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Course information
ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course Outline
Module 1: Incident Management
- Introduction to Incident Management
- Value Streams and Processes
- Organizations and People
- Partners and Suppliers
- Incident Management Capability Development
Module 2: Service Desk
- Key Concepts of the Service Desk
- Processes of the Practice
- Roles and Competencies of the Practice
- How does Information and Technology Support and Enable the Practice?
- Role of Partners and Suppliers in the Practice
- ITIL Capability Model Used to Develop the Practice
- Recommendations for The Practice Success
Module 3: Problem Management
- Introduction to Problem Management
- Value Streams and Processes
- Organization and People
- Information and Technology
- Partners and Suppliers
- Problem Management Capability Development
Module 4: Service Request Management
- Key Concepts of Service Management
- Value Streams and Processes
- Organization and People
- Role of Information and Technology Support
- Role of Partners and Suppliers in the Practice
- Service Request Management Capability Development
Module 5: Monitoring and Event Management
- Introduction to Monitoring and Event Management
- Value Stream and Processes
- Organizations and People
- Information and Technology
- Partners and Suppliers
- Monitoring and Event Management Capability Development
Who should attend this ITIL® 4 Specialist: Monitor, Support, And Fulfil Training Course?
The ITIL® 4 Specialist: Monitor, Support, and Fulfil training course in Albany, NY is designed for individuals and professionals who have a role or interest in IT service management. Specifically, this course is beneficial for:
- IT Support Specialists
- IT Managers
- Service Desk Managers
- Incident Managers
- Problem Managers
- Change Managers
- Service Level Managers
Prerequisites of the ITIL® 4 Specialist: Monitor, Support, And Fulfil Training Course
Before attending this ITIL® 4 Specialist: Monitor, Support, and Fulfil Training, delegates should have completed ITIL® 4 Foundation Certification.
ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course Overview
The ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course in Albany, NY is an essential part of the ITIL Certification path, designed to provide IT professionals with advanced insights into the management of modern IT-enabled services. It focuses on practical approaches to monitoring and supporting service performance, a critical aspect of IT service management that aligns with the broader ITIL 4 framework's emphasis on creating value through services.
Understanding the intricacies of ITIL 4's Monitor, Support, and Fulfil model is crucial for IT managers, service operation practitioners, and IT professionals in Albany, NY aiming to enhance service quality and efficiency. Mastering this subject is a stepping stone towards achieving ITIL Certification, enabling professionals to effectively manage risk, strengthen customer relations, and drive continuous improvement in their IT service management practices.
The Knowledge Academy's 3-day training in Albany, NY equips delegates with the skills and knowledge necessary to achieve their ITIL Certification. It provides a comprehensive overview of the key concepts, practices, and strategies for effective monitoring, support, and fulfillment within the ITIL framework. This intensive course is designed to offer practical, real-world insights, enabling delegates to apply what they learn immediately to their professional roles, enhancing their capabilities in IT service management.
Course Objectives
- To understand the key concepts and practices within the ITIL 4 framework for monitoring and supporting services
- To learn how to effectively implement service management practices to fulfill customer requirements
- To gain insights into the tools and technologies that support ITIL 4's service management processes
- To develop skills for improving service delivery and managing service performance
- To prepare for the ITIL Certification by mastering the Monitor, Support, and Fulfil aspects of ITIL
Upon completion of this training course in Albany, NY, delegates will have a solid understanding of how to monitor, support, and fulfill IT services within the ITIL 4 framework. They will be equipped with the knowledge and skills needed to enhance service management practices in their organizations, leading to improved service delivery, customer satisfaction, and operational efficiency.
What's Included in this ITIL® 4 Specialist: Monitor, Support, And Fulfil Training Course?
- ITIL® 4 Specialist: Monitor, Support, And Fulfil Examination
- World-Class Training Sessions from Experienced Instructors
- ITIL® 4 Specialist: Monitor, Support, And Fulfil Certificate
- Digital Delegate Pack
ITIL® 4 Specialist: Monitor, Support, and Fulfil Exam Information
The ITIL® 4 Specialist: Monitor, Support, and Fulfil Exam focuses on evaluating candidates' expertise in monitoring, supporting, and fulfilling IT service delivery and support processes. This exam assesses proficiency in implementing best practices to ensure the continuous monitoring and improvement of IT services, optimising support mechanisms, and fulfilling service requests in alignment with ITIL® 4 principles and frameworks.
