Course information

Certified Manager of Quality Training Course Outline

Module 1: Organizational Structures

  • Organizational Design
  • Vertical Organizational Design
  • Horizontal Organizational Design
  • Centralization/Decentralization
  • Types of Organizational Structures
  • Management Hierarchy and Influence on the Organization

Module 2: Leadership Challenges

  • Roles and Responsibilities of Leaders
  • Roles and Responsibilities of Managers
  • Change Management
  • Leadership Techniques
  • Empowerment

Module 3: Teams and Team Processes

  • Types of Teams
  • Stages of Team Development
  • Team-Building Techniques
  • Team Roles and Responsibilities
  • Team Performance and Evaluation

Module 4: ASQ Code of Ethics

  • Fundamental Principles
  • Relations with the Public
  • Relations with Employers and Clients
  • Relations with Peers

Module 5: Strategic Planning Models

  • Strategic Planning Concepts
  • Traditional Strategic Planning
  • Scenario Planning
  • Barriers to Successful Strategic Planning

Module 6: Business Environment Analysis

  • Risk Analysis
  • Market Forces
  • Stakeholder Analysis
  • Technology
  • Internal Capability Analysis
  • Legal and Regulatory Factors

Module 7: Strategic Plan Deployment

  • Tactical Plans
  • Resource Allocation and Deployment
  • Organizational Performance Measurement
  • Quality in Strategic Deployment

Module 8: Management Skills and Abilities

  • Principles of Management
  • Management Theories and Styles
  • Interdependence of Functional Areas
  • Human Resource (HR) Management
  • Financial Management
  • Risk Management
  • Knowledge Management

Module 9: Communication Skills and Abilities

  • Communication Techniques
  • Interpersonal Skills
  • Communication in a Global Economy
  • Communications and Technology

Module 10: Project Management

  • Project Management Basics
  • Project Planning and Estimation Tools
  • Measure and Monitor Project Activity
  • Project Documentation

Module 11: Quality Systems

  • Quality Mission and Policy
  • Quality Planning, Deployment, and Documentation
  • Quality System Effectiveness

Module 12: Quality Models and Theories

  • Organizational and Performance Excellence
  • ISO Quality Management Standards
  • Other Quality Methodologies
  • Quality Philosophies

Module 13: Problem-Solving Tools

  • Seven Classic Quality Tools
  • Basic Management and Planning Tools
  • Process Improvement Tools
  • Innovation and Creativity Tools
  • Cost of Quality (COQ)

Module 14: Process Management

  • Process Goals
  • Process Analysis
  • Lean Tools
  • Theory of Constraints (TOC)

Module 15: Measurement: Assessment and Metrics

  • Basic Statistical Use
  • Sampling
  • Statistical Analysis
  • Measurement Systems Analysis
  • Trend and Pattern Analysis
  • Process Variation and Capability
  • Reliability Terminology

Module 16: Customer Identification and Segmentation

  • Internal Customers
  • External Customers
  • Customer Segmentation
  • Qualitative Assessment

Module 17: Customer Relationship Management

  • Customer Needs
  • Customer Satisfaction and Loyalty
  • Customer Service Principles
  • Multiple and Diverse Customer Management

Module 18: Supply Chain Management

  • Supplier Selection and Approval
  • Supplier Risk Management
  • Supplier Communications
  • Supplier Performance
  • Supplier Improvement
  • Supplier Certification, Partnerships, and Alliances
  • Supplier Logistics and Material Acceptance

Module 19: Training and Development

  • Training Plans
  • Training Needs Analysis
  • Training Materials/Curriculum Development and Delivery
  • Training Effectiveness and Evaluation

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Who should attend this Certified Manager of Quality Training Course?

The Certified Manager of Quality Course in New York is a specifically tailored course for professionals seeking to enhance their expertise in quality management across various industries. The course can benefit a wide range of professionals, including:

  • Quality Managers
  • Quality Engineers
  • Quality Assurance Professionals
  • Operations Managers
  • Supply Chain Managers
  • Business Leaders

Prerequisites of the Certified Manager of Quality Training Course

There are no formal prerequisites for the Certified Manager of Quality Course. However, some basic knowledge of quality management can be beneficial for the delegates.

Certified Manager of Quality Training Course Overview

Certified Managers of Quality are instrumental in driving process-improvement initiatives within organizations, whether on a regional or global scale. They play a crucial role in enhancing customer and supplier relationships, strategic planning, and risk analysis, contributing to overall organizational improvement. This makes Quality Training in New York extremely important in the industry.

Proficiency in quality management is essential for professionals across various industries, including Quality Managers, Project Managers, and those responsible for strategic planning. Individuals aiming for leadership roles and desiring to lead process-improvement efforts should also prioritize mastering this subject through this Quality Training in New York.

The Knowledge Academy's 2-day Certified Manager of Quality Training in New York equips delegates with a wealth of knowledge and skills, including organizational structures, team management, strategic plan deployment, quality management tools, and supplier selection. They will gain insights into project management, communication techniques, statistical analysis, and measurement systems analysis.

Course Objectives

  • To understand the role of a Certified Manager of Quality in process improvement
  • To learn organizational structures and management practices
  • To develop leadership and interpersonal skills
  • To gain knowledge of project management and quality tools
  • To master problem-solving techniques and statistical analysis
  • To become proficient in customer relationship management and supply chain management

Upon completing this course, delegates in New York will be well-prepared to assume the role of a Certified Manager of Quality in their organizations. They will have the knowledge and skills to lead process-improvement initiatives, drive organizational excellence, and contribute to strategic planning and quality management. This training opens doors to higher-ranking positions and greater career prospects in quality management.

