Microsoft 365 Certified Collaboration Communications Systems Engineer MS721 Training in Charleston

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Microsoft 365 Certified Collaboration Communications Systems Engineer MS721 Training

Charleston

Explore Microsoft Teams as a versatile tool for enhancing collaboration.
Acquire skills in hands-on practice with real-world scenarios and solutions.
Become familiar with general IT administration and cloud technologies.

Dates & Prices Dates & Prices

Course information

Microsoft 365 Certified Collaboration Communications Systems Engineer MS721 Training Course Outline

Module 1: Plan and Design Teams Collaboration Communications Systems

Introduction to Teams Meetings and Calling

Overview of Teams Meetings and Events
Overview of Teams Phone
Overview of Auto Attendants and Call Queues
Overview of Teams Clients
Overview of Microsoft Teams Rooms and Phones
Overview of Microsoft 365 Copilot in Teams Calling, Meetings, and Devices

Plan for Teams Phone

Plan to Deploy Teams Phone
Plan for Teams Phone PSTN Connectivity
Determine License Requirements
Plan for Teams Phone Devices
Plan and Design Teams Phone Features
Plan for Voicemail

Plan for Microsoft Teams Rooms and Surface Hub

Determine License Requirements for Microsoft Teams Rooms and shared Devices
Understand differences between Microsoft Teams Rooms on Android and Windows
Understand Microsoft Teams Rooms on Surface Hub 2S
Understand and Plan Teams Room Accessories, Components, and Peripherals
Integrate Teams with Third-Party or Existing Conferencing Solutions
Understand Teams Rooms Management Options

Plan and Optimise Network Performance for Teams Media

Understand Teams Network Requirements
Evaluate Network Specifications
Design Network for Media Optimisation
Design and Validate VPN Split Tunneling
Configure Media Bit Rate for Teams
Design and Implement QoS

Configure and Deploy Teams Phone

Configure Emergency Calling for Teams Calling Plans
Manage and Configure Microsoft PSTN Numbers
Configure Operator Connect and Teams Phone Mobile
Configure Teams Phone Policies
Create and Manage Teams Policies

Configure and Deploy Teams Phone with Direct Routing

Design Direct Routing Call Flows
Implement SIP Trunking with Direct Routing
Configure Emergency Calling for Direct Routing
Extend Teams Direct Routing Infrastructure
Deploy and Maintain a Survivable Branch Appliance

Extend Teams Phone with Additional Services

Understand how Teams Interacts with Additional Services
Configure Compliance Recording in Teams
Configure and Integrate a Certified Contact Center in Teams
Design and Deploy Voice Bots in Teams

Module 2: Manage Teams Collaboration Communications Systems

Manage Meetings and Events Experiences

Explore Meetings and Events in Microsoft Teams
Configure Meeting Settings
Create and Manage Meeting Policies
Configure Audio Conferencing
Create and Manage Meeting Templates and Template Policies
Create and Manage Meetings Customisation Policies
Explore Webinars and Town Halls with Teams Premium
Create and Manage Events Policies
Explore Immersive Spaces in Teams

Guided Project - Create and Assign Teams Policies to Meet Business Requirements in Microsoft Teams

Prepare
Exercise - Create a Security Group
Exercise - Create and Assign a Messaging Policy in Teams Admin Center
Exercise - Create a Meeting Policy and Assign with PowerShell

Configure and Manage Voice Users

Enable Users for Teams Phone
Enable Users for Direct Routing with Teams Phone
Enable Additional calling Features for Teams Phone
Enable Users for Teams Phone Mobile

Configure Auto Attendants and Call Queues

Design Call Flows for Auto Attendants and Call Queues
Configure Auto Attendants and Call Queues
Deploy a Channel-Based Call Queue
Configure Resource Accounts
Configure Microsoft 365 Groups for Voicemail
Interpret Call Queue Conference Modes
Interpret Call Queue Routing Methods
Configure Holidays for Auto Attendants and Call Queues
Configure Custom Music on hold

Configure, Deploy, and Manage Teams Devices

Manage Microsoft Teams Phones
Manage Microsoft Teams Room Systems
Microsoft Teams Rooms Management Options
Manage Surface Hub 2S Devices
Configure Microsoft Teams SIP Gateway
Manage Microsoft Teams Displays
Remote Provisioning and Sign in for Teams Phones
Update Microsoft Teams Devices Remotely
Manage Microsoft Teams Device Tags

Guided Project - Prepare Meeting Room Experiences

Prepare
Exercise - Create Dynamic Security Group
Exercise - Configure Security Settings
Exercise - Create Room Resource Accounts
Exercise - Configure Mailbox Properties

Monitor and Troubleshoot Teams Collaboration Communications Systems

Diagnose and Troubleshoot Phone Number Assignment
Diagnose and Troubleshoot Teams Client Issues
Diagnose and Troubleshoot Call Failure and Call Quality Issues
Report on and Troubleshoot Teams Calls with Call Quality Dashboard
Diagnose and Troubleshoot Direct Routing Issues
Troubleshoot and Monitor Teams Devices
Troubleshoot Teams Meetings and Calling
Troubleshoot Teams Rooms Devices

Who Should Attend this Microsoft 365 Certified Collaboration Communications Systems Engineer MS721 Training?

