Course information

ITIL® 4 Specialist: Plan, Implement and Control Training Course Outline

Module 1: IT Asset Management

  • Key Concepts of the Practice
  • Purpose of the Practice
  • Practice Success Factors (PSF) and Key Metrics of the Practice
  • IT Asset Types
  • IT Asset Register
  • IT Asset Lifecycle
  • Models and Verification
  • Inventory and Discovery
  • IT Asset Audit
  • Processes of the Practice
  • Inputs and Outputs of the Processes
  • Key Activities of the Processes
  • How to Integrate the Practice in the Organization's Value Streams?
  • Roles and Competences of the Practice
  • IT Asset Manager
  • IT Asset Custodian
  • IT Asset Analyst
  • IT Asset Register Administrator
  • License Manager
  • IT Asset Owner
  • IT Asset Consumer
  • Know How to Position the Practice in the Organizational Structure
  • How Information and Technology Support and Enable the Practice
  • Tools Application
  • Apply the Recommendations on Automation
  • Role of Partners and Suppliers in the Practice
  • Dependencies of the Practice on Third Parties
  • Partners and Suppliers Can Support the Practice
  • Recommendations for the Practice Success
  • Recommendations for IT Asset Management Success
  • Supported by the ITIL Guiding Principles

Module 2: Change Enablement (CE)

  • Key Concepts of the Practice
  • PSFs and Key Metrics of the Practice
  • Change and Change Model
  • Standard Change
  • Emergency Change and Change Authority
  • Processes of the Practice
  • Inputs and Outputs of the Processes
  • Key Activities of the Processes
  • Integrate the Practice in the Organization's Value Streams
  • Roles and Competences of the Practice
  • Responsibilities of the Key Roles of the Practice
  • Change Manager / Coordinator and Change Authority
  • Position the Practice in the Organizational Structure
  • Information and Technology Support and Enable the Practice
  • Explain the Tools Application
  • Apply the Recommendations on Automation
  • Role of Partners and Suppliers in the Practice
  • Dependencies of the Practice on Third Parties
  • Partners and Suppliers Can Support the Practice
  • ITIL Capability Model Can Be Used to Develop the Practice
  • Capability Criteria Support the Practice Capability Development
  • Recommendations for the Practice Success
  • Recommendations for Change Enablement Success
  • Are Recommendations Supported by the ITIL Guiding Principles?

Module 3: Deployment Management (DM)

  • Key Concepts of the Practice
  • PSFs and Key Metrics of the Practice
  • Environment
  • Continuous Integration
  • Continuous Delivery
  • Continuous and Deployment
  • Processes of the Practice
  • Inputs and Outputs of the Processes
  • Key Activities of the Processes
  • Integrate the Practice in the Organization's Value Streams
  • Roles and Competences of the Practice
  • Responsibilities of the Key Roles of the Practice
  • Deployment Manager
  • Deployment Practitioner
  • Position the Practice in the Organizational Structure
  • Information and Technology Support and Enable the Practice
  • Tools Application
  • Apply the Recommendations on Automation
  • Role of Partners and Suppliers in the Practice
  • Dependencies of the Practice on Third Parties
  • Partners and Suppliers Can Support the Practice
  • ITIL Capability Model Can Be Used to Develop the Practice
  • Capability Criteria Support the Practice Capability Development
  • Recommendations for the Practice Success
  • Recommendations for Deployment Management Success
  • How Are These Recommendations Supported by the ITIL Guiding Principles?

Module 4: Release Management (RM)

  • Key Concepts of the Practice
  • Purpose of the Practice
  • PSFs and Key Metrics of the Practice
  • Key Terms/Concepts
  • Release and CI/CD and Release Management
  • Release Model
  • Push/Pull Conditions
  • Processes of the Practice
  • Inputs and Outputs of the Processes
  • Key Activities of the Processes
  • Integrate the Practice in the Organization's Value Streams
  • Roles and Competences of the Practice
  • Responsibilities of the Key Roles of the Practice:
  • Release Manager
  • Position the Practice in the Organizational Structure
  • Information and Technology Support and Enable the Practice
  • Tools Application
  • Apply the Recommendations on Automation
  • Role of Partners and Suppliers in the Practice
  • Dependencies of the Practice on Third Parties
  • Partners and Suppliers Can Support the Practice
  • ITIL Capability Model Can Be Used to Develop the Practice
  • Capability Criteria Support the Practice Capability Development
  • Recommendations for the Practice Success
  • Recommendations for Release Management Success
  • How Are These Recommendations Supported by the ITIL Guiding Principles?

