ITIL 4 Specialist: Create Deliver And Support Training in Raleigh

Home

Courses

ITIL® Certification Training

ITIL® 4 Specialist: Create Deliver and Support Certification

Raleigh

Learn service delivery models in this ITIL® 4 Specialist Create Deliver and Support Cours
Understand integrated service management Raleigh
Gain expertise in optimizing IT operations

Dates & Prices Dates & Prices

Course information

ITIL 4 Specialist: Create, Deliver and Support CDS Course Outline

Module 1: Concepts and Challenges Across the Service Value System

Organizational Structures
Employee Satisfaction
Building Effective Teams – Roles and Competencies
Professional IT and Service Management Skills and Competencies
Generalist or ‘T-shaped’ Models
Developing a Broad Set of Competencies
Developing Team Culture – What is Team Culture?
What does Cultural Fit Mean and Why is it so Important?
How to Develop and Nurture Good Team Culture?
A Continual Improvement Culture
A Collaborative Culture
Align with the Type of Work
Learn Through Collaboration
Servant Leadership
Customer Orientation: Putting the Customer First
Customer Experience
Positive Communication

Module 2: How to Use a ‘Shift-Left’ Approach?

Shift-Left Approach
Building a Shift-Left Approach

Module 3: How to Plan and Manage Resources in the Service Value System?

Workforce Planning and management
Results-Based Approach
Challenges

Module 4: Use and Value of Information and Technology Across the Service Value System

Integration and Data Sharing
Integration Topologies
Integration Approaches
Reporting and Advanced Analytics
Data Analytics
Big Data
Collaboration and Workflow
Tools and Capabilities
Robotic Process Automation
RPA Technologies
Artificial Intelligence
Application and value
Machine Learning
Supervised Learning
Benefits and Limitations of Machine Learning
Continuous Integration, Continuous Delivery, and Continuous Deployment (CI/CD)
Goals and Value Measurement
CI/CD Pipeline
Aligning CI/CD with ITIL®
How Would ITIL Deploy a Change?
CI/CD Does Not Suit Every Situation
Value of an Effective Information Model
Anatomy of an Information Model
Integrated Service Management Toolsets
Service Management Toolset Expectations

Module 5: How to Use a Value Stream to Design, Develop and Transition New Services?

Value Streams to Create, Deliver, and Support Services
ITIL® Service Value Streams
Structure of an ITIL® Service Value Stream
Value Streams and Organizations
Design Thinking
Designing a Service Value Stream
Describing a Step of a Value Stream
Value Stream Mapping
Key Metrics When Analyzing a Value Stream
Process Timing
Simple Representation of a Value Stream
Complex Representation of a Value Stream
Model Value Streams for Creation, Delivery, and Support
Development of a New Service
Design Considerations
Demand to Value
Development of a New Service
Step 1: Acknowledge and Document the Service Requirements
Step 2: Decide Whether to Invest in the New Service
Step 3: Design and Architect the New Service to Meet Customer Requirements
Step 4: Build, Configure, or Buy Service Components
Step 5: Deploy Service Components in Preparation for Launch
Step 6: Deliver and Support Within the Service Value Chain

Module 6: How ITIL® Practices Contribute to a Value Stream for a New Service?

Service Design
Software Development and Management
Deployment Management
Release Management
Service Validation and Testing
Change Enablement

Module 7: How ITIL® Practices Contribute to a Value Stream to Provide User Support?

Restoration of a Live Service
Design Considerations
Demand and Value
Journey from Demand to Value
Restoration of a Live Service
Step 1: Acknowledge and Register the User Query
Step 2: Investigate the Query, reclassify it as an Incident, and Attempt to Fix it
Step 3: Obtain a Fix from the specialist team
Step 4: Deploy the Fix
Step 5: Verify that the Incident has been Resolved
Step 6: Request Feedback from the User
Step 7: Identify Opportunities to Improve the Overall System

Module 8: How ITIL® Practices Contribute to a Value Stream for User Support?

