Course information

Dealing with Difficult People Course Outline

Module 1: Introduction to Dealing with Difficult People

  • What is Conflict?
  • Types of Conflict Events
  • What are Difficult People?
  • Types of Difficult People
  • Methods of Dealing with Conflict

Module 2: Skills Needed in Conflict Resolution

  • How to Implement Conflict Resolution Methods
  • Behaviors Needed for Conflict Resolution
  • Conflict Resolution Approaches – Win/Win Vs Compromise
  • Responses to Conflict
  • Converting Conflict Into Opportunity

Module 3: Assertive Behavior with Difficult People

  • Assertive Behavior
  • Non-assertive Behavior
  • Aggressive Behavior
  • Benefits of Being Assertive
  • Working Towards Solving the Problem, not Attacking the Person
  • Assertive in Different Types of Conflict Situations
  • Why Conflict Arises?

Module 4: Effective Communication Techniques

  • Non-verbal Communication
  • Listening is Key
  • Tips for Approaching and Communicating with Difficult People

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Who should attend this Dealing with Difficult People Course?

This Dealing with Difficult People Certification Course in New York is particularly well-suited for professionals who regularly engage in interpersonal interactions and have responsibilities that involve interacting with various individuals. The following are the job roles of professionals who can gain valuable insights from participating in this course:

  • Project Managers
  • Supervisors
  • Team Leaders
  • Sales Representatives
  • Customer Service Executives
  • Human Resources (HR) Professionals
  • Senior Managers

Prerequisites of the Dealing with Difficult People Course

There are no formal prerequisites for this Dealing with Difficult People Certification Course.

Dealing with Difficult People Course Overview

Dealing with Difficult People is an unavoidable aspect of both personal and professional life. This course in New York focuses on equipping individuals with the skills to manage challenging interactions effectively. Understanding and implementing these strategies is crucial for maintaining positive relationships and a harmonious work environment.

Professionals in customer service, management, human resources, and sales often encounter difficult individuals. Mastering the art of dealing with such people is essential for these professionals in New York, to maintain productivity, resolve conflicts, and foster a positive workplace atmosphere.

The Knowledge Academy's 1-day course on Dealing with Difficult People in New York offers practical insights and techniques for handling challenging interactions. The training focuses on communication skills, empathy, and conflict resolution strategies, enabling delegates to navigate difficult conversations with confidence and professionalism.

Course Objectives

  • To understand the dynamics of difficult interactions
  • To develop communication strategies for challenging situations
  • To learn techniques for maintaining composure under pressure
  • To enhance conflict resolution and negotiation skills
  • To build empathy and understanding in dealing with varied personalities
  • To practice problem-solving in scenarios involving difficult individuals

After completing one of these Personal Development Courses, delegates in New York will be equipped with effective strategies for managing difficult interactions. They will gain confidence in their ability to handle challenging situations, leading to improved relationships and a more harmonious working environment.

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What’s included in this Dealing with Difficult People Course?

  • World-Class Training Sessions from Experienced Instructors
  • Dealing With Difficult People Certificate
  • Digital Delegate Pack

Why choose us

Our New York venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

New York City is the biggest city in the United States. It is the most populous urban agglomerations in the world. New York is often described as the cultural and financial capital of the world. Education in the USA is provided by both public and private schools, and is mandatory until the age of 16.  Pupils conducting their schooling within the USA start off at preschool, followed by elementary school, then middle school, before finishing at high school.  At age 18, US citizens are able to engage in higher education.  Higher education in the USA normally comes in the form of a college, undergraduate school, or a community college – that latter of which doesn’t normally cost anything to attend.  Candidates participating in a course at a college will gain credits towards a bachelor’s degree, whilst candidates participating a course at a community college will be earning credits in order to achieve an associate’s degree. The public school system is run by the New York City Public School board. It is the biggest school system in the United States. They serve approximately 1.1 million pupils in 1,700 schools. There are nine special schools for those who are academically or artistically gifted. There are approximately 900 additional privately-run secular and religious schools in the city. There are roughly 600,000 students in New York that are enrolled in one of the 120 higher education institutions. There are a number of notable universities in the City of New York. These include: Columbia University, New York University and the New York Institute of Technology. Columbia is the highest ranked New York University in the world rankings, coming in at number 22. It is a private Ivy League research university that has twenty school including Columbia College, the School of Engineering and Applied Science, and the School of General Studies. New York is also home to a number of specialist art schools such as the world renowned Juilliard School that specialises in the performing arts. At The Knowledge Academy we offer over 50,000 classroom based training courses in the United States, including popular locations such as New York.

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Address

NYC Seminar and Conference Center
71 West 23rd Street
Suite 515
New York
NY 10010

T: +1 7204454674

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Personal Development Training | Dealing With Difficult People Training in New York. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Personal Development Training | Dealing With Difficult People Training in New York, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

Personal Development Training | Dealing With Difficult People Training in New York FAQs

The primary focus of this Dealing with Difficult People Course is to teach delegates the skills to effectively deal with difficult people they encounter in everyday life and work. It also helps cultivate healthy relationships, manage and turn conflicts into opportunities.
Taking this course on Dealing with Difficult People can provide delegates with valuable skills and strategies to effectively manage challenging situations and individuals by better understanding cause of difficult behavior and preventing conflict escalations.
There are no formal prerequisites for this Dealing with Difficult People Course.
Delegates can expect to learn various tricks and techniques for dealing with difficult people they encounter in everyday life and work as well as a brief understanding of difficult behavior and conflict resolution techniques.
This course comes with valuable training sessions led by experienced instructors, a digital delegate pack, and a certificate upon completion.
There are several career benefits after completing this course, delegates can look forward to jobs as Human Resource Specialist, Customer Support, Management Consultant, etc.
The duration of this course is 1 day.
Yes. Upon completing this course, you will receive a certificate.
The Knowledge Academy in New York is at the forefront of providing world-class training sessions and globally acknowledged certifications which can improve your career prospects. We are leading training providers who can cater to all your course requests and guide you to success on your professional journey.
The training fees for Dealing with Difficult Peoplein New York starts from $1295
The Knowledge Academy is the Leading global training provider for Dealing with Difficult People.
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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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