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Course information
Conflict Management Training Course Outline
Module 1: Introduction to Conflict Management
- Conflicts
- Conflict Management in the Organization
- Importance of Conflict Management
Module 2: Concept of Conflicts
- Transition of Conflict Management
- Traditional View
- Human Relation View
- Inter-Actionist View
- Forms of Conflict in Organization
- On the Basis of Direction
- On the Basis of Levels
Module 3: Causes of Conflicts
- Personality Clashes
- Unrealistic Needs and Expectations
- Business Values
- Unresolved Workplace Issue
- Increase in Workload
Module 4: Techniques
- Forcing
- Win-Win (Collaboration)
- Compromising
- Withdrawing
- Smoothing
Module 5: Types of Conflict Management
- Intrapersonal Conflict
- Interpersonal Conflict
- Interdepartmental Conflict
Module 6: Conflict Resolution
- Stages of Conflict
- Role of Third Party in Resolving Conflicts
Module 7: Framework of Organizational Conflict Management
- Triangle of Truth
- Receiving Feedback
- Seek Feedback on an Ongoing Basis
- Listen Carefully
- Thank the Giver of the Feedback
- Reflect
- Look Forward
Module 8: How to Prevent Future Conflict?
- Ways to Prevent Future Conflicts
Who should attend this Conflict Management Training Course?
The Conflict Management Course in Albany, NY is intended for individuals who wish to enhance their ability to effectively manage and navigate conflicts in the workplace and other contexts. This course can benefit a wide range of professionals, including:
- Managers
- Supervisors
- Human Resources (HR) Professionals
- Team Leaders
- Project Managers
- Healthcare and Social Services Professionals
- Business Professionals
Prerequisites of the Conflict Management Training Course
There are no formal prerequisites for this Conflict Management Course.
Conflict Management Course Overview
The Conflict Management Course in Albany, NY addresses the critical need for effective conflict resolution in today's workplace. Conflicts, arising from differing opinions and personal preferences, can be disruptive and challenging to handle. In the modern business environment, where collaboration and teamwork are crucial, the ability to recognize and resolve conflicts is highly relevant. This training develops the skills necessary to navigate and manage conflicts.
Mastering Conflict Management is important for professionals across all sectors, especially Team Leaders, Managers, HRs, etc. Conflict can disrupt productivity, damage relationships, and hinder organizational success. Understanding the principles of conflict resolution with this training in Albany, NY empowers individuals to maintain a harmonious work environment and build stronger professional relationships, making it a vital skill for career growth and leadership roles.
The 1-day Conflict Management Training in Albany, NY provided by the Knowledge Academy offers delegates a comprehensive understanding of conflict resolution within an organizational context. Delegates will learn various Conflict Management techniques, how to handle different types of conflicts, and the role of third parties in conflict resolution.
Course Objectives
- To equip delegates with the knowledge and skills necessary to handle conflicts effectively
- To provide an understanding of various Conflict Management techniques
- To teach participants how to maintain positive relationships with colleagues and team members
- To address the emotional aspects of conflicts and offer strategies for managing them
- To explore the different phases of conflict and the conflicting resolution model
- To enable delegates to proactively manage and overcome conflicts within the organization
Upon completion of this course in Albany, NY, delegates will benefit from improved conflict resolution skills, allowing them to foster a more harmonious and productive work environment. They will be better equipped to manage conflicts, maintain positive professional relationships, and contribute to the overall success of their organization.
What’s included in this Conflict Management Training Course?
- World-Class Training Sessions from Experienced Instructors
- Conflict Management Certificate
- Digital Delegate Pack
Why choose us
Our Albany, NY venue
Includes..
Air conditioned
To keep you comfortable during your course we offer a fully air conditioned environment.
Full IT support
IT support is on hand to sort out any unforseen issues that may arise.
Video equipment
This location has full video conferencing equipment.
Ways to take this course
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Conflict Management | Management Training in Albany, NY. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Unlock your potential with The Knowledge Academy's Conflict Management | Management Training in Albany, NY, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.
Tailored learning experience
Leverage benefits offered from a certification that fits your unique business or project needs
Maximise your training budget
Cut unnecessary costs and focus your entire budget on what really matters, the training.