Module 5: Service Configuration Management (SCM)

  • Key Concepts of the Practice
  • Purpose of the Practice
  • PSFs and Key Metrics of the Practice
  • Configuration Item (CI)
  • Service Configuration Model
  • CI Lifecycle Model
  • Configuration Management System
  • Configuration Management Database
  • Baseline Configuration
  • Configuration Verification
  • Configuration Inventory
  • Configuration Audit
  • Processes of the Practice
  • Inputs and Outputs of the Processes
  • Key Activities of the Processes
  • Integrate the Practice in the Organization's Value Streams
  • Roles and Competences of the Practice
  • Responsibilities of the Key Roles of the Practice:
  • Configuration Manager
  • Configuration Coordinator
  • Configuration Librarian
  • Resource Owner/Custodian
  • Position the Practice in the Organizational Structure
  • Information and Technology Support and Enable the Practice
  • Recommendations on Automation
  • Partners and Suppliers in the Practice
  • Dependencies of the Practice on Third Parties
  • Partners and Suppliers Can Support the Practice
  • ITIL Capability Model Can Be Used to Develop the Practice
  • Capability Criteria Support the Practice Capability Development
  • Recommendations for the Practice Success
  • Recommendations for Service Configuration Management Success
  • How Are These Recommendations Supported by the ITIL Guiding Principles?

Module 6: Plan, Implement, and Control

  • Processes and Value Streams of the Plan, Implement, and Control Practices
  • Role of the Incident Resolution Service Value Stream
  • Role of the Request Fulfilment Service Value Stream
  • Plan, Implement, and Control Practices
  • Information and Technology Support and Enable the Practices
  • Information Is Exchanged Between the Plan, Implement, and Control Practices
  • Recommendations for the Plan, Implement, and Control Practices Success
  • Recommendations for the Plan, Implement, and Control Practices

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Who should attend this ITIL® 4 Specialist: Plan, Implement and Control Training Course?

The ITIL® 4 Specialist: Plan, Implement and Control Training Course in Albuquerque is tailored for anyone seeking advanced skills in ITIL practices. This course is especially advantageous for the following professionals:

  • IT Service Managers
  • IT Operations Managers
  • IT Project Managers
  • IT Consultants
  • Service Desk Managers
  • IT Auditors
  • Configuration Managers

Prerequisites of the ITIL® 4 Specialist: Plan, Implement and Control Training Course

Delegates are required to hold the ITIL 4 Foundation certification as this is a pre-requisite for studying ITIL 4 Specialist: Plan, Implement and Control.

ITIL® 4 Specialist: Plan, Implement and Control Training Course Overview

The ITIL® 4 Specialist: Plan, Implement, and Control Training Course in Albuquerque is an essential component of the ITIL Certification pathway, focusing on the practical and strategic elements of IT service management. As organizations increasingly rely on efficient IT services to meet their goals, understanding the ITIL framework's latest updates is crucial for staying competitive. This course offers an in-depth exploration of planning, implementing, and controlling phases within the ITIL service value system, highlighting their importance in aligning IT services with business needs.

Professionals aiming for ITIL Certification in Albuquerque, particularly those in IT management, project management, and service delivery roles, will find this course invaluable. Mastery of the subject ensures that these professionals can lead and manage effective IT service transformation initiatives. It is especially beneficial for those seeking to enhance their strategic decision-making skills, streamline operations, and improve overall service management practices within their organizations.

The 3-day training in Albuquerque provided by the Knowledge Academy is meticulously designed to equip delegates with the knowledge and skills required to excel in the ITIL 4 Specialist: Plan, Implement, and Control module. Through expert-led sessions, practical exercises, and comprehensive study materials, delegates will gain a thorough understanding of the ITIL 4 framework and its application. This training not only prepares individuals for successful ITIL Certification but also empowers them to make significant contributions to their organizations' IT service management strategies.

