Course information

Root Cause Analysis Course Outline

Module 1: Introduction to Root Cause Analysis

  • What is Root Cause Analysis?
  • Casual Factors
  • Direct Cause Vs Root Cause
  • Goals of Root Cause Analysis
  • Root Cause Identification

Module 2: Improvement Methodologies

  • 3 Cs
  • Eight Ds
  • PDCA (Plan, Do, Check, Act):
  • DMAIC
  • Kaizen
  • Kaizen Limitations
  • Kepner-Tregoe Analysis

Module 3: Gather and Manage Data

  • Overview
  • Data Collection
  • Gather Data

Module 4: Root Cause Analysis Techniques

  • Introduction
  • Five ‘Whys’
  • Cause and Effect
  • Pareto Analysis
  • Change Analysis
  • Barrier Analysis
  • Scatter Diagrams Correlation and Regression
  • Correlation and Causation
  • Forecasting
  • Pearson's Correlation Coefficient (R)
  • Regression Analysis with Scatter Diagrams
  • Events and Causal Factors Analysis / Flow (Process) Diagram
  • Fault Tree Analysis
  • Control Charts / Run Charts
  • Benefits of using a Control Chart
  • Run Charts

Module 5: Generate and Evaluate Effective Solutions

  • Effective Solution Process
  • 7 Steps of Problem Solving
  • Edward De Bono and The Six Working Hats
  • De Bono’s Six Working Hats
  • Other Prioritization/Consensus Tools

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Who should attend this Root Cause Analysis Training?

This ITIL Certification in Bellevue is designed to equip delegates with the skills and techniques necessary to identify and address the underlying causes of problems and issues within various contexts. Root Cause Analysis Certification Training is particularly beneficial for these professionals:

  • Quality Assurance Professionals
  • Operations Managers
  • Project Managers
  • Safety and Risk Management Professionals
  • Problem-Solving Teams
  • Process Improvement Specialists
  • Manufacturing and Production Managers

Prerequisites of this Root Cause Analysis Training Course

There are no formal prerequisites for this  ITIL Certification. However, basic problem-solving and analytical skills would be beneficial for the delegates.

Root Cause Analysis Course Overview

Root Cause Analysis (RCA) is a systematic approach employed to identify the underlying causes of problems or incidents to prevent their recurrence. In today's complex working environments, especially within IT and service management in Bellevue, understanding the root causes of issues is crucial for continuous improvement. This approach is not only essential for problem-solving but also aligns with methodologies promoted by ITIL Certification, highlighting its relevance across various professional fields.

Professionals in Bellevue aiming to excel in roles that require meticulous problem-solving and continuous process improvement should consider mastering Root Cause Analysis. Particularly, individuals holding or pursuing ITIL Certification find RCA skills invaluable. This knowledge is critical for IT service managers, quality assurance specialists, project managers, and anyone involved in the operational excellence and service improvement processes. RCA equips professionals with the analytical skills necessary to lead their organizations toward fewer failures and enhanced service quality.

The 1-day Root Cause Analysis Course in Bellevue offered by The Knowledge Academy is designed to empower delegates with the skills needed to conduct effective RCA within their organizations. This training delves into the methodologies and tools essential for uncovering the root causes of issues framed within the context of ITIL Certification principles. By integrating RCA skills with ITIL Certification insights, delegates will leave the course equipped to drive significant improvements in service management and operational efficiency, laying a foundation for excellence in their professional roles.

Course Objectives

  • To understand the principles and methodologies of Root Cause Analysis within the framework of ITIL Certification
  • To identify and apply the appropriate tools and techniques for conducting effective RCA
  • To enhance problem-solving and analytical skills in service management environments
  • To learn how to prevent recurrent problems and improve service quality
  • To integrate RCA findings with ITIL practices to support continuous improvement initiatives

Upon completion of this course in Bellevue, delegates will have acquired the knowledge and skills to conduct root cause analysis effectively in their organizations. They will be able to apply these insights to prevent the recurrence of problems, leading to improved operational efficiency and service quality.

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What’s included in this Root Cause Analysis Training?

  • World-Class Training Sessions from Experienced Instructors
  • Root Cause Analysis Certificate
  • Digital Delegate Pack

Why choose us

Our Bellevue venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Bellevue is a city in the state of Washington, it has an estimated population of 122,000 people. In 2008 the city was voted as the best place to live and launch a business. The name of the city mean “Beautiful View” in French. Education in the USA is provided by both public and private schools, and is mandatory until the age of 16.  Pupils conducting their schooling within the USA start off at preschool, followed by elementary school, then middle school, before finishing at high school.  At age 18, US citizens are able to engage in higher education.  Higher education in the USA normally comes in the form of a college, undergraduate school, or a community college – that latter of which doesn’t normally cost anything to attend.  Candidates participating in a course at a college will gain credits towards a bachelor’s degree, whilst candidates participating a course at a community college will be earning credits in order to achieve an associate’s degree. There are four main public high schools in the city that are run by the Bellevue School District. All four schools have consistently ranked highly in a list of the best schools in the country. With 2 out of 4 being ranked inside the top 100 public high schools in the nations. Bellevue is home to Bellevue College and City University of Seattle. This is a private, not for profit university that enrols around 8,000 pupils. The university has schools such as, the school of management, education, arts and science. At The Knowledge Academy we offer over 50,000 classroom based training courses in the United States, including popular locations such as Battle Creek.

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Address

Redmond Center
2018 156th Avenue, N.E
Building F, Suite 100
Bellevue
Washington
98007

T: +1 7204454674

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Root Cause Analysis Course | Root Cause Analysis Training in Bellevue. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Root Cause Analysis Course | Root Cause Analysis Training in Bellevue, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Team building opportunity

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What our customers are saying

Root Cause Analysis Course | Root Cause Analysis Training in Bellevue FAQs

Root Cause Analysis is a systematic process for identifying the underlying reasons for problems or incidents, aimed at implementing long-term solutions to prevent recurrence and improve overall performance.
This training improves problem-solving skills, boosts efficiency by preventing recurring issues, and fosters a culture of continuous improvement and operational excellence within organizations.
You will learn to accurately identify, analyze, and address the underlying causes of problems, enhancing problem-solving, decision-making, and preventive measures for operational efficiency.
No formal prerequisites are needed for this course, making it accessible to anyone interested in enhancing their problem-solving and analytical skills through Root Cause Analysis.
This course is perfect for professionals in quality control, project management, operations, and maintenance who seek to enhance their problem-solving skills and operational efficiency through Root Cause Analysis.
The duration of this training is 1 day.
If you're involved in problem-solving, quality improvement, or process management and seek to enhance your skills in identifying and addressing core issues, this training is ideal for you.
In this Root Cause Analysis Certification, delegates will have a 1-day training with our experienced instructors, a digital delegate pack consisting of important notes related to this course, and a certificate after course completion.
The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking Root Cause Analysis Certification.
The training fees for Root Cause Analysisin Bellevue starts from $1295
The Knowledge Academy is the Leading global training provider for Root Cause Analysis.
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Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

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