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What’s included in this Certified Manager of Quality Training Course?

  • Certified Manager of Quality (CQM) Examination
  • World-Class Training Sessions from Experienced Instructors
  • Certified Manager of Quality (CQM) Certificate
  • Digital Delegate Pack

Certified Manager of Quality Exam Information 

To achieve the Certified Manager of Quality Training, candidates will need to sit for an examination. The exam format is as follows: 

  • Question Type: Multiple Choice 
  • Total Questions: 30 
  • Total Marks: 30 Marks 
  • Pass Mark: 50%, or 15/30 Marks 
  • Duration: 40 Minutes 

Why choose us

Our New York venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

New York City is the biggest city in the United States. It is the most populous urban agglomerations in the world. New York is often described as the cultural and financial capital of the world. Education in the USA is provided by both public and private schools, and is mandatory until the age of 16.  Pupils conducting their schooling within the USA start off at preschool, followed by elementary school, then middle school, before finishing at high school.  At age 18, US citizens are able to engage in higher education.  Higher education in the USA normally comes in the form of a college, undergraduate school, or a community college – that latter of which doesn’t normally cost anything to attend.  Candidates participating in a course at a college will gain credits towards a bachelor’s degree, whilst candidates participating a course at a community college will be earning credits in order to achieve an associate’s degree. The public school system is run by the New York City Public School board. It is the biggest school system in the United States. They serve approximately 1.1 million pupils in 1,700 schools. There are nine special schools for those who are academically or artistically gifted. There are approximately 900 additional privately-run secular and religious schools in the city. There are roughly 600,000 students in New York that are enrolled in one of the 120 higher education institutions. There are a number of notable universities in the City of New York. These include: Columbia University, New York University and the New York Institute of Technology. Columbia is the highest ranked New York University in the world rankings, coming in at number 22. It is a private Ivy League research university that has twenty school including Columbia College, the School of Engineering and Applied Science, and the School of General Studies. New York is also home to a number of specialist art schools such as the world renowned Juilliard School that specialises in the performing arts. At The Knowledge Academy we offer over 50,000 classroom based training courses in the United States, including popular locations such as New York.

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Address

NYC Seminar and Conference Center
71 West 23rd Street
Suite 515
New York
NY 10010

T: +1 7204454674

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Management Training | Certified Manager Of Quality Training in New York. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Management Training | Certified Manager Of Quality Training in New York, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Management Training | Certified Manager Of Quality Training in New York FAQs

A Certified Manager of Quality (CMQ) is a professional responsible for leading and championing process improvement initiatives in organisations. They ensure that products, services, and processes meet or exceed customer expectations and regulatory requirements. This certification recognises expertise in managing quality initiatives, fostering leadership, and driving operational efficiency.
This training is vital because it equips professionals with the skill set to implement effective quality management systems, reduce defects, and improve overall business performance. It enhances leadership capabilities in quality assurance and helps ensure that organisations maintain high standards, comply with regulations, and meet market expectations.
There are no formal prerequisites for the Certified Manager of Quality Training. However, some basic knowledge of quality management can be beneficial for the delegates.
This course is designed for Quality Managers, Operations Managers, Process Improvement Professionals, Engineers, and those in leadership roles looking to deepen their understanding of quality systems and management techniques. It is also suitable for professionals aspiring to become certified quality managers.
Attending this course will provide you with the skills and strategies to lead quality initiatives and ensure your organisation's success. You’ll learn how to improve processes, reduce costs, and enhance customer satisfaction. The training also prepares you to obtain a globally recognised certification that can significantly boost your career.
You will gain in-depth knowledge of quality management principles, strategic planning, leadership skills, risk management, process improvement tools, and data-driven decision-making. The course also covers essential topics such as compliance, auditing, and managing teams for continuous improvement.
The training enhances your leadership and management skills, prepares you for high-level quality assurance roles, and provides you with a globally recognised certification. Additionally, it helps improve your ability to manage processes, boost productivity, and drive organisational excellence.
Yes, we offer 24/7 support to ensure that participants can access assistance at any time. Whether it's technical support or help with course materials, our support team is available to help you throughout your training.
This course comes with a 2-day training session from experienced trainers, a digital delegate pack, and a certificate upon completion of the course.
The duration of the Certified Manager of Quality Certification Training Course spans across 2 days.
After completing this course, you can pursue roles such as Quality Manager, Process Improvement Manager, Quality Assurance Director, or Operations Manager. This certification opens doors to senior management roles in sectors such as manufacturing, healthcare, pharmaceuticals, IT, and more.
Yes, self-paced options are available, allowing learners to complete the training at their own convenience. This is ideal for professionals who prefer flexibility in managing their study schedule around work and personal commitments.
Yes, corporate training solutions are available for organisations seeking to upskill their teams in quality management. Customised training programs can be tailored to address specific business needs and quality goals.
If you are experiencing access issues, you can reach out to The Knowledge Academy’s customer support or technical assistance team. They will guide you through resolving access-related issues.
The course is designed to cater to various professional levels, from individuals new to quality management to experienced managers. Beginners may find some aspects challenging, but the course is structured to progressively build knowledge and skills.
Yes, upon successfully completing the course, you will receive the Certified Manager of Quality certification. This credential is recognised globally and demonstrates your expertise in quality management practices.
The Knowledge Academy in New York stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this course.
The training fees for Certified Manager of Quality Trainingin New York starts from $2295
The Knowledge Academy is the Leading global training provider for Certified Manager of Quality Training.
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Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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