Service Desk
Incident Management
Problem Management
Knowledge Management
Service Level Management
Monitoring and Event Management

Module 9: How to Co-Ordinate, Prioritize, and Structure Work and Activities to Create, Deliver, and Support Services?

Why do we need to Prioritize Work?
Managing Work as Tickets
Prioritization and Demand Management
How to Prioritize Work?
WSJF (Priority)
Swarming
Commercial and Sourcing Considerations
‘Build or Buy’ Considerations
Commodification
Defining Requirements for Service Components
Selecting a Suitable Vendor
Sourcing Options and Models
Outsourcing Considerations
Service Integration and Management

Who should attend this ITIL® 4 Specialist: Create, Deliver, and Support CDS Certification?

This ITIL® 4 Specialist: Create, Deliver and Support Course in Raleigh is designed for IT practitioners and leaders who are involved in the creation, delivery, and support of digital products and services. This ITIL Certification Training is beneficial for a variety of professionals such as:

IT Service Managers
IT Operations Managers
Service Desk Managers
Technical Support Engineers
DevOps Professionals
IT Project Managers
ITIL® Foundation Certificate Holders

Prerequisites of the ITIL® 4 Specialist: Create, Deliver, and Support CDS Training Course

Candidates must have the ITIL® 4 Foundation Certificate to study this ITIL® 4 Specialist: Create, Deliver, and Support Course.

ITIL ® 4 Specialist: Create, Deliver and Support Training Overview

The ITIL® 4 Specialist: Create, Deliver, and Support (CDS) module offers a deep dive into the core activities of the service management lifecycle. Emphasizing the importance of ITIL Certification in the current IT-driven business environment, this course in Raleigh highlights the critical role of creating, delivering, and supporting services that align with business goals, showcasing its relevance in enhancing operational efficiency and service quality.

Professionals in Raleigh aiming to excel in IT service management should consider mastering this subject to elevate their career prospects. The ITIL Certification is particularly vital for IT managers, service delivery professionals, and anyone involved in designing and delivering IT services. This knowledge ensures that professionals can implement and manage services that meet and exceed business expectations, becoming invaluable assets to their organizations.

The 2-day training in Raleigh offered by the Knowledge Academy is designed to equip delegates with the skills and knowledge required to pass the ITIL Certification exam for CDS. Beyond exam preparation, this intensive course provides practical insights and strategies to apply ITIL practices effectively in the workplace. By focusing on real-world applications, delegates will leave the training prepared to enhance service delivery and support within their organizations, leveraging their ITIL Certification to foster career growth and operational success.

Course Objectives

To understand the key concepts and challenges of ITIL 4's service management framework.
To gain insights into the effective creation, delivery, and support of IT services.
To develop skills in applying ITIL practices to real-world IT service management scenarios.
To prepare for the ITIL 4 Specialist: Create, Deliver, and Support certification exam.
To enhance personal capability in service management, aiming for operational excellence and service improvement.

Upon completion of the ITIL® 4 Specialist: Create, Deliver, and Support course in Raleigh, delegates will have a comprehensive understanding of the ITIL framework and its practical application in the IT service lifecycle. They will be equipped with the necessary skills to improve service management practices within their organizations, contributing to enhanced service delivery, customer satisfaction, and business value. This course not only prepares individuals for successful certification but also empowers them to drive significant operational improvements.

What’s included in this ITIL® 4 Specialist: Create, Deliver, and Support CDS Certification Training?

ITIL® 4 Specialist: Create, Deliver and Support (CDS) Examination
World-Class Training Sessions from Experienced Instructors
ITIL® 4 Specialist: Create, Deliver, and Support (CDS) Certificate
Digital Delegate Pack

ITIL® 4 Specialist: Create, Deliver and Support (CDS) Exam Information

The ITIL® 4 Specialist: Create, Deliver and Support CDS exam is for IT practitioners and leaders who design digital products and services, and who deliver and support them to agreed levels. The exam information is as follows:

Question Type: Multiple Choice
Total Questions: 40
Total Marks: 40 Marks
Pass Mark: 70%, or 28/40 Marks
Duration: 90 Minutes
Open Book/ Closed Book: Closed Book

