ITIL® 4 Specialist: Monitor, Support, and Fulfil Training

Name: ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course
Brand: The Knowledge Academy
Rating: 4.9 (38503 reviews)

ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course Overview

ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course Outline

Module 1: Incident Management

Introduction to Incident Management
Value Streams and Processes
Organizations and People
Partners and Suppliers
Incident Management Capability Development

Module 2: Service Desk

Key Concepts of the Service Desk
Processes of the Practice
Roles and Competencies of the Practice
How does Information and Technology Support and Enable the Practice?
Role of Partners and Suppliers in the Practice
ITIL Capability Model Used to Develop the Practice
Recommendations for The Practice Success

Module 3: Problem Management

Introduction to Problem Management
Value Streams and Processes
Organization and People
Information and Technology
Partners and Suppliers
Problem Management Capability Development

Module 4: Service Request Management

Key Concepts of Service Management
Value Streams and Processes
Organization and People
Role of Information and Technology Support
Role of Partners and Suppliers in the Practice
Service Request Management Capability Development

Module 5: Monitoring and Event Management

Introduction to Monitoring and Event Management
Value Stream and Processes
Organizations and People
Information and Technology
Partners and Suppliers
Monitoring and Event Management Capability Development

Who should attend this ITIL® 4 Specialist: Monitor, Support, And Fulfil Training Course?

The ITIL® 4 Specialist: Monitor, Support, and Fulfil training course in the United States is designed for individuals and professionals who have a role or interest in IT service management. Specifically, this course is beneficial for:

IT Support Specialists
IT Managers
Service Desk Managers
Incident Managers
Problem Managers
Change Managers
Service Level Managers

Prerequisites of the ITIL® 4 Specialist: Monitor, Support, And Fulfil Training Course

Before attending this ITIL® 4 Specialist: Monitor, Support, and Fulfil Training, delegates should have completed ITIL® 4 Foundation Certification.

ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course Overview

The ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course in the United States is an essential part of the ITIL Certification path, designed to provide IT professionals with advanced insights into the management of modern IT-enabled services. It focuses on practical approaches to monitoring and supporting service performance, a critical aspect of IT service management that aligns with the broader ITIL 4 framework's emphasis on creating value through services.

Understanding the intricacies of ITIL 4's Monitor, Support, and Fulfil model is crucial for IT managers, service operation practitioners, and IT professionals in the United States aiming to enhance service quality and efficiency. Mastering this subject is a stepping stone towards achieving ITIL Certification, enabling professionals to effectively manage risk, strengthen customer relations, and drive continuous improvement in their IT service management practices.

The Knowledge Academy's 3-day training in the United States equips delegates with the skills and knowledge necessary to achieve their ITIL Certification. It provides a comprehensive overview of the key concepts, practices, and strategies for effective monitoring, support, and fulfillment within the ITIL framework. This intensive course is designed to offer practical, real-world insights, enabling delegates to apply what they learn immediately to their professional roles, enhancing their capabilities in IT service management.

Course Objectives

To understand the key concepts and practices within the ITIL 4 framework for monitoring and supporting services
To learn how to effectively implement service management practices to fulfill customer requirements
To gain insights into the tools and technologies that support ITIL 4's service management processes
To develop skills for improving service delivery and managing service performance
To prepare for the ITIL Certification by mastering the Monitor, Support, and Fulfil aspects of ITIL

Upon completion of this training course in the United States, delegates will have a solid understanding of how to monitor, support, and fulfill IT services within the ITIL 4 framework. They will be equipped with the knowledge and skills needed to enhance service management practices in their organizations, leading to improved service delivery, customer satisfaction, and operational efficiency.

What's Included in this ITIL® 4 Specialist: Monitor, Support, And Fulfil Training Course?

