ITIL® 4 Specialist: Plan, Implement And Control Training Course - United States

ITIL® 4 Specialist: Plan, Implement and Control Training Course Outline

Module 1: IT Asset Management

• Key Concepts of the Practice

• Purpose of the Practice
• Practice Success Factors (PSF) and Key Metrics of the Practice
• IT Asset Types
• IT Asset Register
• IT Asset Lifecycle
• Models and Verification
• Inventory and Discovery
• IT Asset Audit

• Processes of the Practice

• Inputs and Outputs of the Processes
• Key Activities of the Processes
• How to Integrate the Practice in the Organization's Value Streams?

• Roles and Competences of the Practice

• IT Asset Manager
• IT Asset Custodian
• IT Asset Analyst
• IT Asset Register Administrator
• License Manager
• IT Asset Owner
• IT Asset Consumer
• Know How to Position the Practice in the Organizational Structure

• How Information and Technology Support and Enable the Practice

• Tools Application
• Apply the Recommendations on Automation

• Role of Partners and Suppliers in the Practice

• Dependencies of the Practice on Third Parties
• Partners and Suppliers Can Support the Practice

• Recommendations for the Practice Success

• Recommendations for IT Asset Management Success
• Supported by the ITIL Guiding Principles

Module 2: Change Enablement (CE)

• Key Concepts of the Practice

• PSFs and Key Metrics of the Practice
• Change and Change Model
• Standard Change
• Emergency Change and Change Authority

• Processes of the Practice

• Inputs and Outputs of the Processes
• Key Activities of the Processes
• Integrate the Practice in the Organization's Value Streams

• Roles and Competences of the Practice
• Responsibilities of the Key Roles of the Practice

• Change Manager / Coordinator and Change Authority
• Position the Practice in the Organizational Structure

• Information and Technology Support and Enable the Practice

• Explain the Tools Application
• Apply the Recommendations on Automation

• Role of Partners and Suppliers in the Practice

• Dependencies of the Practice on Third Parties
• Partners and Suppliers Can Support the Practice

• ITIL Capability Model Can Be Used to Develop the Practice

• Capability Criteria Support the Practice Capability Development

• Recommendations for the Practice Success

• Recommendations for Change Enablement Success
• Are Recommendations Supported by the ITIL Guiding Principles?

Module 3: Deployment Management (DM)

• Key Concepts of the Practice

• PSFs and Key Metrics of the Practice
• Environment
• Continuous Integration
• Continuous Delivery
• Continuous and Deployment

• Processes of the Practice

• Inputs and Outputs of the Processes
• Key Activities of the Processes
• Integrate the Practice in the Organization's Value Streams

• Roles and Competences of the Practice
• Responsibilities of the Key Roles of the Practice

• Deployment Manager
• Deployment Practitioner
• Position the Practice in the Organizational Structure

• Information and Technology Support and Enable the Practice

• Tools Application
• Apply the Recommendations on Automation

• Role of Partners and Suppliers in the Practice

• Dependencies of the Practice on Third Parties
• Partners and Suppliers Can Support the Practice

• ITIL Capability Model Can Be Used to Develop the Practice

• Capability Criteria Support the Practice Capability Development

• Recommendations for the Practice Success

• Recommendations for Deployment Management Success
• How Are These Recommendations Supported by the ITIL Guiding Principles?

Module 4: Release Management (RM)

• Key Concepts of the Practice

• Purpose of the Practice
• PSFs and Key Metrics of the Practice

• Key Terms/Concepts

• Release and CI/CD and Release Management
• Release Model
• Push/Pull Conditions

• Processes of the Practice

• Inputs and Outputs of the Processes
• Key Activities of the Processes
• Integrate the Practice in the Organization's Value Streams
• Roles and Competences of the Practice

• Responsibilities of the Key Roles of the Practice:

• Release Manager
• Position the Practice in the Organizational Structure

• Information and Technology Support and Enable the Practice

• Tools Application
• Apply the Recommendations on Automation

• Role of Partners and Suppliers in the Practice

• Dependencies of the Practice on Third Parties
• Partners and Suppliers Can Support the Practice

• ITIL Capability Model Can Be Used to Develop the Practice

• Capability Criteria Support the Practice Capability Development
• Recommendations for the Practice Success
• Recommendations for Release Management Success
• How Are These Recommendations Supported by the ITIL Guiding Principles?

Module 5: Service Configuration Management (SCM)

• Key Concepts of the Practice

• Purpose of the Practice
• PSFs and Key Metrics of the Practice
• Configuration Item (CI)
• Service Configuration Model
• CI Lifecycle Model
• Configuration Management System
• Configuration Management Database
• Baseline Configuration
• Configuration Verification
• Configuration Inventory
• Configuration Audit

• Processes of the Practice

• Inputs and Outputs of the Processes
• Key Activities of the Processes
• Integrate the Practice in the Organization's Value Streams

• Roles and Competences of the Practice
• Responsibilities of the Key Roles of the Practice:

• Configuration Manager
• Configuration Coordinator
• Configuration Librarian
• Resource Owner/Custodian
• Position the Practice in the Organizational Structure

• Information and Technology Support and Enable the Practice

• Recommendations on Automation

• Partners and Suppliers in the Practice

• Dependencies of the Practice on Third Parties
• Partners and Suppliers Can Support the Practice

• ITIL Capability Model Can Be Used to Develop the Practice

• Capability Criteria Support the Practice Capability Development

• Recommendations for the Practice Success

• Recommendations for Service Configuration Management Success
• How Are These Recommendations Supported by the ITIL Guiding Principles?

Module 6: Plan, Implement, and Control

• Processes and Value Streams of the Plan, Implement, and Control Practices

• Role of the Incident Resolution Service Value Stream
• Role of the Request Fulfilment Service Value Stream
• Plan, Implement, and Control Practices

• Information and Technology Support and Enable the Practices

• Information Is Exchanged Between the Plan, Implement, and Control Practices

• Recommendations for the Plan, Implement, and Control Practices Success

• Recommendations for the Plan, Implement, and Control Practices