This course is targeted at IT professionals, systems engineers, and technical team leaders responsible for the deployment and management of communication systems in organisations. It is also suitable for:

Systems Administrators
Network Engineers
IT Infrastructure Managers
Unified Communications Managers
IT Support Specialists

Prerequisites for Microsoft 365 Certified Collaboration Communications Systems Engineer MS721 Training

There are no formal prerequisites for attending this Microsoft 365 Certified Collaboration Communications Systems Engineer MS721 Training. However, having a foundational understanding of Microsoft 365 services would be beneficial for the delegates.

Microsoft 365 Certified Collaboration Communications Systems Engineer MS721 Training Course Overview

The Microsoft 365 Certified Collaboration Communications Systems Engineer MS721 Training is a 4-day intensive course designed to provide an in-depth understanding of Microsoft Teams Meetings, Calling, and Devices. This course equips IT professionals and system engineers with the skills needed to design, deploy, and manage an effective collaboration and communication system within their organisations using Microsoft Teams.

Delegates will delve into the architecture of Microsoft Teams, exploring its capabilities in creating a unified communication platform. The training covers practical aspects such as planning, designing, deploying, and managing Microsoft Teams’ environments, with a focus on maximising productivity and enhancing collaboration across teams.

Course Objectives:

Design comprehensive Microsoft Teams architecture including meetings, calling, and devices
Deploy and configure Teams to meet specific organisational communication needs
Manage and optimise Teams settings and policies for enhanced user experience
Ensure compliance and security within the Teams environment
Troubleshoot common issues in Teams collaboration and communication systems
Leverage Microsoft 365 Copilot for effective Teams management

By the end of this training, participants will be capable of implementing advanced configurations of Microsoft Teams, managing various components efficiently, and ensuring a secure and compliant environment for users to collaborate effectively.

What’s included in this Microsoft 365 Certified Collaboration Communications Systems Engineer MS721 Training Course?

World-Class Training Sessions from Experienced Instructors
Microsoft 365 Certified Collaboration Communications Systems Engineer MS721 Training Certificate
Digital Delegate Pack

Why choose us

Our Charleston venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Charleston is a city in South Carolina, USA. It is the second largest city and the oldest in South Carolina with a population of around 120,000 people. It has been awarded with the title ‘America’s Most Friendly City’ by a number of travel magazines. The majority of public schools in Charleston are served by the Charleston County School District. There are a number of independent schools including Ashley Hall, Addlestone Hebrew Academy and Mason Preparatory School. The Roman Catholic Diocese of Charleston Office of Education operates most of the parochial schools in the city. For higher education in Charleston there is the College of Charleston, The Citadel, The Military College of South Carolina, and the Medical University of South Carolina. Private universities include Charleston School of Law, Roper Hospital School of Practical Nursing, The American College of the Building Arts and The Art Institute of Charleston. The College of Charleston is the oldest college in South Carolina and serves around 10,000 students a year. The unemployment rate in Charleston is at 4.7%. This has improved greatly since last year’s rate of 5.5%.

Address

Faber Center
4000 S. Faber Place Drive
Suite 300
Charleston
South Carolina
29405

T: +1 7204454674

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Microsoft 365 Certified Collaboration Communications Systems Engineer MS721 Training in Charleston. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Learn more in our FAQs

Unlock your potential with The Knowledge Academy's Microsoft 365 Certified Collaboration Communications Systems Engineer MS721 Training in Charleston, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Learn more in our FAQs

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

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What our customers are saying

Microsoft 365 Certified Collaboration Communications Systems Engineer MS721 Training in Charleston FAQs

What time shall I arrive at the venue?

Please arrive at the venue at 8:45am.

What are the pre-requisites?

Who should attend this course?

Do you offer support for the course?

We are able to provide support via phone & email prior to attending, during and after the course.

What is included in the course?

Delegate pack consisting of course notes and exercises, Manual, Experienced Instructor, and Refreshments

What is the duration of this course?

This course is [ ] day(s)

How long until I receive the course confirmation details?

Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts

What is the cost/training fees for Microsoft 365 Certified Collaboration Communications Systems Engineer MS721 Training in Charleston?

The training fees for Microsoft 365 Certified Collaboration Communications Systems Engineer MS721 Trainingin Charleston starts from $6995

Which is the best training institute/provider of Microsoft 365 Certified Collaboration Communications Systems Engineer MS721 Training in Charleston?

The Knowledge Academy is the Leading global training provider for Microsoft 365 Certified Collaboration Communications Systems Engineer MS721 Training.

What are the best Microsoft 365 Training courses in Charleston?

Please see our Microsoft 365 Training courses available in Charleston

Why choose us

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Trusted & Approved

The Knowledge Academy are a Microsoft Silver Partner and are therefore fully accredited.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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