Team building opportunity
Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings
Monitor employees progress
The course know-how will help you track and evaluate your employees' progression and performance with relative ease
What our customers are saying
Engaging and took time to deep dive into specific areas that we bought up. Would have loved a affternoon breakout session
Scott Corthorne
Really liked the trainer, methodologies, how the training was conducted, ...
Claudia Mueller
Absolutely loved this training!! It was so engaging all day and Steve was an amazing presenter and his knowledge was truly outstanding!!! I took out many key points that I will introduce into my role.
Renee Wilson
Engaging and took time to deep dive into specific areas that we bought up. Would have loved a affternoon breakout session
Scott Corthorne
Really liked the trainer, methodologies, how the training was conducted, ...
Claudia Mueller
Absolutely loved this training!! It was so engaging all day and Steve was an amazing presenter and his knowledge was truly outstanding!!! I took out many key points that I will introduce into my role.
Renee Wilson
Engaging and took time to deep dive into specific areas that we bought up. Would have loved a affternoon breakout session
Scott Corthorne
Conflict Management | Management Training in Albany, NY FAQs
Conflict Management involves strategies and techniques for resolving disagreements and disputes in a constructive manner. It aims to address conflicts effectively, fostering collaboration and maintaining relationships.
Conflict Management Training in the workplace is crucial for fostering effective communication, reducing tensions, and improving productivity. According to The Knowledge Academy, it equips employees with skills to resolve disputes constructively, fostering a harmonious and efficient work environment.
Conflict Resolution focuses on resolving underlying issues causing conflict, aiming for a long-term solution. Conflict Management involves mitigating conflict's negative impacts without necessarily addressing root causes. Both are essential in fostering productive work environments.
In this training course, delegates will have 1-day intensive training with our experienced instructors, a digital delegate pack consisting of important notes related to this course, and a certificate after course completion.
Obtaining a Conflict Management Certification enhances communication skills, promotes teamwork, and fosters a positive work environment. It equips individuals with strategies to resolve disputes effectively, improving productivity and reducing workplace tension.
Conflict Management Training teaches skills such as active listening, communication, negotiation, and problem-solving to effectively handle disputes. It aims to enhance conflict resolution abilities in diverse contexts.
A Conflict Management Course enhances teamwork by teaching effective communication, negotiation, and problem-solving skills. By resolving conflicts constructively, teams can collaborate more efficiently, fostering a positive and productive working environment.
Yes, Conflict Management training programs often offer certifications. The Knowledge Academy, for instance, provides certifications like Conflict Resolution Certification and Certified Mediation Practitioner. These credentials validate expertise in resolving conflicts effectively.
In the Conflict Management Training Course by The Knowledge Academy, you'll learn effective communication techniques, negotiation strategies, and mediation skills. Discover methods for de-escalating conflicts and fostering positive resolutions in diverse environments.
This Conflict Management Training Course is ideal for professionals across all industries who wish to enhance their conflict resolution skills. Whether in leadership roles or team members, individuals seeking effective conflict resolution strategies can benefit from this course.
There are no formal prerequisites for this Conflict Management Training Course.
Yes, we provide corporate training for this course, tailored to fit your organization's requirements.
Conflict Management Training addresses power dynamics by teaching participants to recognize power imbalances, promote inclusive communication, and employ negotiation techniques that ensure fairness and equity, fostering constructive resolution and sustainable relationships.
The Knowledge Academy provides flexible self-paced training for this course. Self-paced training is beneficial for individuals who have an independent learning style and wish to study at their own pace and convenience.
The Conflict Management Courses are designed to accommodate various skill levels, ranging from beginner to advanced. They provide comprehensive training and practical strategies suitable for individuals at any stage of their career or personal development journey.
This course is a 1-day training course during which delegates participate in intensive learning sessions that cover various course topics.
Yes. The Knowledge Academy offers 24/7 support for delegates before, during, and after this course. Our customer support team is available to assist and promptly resolve any issues you may encounter.
The training fees for Conflict Management Trainingin Albany, NY starts from $1295
The Knowledge Academy is the Leading global training provider for Conflict Management Training.
Please see our Management Courses courses available in Albany, NY
Why choose us
Best price in the industry
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Many delivery methods
Flexible delivery methods are available depending on your learning style.
High quality resources
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
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