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Course information
Dealing with Difficult People Course Outline
Module 1: Introduction to Dealing with Difficult People
- What is Conflict?
- Types of Conflict Events
- What are Difficult People?
- Types of Difficult People
- Methods of Dealing with Conflict
Module 2: Skills Needed in Conflict Resolution
- How to Implement Conflict Resolution Methods
- Behaviors Needed for Conflict Resolution
- Conflict Resolution Approaches – Win/Win Vs Compromise
- Responses to Conflict
- Converting Conflict Into Opportunity
Module 3: Assertive Behavior with Difficult People
- Assertive Behavior
- Non-assertive Behavior
- Aggressive Behavior
- Benefits of Being Assertive
- Working Towards Solving the Problem, not Attacking the Person
- Assertive in Different Types of Conflict Situations
- Why Conflict Arises?
Module 4: Effective Communication Techniques
- Non-verbal Communication
- Listening is Key
- Tips for Approaching and Communicating with Difficult People
Who should attend this Dealing with Difficult People Course?
This Dealing with Difficult People Certification Course in Albany, NY is particularly well-suited for professionals who regularly engage in interpersonal interactions and have responsibilities that involve interacting with various individuals. The following are the job roles of professionals who can gain valuable insights from participating in this course:
- Project Managers
- Supervisors
- Team Leaders
- Sales Representatives
- Customer Service Executives
- Human Resources (HR) Professionals
- Senior Managers
Prerequisites of the Dealing with Difficult People Course
There are no formal prerequisites for this Dealing with Difficult People Certification Course.
Dealing with Difficult People Course Overview
Dealing with Difficult People is an unavoidable aspect of both personal and professional life. This course in Albany, NY focuses on equipping individuals with the skills to manage challenging interactions effectively. Understanding and implementing these strategies is crucial for maintaining positive relationships and a harmonious work environment.
Professionals in customer service, management, human resources, and sales often encounter difficult individuals. Mastering the art of dealing with such people is essential for these professionals in Albany, NY, to maintain productivity, resolve conflicts, and foster a positive workplace atmosphere.
The Knowledge Academy's 1-day course on Dealing with Difficult People in Albany, NY offers practical insights and techniques for handling challenging interactions. The training focuses on communication skills, empathy, and conflict resolution strategies, enabling delegates to navigate difficult conversations with confidence and professionalism.
Course Objectives
- To understand the dynamics of difficult interactions
- To develop communication strategies for challenging situations
- To learn techniques for maintaining composure under pressure
- To enhance conflict resolution and negotiation skills
- To build empathy and understanding in dealing with varied personalities
- To practice problem-solving in scenarios involving difficult individuals
After completing one of these Personal Development Courses, delegates in Albany, NY will be equipped with effective strategies for managing difficult interactions. They will gain confidence in their ability to handle challenging situations, leading to improved relationships and a more harmonious working environment.
What’s included in this Dealing with Difficult People Course?
- World-Class Training Sessions from Experienced Instructors
- Dealing With Difficult People Certificate
- Digital Delegate Pack
Why choose us
Our Albany, NY venue
Includes..
Air conditioned
To keep you comfortable during your course we offer a fully air conditioned environment.
Full IT support
IT support is on hand to sort out any unforseen issues that may arise.
Video equipment
This location has full video conferencing equipment.
Ways to take this course
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Personal Development Training | Dealing With Difficult People Training in Albany, NY. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Unlock your potential with The Knowledge Academy's Personal Development Training | Dealing With Difficult People Training in Albany, NY, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.
Tailored learning experience
Leverage benefits offered from a certification that fits your unique business or project needs
Maximise your training budget
Cut unnecessary costs and focus your entire budget on what really matters, the training.
Team building opportunity
Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings
Monitor employees progress
The course know-how will help you track and evaluate your employees' progression and performance with relative ease
What our customers are saying
Sofia is a calm, competent, experienced and well spoken trainer who is clear in her ways of teaching. She is patient, listens well and guides the course in a comfortable way allowing time for people to talk about their situations when needed. I would certainly recommend her for another training.
Penton AL, Louisa
very professional
Francisco Contreras
very good suggestions
Ramiro Sanchez
Personal Development Training | Dealing With Difficult People Training in Albany, NY FAQs
The primary focus of this Dealing with Difficult People Course is to teach delegates the skills to effectively deal with difficult people they encounter in everyday life and work. It also helps cultivate healthy relationships, manage and turn conflicts into opportunities.
Taking this course on Dealing with Difficult People can provide delegates with valuable skills and strategies to effectively manage challenging situations and individuals by better understanding cause of difficult behavior and preventing conflict escalations.
There are no formal prerequisites for this Dealing with Difficult People Course.
Delegates can expect to learn various tricks and techniques for dealing with difficult people they encounter in everyday life and work as well as a brief understanding of difficult behavior and conflict resolution techniques.
This course comes with valuable training sessions led by experienced instructors, a digital delegate pack, and a certificate upon completion.
There are several career benefits after completing this course, delegates can look forward to jobs as Human Resource Specialist, Customer Support, Management Consultant, etc.
The duration of this course is 1 day.
Yes. Upon completing this course, you will receive a certificate.
The Knowledge Academy in Albany, NY is at the forefront of providing world-class training sessions and globally acknowledged certifications which can improve your career prospects. We are leading training providers who can cater to all your course requests and guide you to success on your professional journey.
The training fees for Dealing with Difficult Peoplein Albany, NY starts from $1295
The Knowledge Academy is the Leading global training provider for Dealing with Difficult People.
Please see our Personal Development Courses courses available in Albany, NY
Why choose us
Best price in the industry
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Many delivery methods
Flexible delivery methods are available depending on your learning style.
High quality resources
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
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Save upto 40%Included courses:
Introduction to Public Relations$1295
Emotional Intelligence Training$1295
Dealing with Difficult People$1295
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