- Question Type: Multiple Choice
- Total Questions: 60
- Total Marks: 60 Marks
- Pass Mark: 65% or 39/60 Marks
- Duration: 1 hour and 30 minutes
- Open Book/ Closed Book: Closed Book
Why choose us
Our Albany, NY venue
Includes..
Air conditioned
To keep you comfortable during your course we offer a fully air conditioned environment.
Full IT support
IT support is on hand to sort out any unforseen issues that may arise.
Video equipment
This location has full video conferencing equipment.
Ways to take this course
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® Certification Training | ITIL® 4 Specialist: Monitor, Support, And Fulfil Training Course in Albany, NY. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Unlock your potential with The Knowledge Academy's ITIL® Certification Training | ITIL® 4 Specialist: Monitor, Support, And Fulfil Training Course in Albany, NY, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.
Tailored learning experience
Leverage benefits offered from a certification that fits your unique business or project needs
Maximise your training budget
Cut unnecessary costs and focus your entire budget on what really matters, the training.
Team building opportunity
Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings
Monitor employees progress
The course know-how will help you track and evaluate your employees' progression and performance with relative ease
What our customers are saying
the knowledge sharing was good
Megha
It was a good training and the trainer was knowledgeable, maintaining the pace throughout the program.
Dineshram Kp
Alan is well-versed on each module and a great trainer. Thank you.
Muhammad Asyraf Ghani
ITIL® Certification Training | ITIL® 4 Specialist: Monitor, Support, And Fulfil Training Course in Albany, NY FAQs
The ITIL® 4 Specialist: Monitor, Support, and Fulfil Course is an advanced training module focused on enhancing the capabilities in service management practices, particularly in monitoring, supporting, and fulfilling service requests and management processes.
Taking this ITIL®4 Specialist: Monitor, Support, and Fulfil Training benefits professionals by improving their understanding of ITIL® practices, enhancing their ability to manage and improve service operations, and providing them with the skills to support and fulfil customer service requests efficiently.
There are no formal prerequisites for this ITIL® 4 Specialist: Monitor, Support, and Fulfil Training.
This ITIL®4 Specialist: Monitor, Support, and Fulfil course is ideal for IT service management practitioners responsible for managing and integrating stakeholders, focusing on customer journey and experience, or those involved in service delivery. This includes IT professionals, service managers, and project managers.
This ITIL® 4 Specialist: Monitor, Support, and Fulfil Certification Course spans over a duration of 3 days.
This ITIL®4 Specialist: Monitor, Support, and Fulfil Course is ideal for IT service management practitioners responsible for managing and integrating stakeholders, focusing on customer journey and experience, or those involved in service delivery. This includes IT professionals, service managers, and project managers.
Course confirmation details for the ITIL® 4 Specialist: Monitor, Support, and Fulfil Training is sent shortly after registration.
After completing this ITIL® 4 Specialist: Monitor, Support, and Fulfil Training, career opportunities expand in IT service management, including roles such as Service Delivery Manager, IT Service Operations Manager and roles focused on continuous improvement and service management excellence.
The Knowledge Academy in Albany, NY stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking an ITIL® 4 Specialist: Monitor, Support, and Fulfil Training.
The training fees for ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Coursein Albany, NY starts from $2495
The Knowledge Academy is the Leading global training provider for ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course.
Please see our ITIL® Certification Training courses available in Albany, NY
Why choose us
Best price in the industry
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Trusted & Approved
Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.
Many delivery methods
Flexible delivery methods are available depending on your learning style.
High quality resources
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
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History of ITIL®Who is ITIL® for?ITIL® ExamsHow to book an ITIL® courseITIL® MethodologyITIL® ModelsITIL® CoursesExam results and what if I fail my ITIL® exams?What organisations use ITIL®?How to add ITIL® to your LinkedInITIL® JobsWhat Manuals are available for ITIL®?ITIL® BooksHow to add ITIL® to your CVBenefits of ITIL® for IndividualsBenefits of ITIL® for BusinessesITIL® Case StudiesITIL® Careers 
Back to course information
ITIL 4 Practice Manager: Monitor, support and fulfill Bundle
Save upto 25%Included courses:
ITIL® 4 Foundation Certification Course$1995
ITIL® 4 Specialist: Create Deliver and Support Certification$2495
ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course$2495
Total without package: $6985
Package price: $5295 (Save $1690)
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