assure and Improve Practices
Information is Exchanged Between the Collaborate, Assure and Improve Practices

Module 2: Introduction to Relationship Management

Key Concepts of the Relationship Management Practice
- Purpose
- Success Factors and Key Metrics
- Key Terms or Concepts

Module 3: Introduction to Supplier Management

Key Concepts of the Supplier Management Practice
- Purpose
- Practice Success Factors and Key Metrics
- Key Terms or Concepts

Module 4: Introduction to Service Level Management

Key Concepts of the Service Level Management Practice
- Purpose
- Success Factors and Key Metrics
- Key Terms or Concepts

Module 5: Introduction to Continual Improvement

Key Concepts of the Continual Improvement Practice
- Purpose
- Success Factors and Key Metrics
- Key Terms or Concepts

Module 6: Introduction to Information Security Management

Key Concepts of the Information Security Management Practice
- Purpose
- Success Factors and Key Metrics
- Key Terms or Concepts

Who Should Attend ITIL® 4 Specialist Collaborate, Assure and Improve Training?

This ITIL® 4 Specialist Collaborate, Assure and Improve Training is designed for professionals seeking to deepen their understanding and application of advanced ITIL® practices. It is particularly beneficial for:

IT Service Managers.
Quality Assurance Managers.
Change Managers
IT Operations Managers.
Process Improvement Consultants.
Service Desk Managers.
IT Project Managers.
Business Relationship Managers.

Prerequisites for ITIL® 4 Specialist Collaborate, Assure and Improve Training

There are no formal prerequisites for attending this ITIL® 4 Specialist Collaborate, Assure and Improve Training.

ITIL® 4 Specialist Collaborate, Assure and Improve Training Course Overview

ITIL® 4 Specialist Collaborate, Assure and Improve module offers an in-depth exploration of advanced practices within IT service management, focusing on collaboration, assurance, and continual improvement. Its significance lies in its ability to enhance operational efficiency, streamline service delivery, and foster a culture of continuous improvement within organisations. This training promotes more effective and agile processes, leading to improved service quality and customer satisfaction. Individuals benefit by gaining specialised knowledge and skills that increase their proficiency in managing and optimising services, making them invaluable assets to their teams. This certification training opens doors to career advancement opportunities in the ITIL® and IT service management fields, positioning individuals for leadership roles in service improvement initiatives.

In this 3-day's ITIL® 4 Specialist Collaborate, Assure and Improve Training, delegates will embark on a journey through the core components of the ITIL® 4 Specialist Collaborate, Assure, and Improve module. They will gain a deep understanding of the processes, value streams, and information exchanges that underpin effective collaboration, assurance, and improvement practices within IT service management. The course will cover the foundational concepts of relationship management, offering insights into its purpose, success factors, and key metrics. This training will be conducted by our highly professional and skilled trainer, who has years of experience in teaching.

Course Objectives

To comprehend and apply key concepts of relationship management practice.
To identify and utilise success factors, metrics in relationship management.
To gain expertise in supplier management for enhancing external partnerships.
To adeptly negotiate and manage service levels for optimum performance.
To adopt and implement continual improvement strategies for service enhancements.
To safeguard information security and ensure comprehensive data integrity management.

After attending this ITIL® 4 Specialist Collaborate, Assure and Improve Training, delegates will be able to streamline processes and value streams, enhancing the exchange of information across different IT service management practices. They will also be able to manage service levels, applying key success factors and metrics to measure and improve service quality.

What's included in this ITIL® 4 Specialist Collaborate, Assure and Improve Training?

ITIL® 4 Specialist Collaborate, Assure and Improve Training Examination.
World-Class Training from Experienced ITIL® Instructors.
ITIL® 4 Specialist Collaborate, Assure and Improve Training Certificate.
Digital Delegate Pack.

ITIL® 4 Specialist Collaborate, Assure and Improve Exam Information

The ITIL® 4 Specialist Collaborate, Assure and Improve Exam designed for IT professionals who wish to demonstrate their expertise in fostering collaboration, ensuring quality assurance, and driving continuous improvement within the context of IT service management. The following information provides insight into the structure of the ITIL® 4 Specialist Collaborate, Assure and Improve Exam.

Question Type: Multiple-Choice
Total Questions: 60
Total Marks: 60 Marks
Pass Marks: 65%, or 39/60 Marks
Duration: 90 Minutes
Open Book/ Closed Book: Closed Book

Why choose us

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® 4 Specialist Collaborate, Assure and Improve Training Course. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Live classes

Join a scheduled class with a live instructor and other delegates.

Interactive

Engage in activities, and communicate with your trainer and peers.

Global Pool of the Best Trainers

We handpick from a global pool of expert trainers for our Online Instructor-led courses.

Expertise

With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.

Global Reach

With classes running in all timezones, access any of our courses and course material from anywhere, anytime.

Learn More

Unlock your potential with The Knowledge Academy's ITIL® 4 Specialist Collaborate, Assure and Improve Training Course, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Learn more in our FAQs

What our customers are saying

ITIL® 4 Specialist Collaborate, Assure and Improve Training Course FAQs

What time shall I arrive at the venue?

Please arrive at the venue at 8:45am.

What are the pre-requisites?

Who should attend this course?

Do you offer support for the course?

We are able to provide support via phone & email prior to attending, during and after the course.

What is included in the course?

Delegate pack consisting of course notes and exercises, Manual, Experienced Instructor, and Refreshments

What is the duration of this course?

This course is [ ] day(s)

How long until I receive the course confirmation details?

Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts

What is the cost/training fees for ITIL® 4 Specialist Collaborate, Assure and Improve Training Course in the United States?

The training fees for ITIL® 4 Specialist Collaborate, Assure and Improve Training Coursein the United States starts from $2495

Which is the best training institute/provider of ITIL® 4 Specialist Collaborate, Assure and Improve Training Course in the United States?

The Knowledge Academy is the Leading global training provider for ITIL® 4 Specialist Collaborate, Assure and Improve Training Course.

What are the best ITIL® Certification Training courses in the United States?

Please see our ITIL® Certification Training courses available in the United States

Why choose us

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Trusted & Approved

Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water