ITIL® 4 Specialist: Monitor, Support, And Fulfil Examination
World-Class Training Sessions from Experienced Instructors
ITIL® 4 Specialist: Monitor, Support, And Fulfil Certificate
Digital Delegate Pack

ITIL® 4 Specialist: Monitor, Support, and Fulfil Exam Information

The ITIL® 4 Specialist: Monitor, Support, and Fulfil Exam focuses on evaluating candidates' expertise in monitoring, supporting, and fulfilling IT service delivery and support processes. This exam assesses proficiency in implementing best practices to ensure the continuous monitoring and improvement of IT services, optimising support mechanisms, and fulfilling service requests in alignment with ITIL® 4 principles and frameworks.

Question Type: Multiple Choice
Total Questions: 60
Total Marks: 60 Marks
Pass Mark: 65% or 39/60 Marks
Duration: 1 hour and 30 minutes
Open Book/ Closed Book: Closed Book

Why choose us

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Live classes

Join a scheduled class with a live instructor and other delegates.

Interactive

Engage in activities, and communicate with your trainer and peers.

Global Pool of the Best Trainers

We handpick from a global pool of expert trainers for our Online Instructor-led courses.

Expertise

With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.

Global Reach

With classes running in all timezones, access any of our courses and course material from anywhere, anytime.

Learn More

Unlock your potential with The Knowledge Academy's ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Learn more in our FAQs

What our customers are saying

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ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course FAQs

What is ITIL® 4 Specialist: Monitor, Support, and Fulfil Course?

The ITIL® 4 Specialist: Monitor, Support, and Fulfil Course is an advanced training module focused on enhancing the capabilities in service management practices, particularly in monitoring, supporting, and fulfilling service requests and management processes.

What are the benefits of taking this ITIL®4 Specialist: Monitor, Support, And Fulfil Training?

Taking this ITIL®4 Specialist: Monitor, Support, and Fulfil Training benefits professionals by improving their understanding of ITIL® practices, enhancing their ability to manage and improve service operations, and providing them with the skills to support and fulfil customer service requests efficiently.

Are there any prerequisites for this ITIL®4 Specialist: Monitor, Support, and Fulfil Training?

There are no formal prerequisites for this ITIL® 4 Specialist: Monitor, Support, and Fulfil Training.

Who should attend this ITIL®4 Specialist: Monitor, Support, And Fulfil Course?

This ITIL®4 Specialist: Monitor, Support, and Fulfil course is ideal for IT service management practitioners responsible for managing and integrating stakeholders, focusing on customer journey and experience, or those involved in service delivery. This includes IT professionals, service managers, and project managers.

What is the duration of this ITIL® 4 Specialist: Monitor, Support, and Fulfil Certification Course?

This ITIL® 4 Specialist: Monitor, Support, and Fulfil Certification Course spans over a duration of 3 days.

What is included in this ITIL®4 Specialist: Monitor, Support, And Fulfil Training Course?

This ITIL®4 Specialist: Monitor, Support, and Fulfil Course is ideal for IT service management practitioners responsible for managing and integrating stakeholders, focusing on customer journey and experience, or those involved in service delivery. This includes IT professionals, service managers, and project managers.

How long until I receive the course confirmation details?

Course confirmation details for the ITIL® 4 Specialist: Monitor, Support, and Fulfil Training is sent shortly after registration.

What are the career opportunities after completing this ITIL®4 Specialist: Monitor, Support, And Fulfil Training?

After completing this ITIL® 4 Specialist: Monitor, Support, and Fulfil Training, career opportunities expand in IT service management, including roles such as Service Delivery Manager, IT Service Operations Manager and roles focused on continuous improvement and service management excellence.

Why choose The Knowledge Academy in the United States over others?

The Knowledge Academy in the United States stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking an ITIL® 4 Specialist: Monitor, Support, and Fulfil Training.

What is the cost/training fees for ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course in the United States?

The training fees for ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Coursein the United States starts from $2495

Which is the best training institute/provider of ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course in the United States?

The Knowledge Academy is the Leading global training provider for ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course.

What are the best ITIL® Certification Training courses in the United States?

Please see our ITIL® Certification Training courses available in the United States

Why choose us

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Trusted & Approved

Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water