Why choose us

Our Raleigh venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Raleigh is the capital of North Carolina, USA. It is located in Wake County and is the second largest city in the whole of the state of North Carolina. It is known as “The City of Oaks” because of how many oak trees are growing in the city. The Wake County Public School System operates most schools in Raleigh. The high schools include Leesville Road High School and Athens Drive High School. There are also magnet schools who offer International Baccalaureate programs and also a few alternative schools. Private religious schools also operate such as the An Noor Quran Academy, Jewish Academy of Wake County and Neuse Baptist Christian School. There are a large number of further education facilities in Raleigh or in close proximity. These public universities include North Carolina State University and Wake Technical Community College. There are also private universities such as Shaw University and Skema Business Schools as well as The Medical Arts School. The unemployment rate in Raleigh is at 5%. This has generally stayed the same throughout the years.

Address

Forum I
8601 Six Forks Road
Suite 400
Raleigh
North Carolina
27615

T: +1 7204454674

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL 4 Specialist: Create Deliver And Support Training in Raleigh. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Learn more in our FAQs

Unlock your potential with The Knowledge Academy's ITIL 4 Specialist: Create Deliver And Support Training in Raleigh, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Learn more in our FAQs

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

Learn more in our FAQs

What our customers are saying

Craig at the Knowledge academy is an excellent professional. I have really enjoyed all my courses with him!

Will Stone

Good trainer with an excellent elocution, training pace was good too

Ymed Berriri

Good work, Keep it up.

Rahul Walanj

ITIL 4 Specialist: Create Deliver And Support Training in Raleigh FAQs

What is the ITIL® 4 Specialist Create Deliver and Support Training Course?

The course focuses on principles and practices for effective IT service management aligned with business needs.

How does this ITIL® 4 Specialist Course benefit IT professionals?

It equips IT professionals with practical knowledge and skills to enhance service delivery, customer satisfaction, and overall business value.

What are the prerequisites for the course?

Candidates must have the ITIL® 4 Foundation Certificate to study this ITIL® 4 Specialist Create Deliver and Support Certification Course.

Who should attend this ITIL® 4 Specialist Create Deliver and Support Course?

IT professionals in service management, project management, business analysis, and related fields should attend to master ITIL® 4 CDS principles.

Do you offer support for this course?

Yes, we provide 24/7 support for the ITIL® 4 Specialist Create Deliver and Support Courses. Our customer service will be available to assist you before and after the course, with any queries, technical issues, or additional support you may require. We are committed to ensuring your learning experience is seamless and that you have access to assistance whenever you need it.

What topics are covered in the ITIL® 4 Specialist Create Deliver and Support Course?

The course covers key concepts, principles, and practices for creating, delivering, and supporting IT services throughout their lifecycle.

What is included in the course?

This ITIL® Specialist: Create, Deliver, and Support Certification Course comes with valuable training sessions led by experienced instructors, a digital delegate pack, and a certificate upon completion.

What distinguishes this course from other ITIL Training Courses?

This course specifically focuses on creating, delivering, and supporting IT services, providing practical insights and implementation strategies.

What is the duration of this course?

The duration of this ITIL® Specialist: Create, Deliver, and Support Certification Course spans across 2 days.

Why choose The Knowledge Academy in Raleigh over others?

The Knowledge Academy in Raleigh is a leading training provider which offers multiple courses, comprehensive course content, experienced instructors, flexible learning options, and industry recognition, making it a reliable choice for attending this course.

What is the cost/training fees for ITIL® 4 Specialist: Create Deliver and Support Certification in Raleigh?

The training fees for ITIL® 4 Specialist: Create Deliver and Support Certificationin Raleigh starts from $2495

Which is the best training institute/provider of ITIL® 4 Specialist: Create Deliver and Support Certification in Raleigh?

The Knowledge Academy is the Leading global training provider for ITIL® 4 Specialist: Create Deliver and Support Certification.

What are the best ITIL® Certification Training courses in Raleigh?

Please see our ITIL® Certification Training courses available in Raleigh

Why choose us

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Trusted & Approved

Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water