Course Objectives

  • To understand the core concepts and practices of ITIL 4's plan, implement, and control model
  • To gain insights into effective IT service management strategies and how they align with business objectives
  • To develop skills in planning and managing change within IT service operations effectively
  • To learn how to implement new services and control service quality and improvement processes
  • To prepare delegates for the ITIL 4 Specialist: Plan, Implement, and Control examination

Upon completion of this course in Albuquerque, delegates will have a robust understanding of the ITIL 4 framework and its practical application in planning, implementing, and controlling IT services. They will be equipped with the necessary skills to drive efficiency and effectiveness in IT service management, contributing to their organization's success and preparing for the ITIL Certification.

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What’s included in this ITIL® 4 Specialist: Plan, Implement and Control Training?

  • ITIL® 4 Specialist: Plan, Implement and Control Training Course Exam
  • World-Class Training Sessions from Experienced Instructors
  • ITIL® 4 Specialist: Plan, Implement and Control Certification
  • Digital Delegate Pack

ITIL® 4 Specialist: Plan, Implement and Control Training Course Examination Information

The following information gives you an insight into the current structure of the ITIL® 4 Specialist exam.

  • Type of Questions: Multiple Choice
  • Total Questions: 60
  • Number of marks: 60 Marks
  • Pass Mark: 65%, or 39/60
  • Duration: 90 Minutes

Why choose us

Our Albuquerque venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Albuquerque is the most populous city in New Mexico. The population of Albuquerque is 558,000 people with the metropolitan areas population is 900,000 people. Albuquerque is home to the University of New Mexico which is a public research university. The university is the largest institution in the state with around 35,000 students. It is also one of the state’s largest employers with nearly 7,000 staff members. The University of New Mexico was established in 1889. The university offers students over 215 degrees in subjects such as management, arts, sciences, education, fine arts, nursing, pharmacy, architecture, engineering, law, medicine and public administration. The university also offers courses in various sports such as football and basketball. 

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Address

4801 Lang Avenue, 

New Mexico 87109,

Albuquerque, 

United States

T: +1 7204454674

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® 4 Specialist: Plan, Implement And Control Training Course in Albuquerque. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's ITIL® 4 Specialist: Plan, Implement And Control Training Course in Albuquerque, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

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What our customers are saying

ITIL® 4 Specialist: Plan, Implement And Control Training Course in Albuquerque FAQs

ITIL® 4, or Information Technology Infrastructure Library version 4, is a framework for IT service management (ITSM) that guides aligning IT services with the needs of businesses. It offers best practices for managing IT services throughout their lifecycle to deliver value to customers.
This Course equips professionals with the skills to effectively plan, implement, and control IT services in alignment with organizational objectives, ensuring efficient resource utilization, risk management, and continuous improvement in service delivery.
In this ITIL 4 Specialist: Plan, Implement and Control Training, you'll learn advanced IT service planning, risk management strategies, and effective implementation techniques. This ITIL Certification equips you with skills to align IT services with business objectives for optimal performance.
This course is vital for mastering ITIL® principles and practices, enhancing service delivery, acquiring practical skills, advancing careers in IT service management, and improving organizational efficiency through streamlined processes and alignment with business objectives.
Delegates should hold the ITIL 4 Foundation Certification as a prerequisite for taking this ITIL 4 Specialist: Plan, Implement and Control Course.
This course comes with a 3-day training session from experienced trainers, a digital delegate pack, and a certificate upon completion of the course.
Yes. Delegates will receive a certificate upon successfully completing this course.
Upon obtaining this certification, individuals can pursue various career opportunities such as IT Service Manager, IT Consultant, Service Delivery Manager, IT Project Manager, IT Operations Manager, and Business Analyst specializing in IT Service Management.
The Knowledge Academy in Albuquerque is a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking these courses.
The training fees for ITIL® 4 Specialist: Plan, Implement and Control Training Coursein Albuquerque starts from $2495
The Knowledge Academy is the Leading global training provider for ITIL® 4 Specialist: Plan, Implement and Control Training Course.
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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Trusted & Approved

Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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ITIL 4 Practice Manager: Plan, Implement and Control Bundle

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