Personal Development Training | Dealing With Difficult People Training in Pittsburgh

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Dealing with Difficult People

Pittsburgh

Learn how to deal with difficult people with this course Pittsburgh
Acquire effective communication skills with Dealing with Difficult People Training
Understand difficult behavior and conflict resolution techniques

Dates & Prices Dates & Prices

Course information

Dealing with Difficult People Course Outline

Module 1: Introduction to Dealing with Difficult People

What is Conflict?
Types of Conflict Events
What are Difficult People?
Types of Difficult People
Methods of Dealing with Conflict

Module 2: Skills Needed in Conflict Resolution

How to Implement Conflict Resolution Methods
Behaviors Needed for Conflict Resolution
Conflict Resolution Approaches – Win/Win Vs Compromise
Responses to Conflict
Converting Conflict Into Opportunity

Module 3: Assertive Behavior with Difficult People

Assertive Behavior
Non-assertive Behavior
Aggressive Behavior
Benefits of Being Assertive
Working Towards Solving the Problem, not Attacking the Person
Assertive in Different Types of Conflict Situations
Why Conflict Arises?

Module 4: Effective Communication Techniques

Non-verbal Communication
Listening is Key
Tips for Approaching and Communicating with Difficult People

Who should attend this Dealing with Difficult People Course?

This Dealing with Difficult People Certification Course in Pittsburgh is particularly well-suited for professionals who regularly engage in interpersonal interactions and have responsibilities that involve interacting with various individuals. The following are the job roles of professionals who can gain valuable insights from participating in this course:

Project Managers
Supervisors
Team Leaders
Sales Representatives
Customer Service Executives
Human Resources (HR) Professionals
Senior Managers

Prerequisites of the Dealing with Difficult People Course

There are no formal prerequisites for this Dealing with Difficult People Certification Course.

Dealing with Difficult People Course Overview

Dealing with Difficult People is an unavoidable aspect of both personal and professional life. This course in Pittsburgh focuses on equipping individuals with the skills to manage challenging interactions effectively. Understanding and implementing these strategies is crucial for maintaining positive relationships and a harmonious work environment.

Professionals in customer service, management, human resources, and sales often encounter difficult individuals. Mastering the art of dealing with such people is essential for these professionals in Pittsburgh, to maintain productivity, resolve conflicts, and foster a positive workplace atmosphere.

The Knowledge Academy's 1-day course on Dealing with Difficult People in Pittsburgh offers practical insights and techniques for handling challenging interactions. The training focuses on communication skills, empathy, and conflict resolution strategies, enabling delegates to navigate difficult conversations with confidence and professionalism.

Course Objectives

To understand the dynamics of difficult interactions
To develop communication strategies for challenging situations
To learn techniques for maintaining composure under pressure
To enhance conflict resolution and negotiation skills
To build empathy and understanding in dealing with varied personalities
To practice problem-solving in scenarios involving difficult individuals

After completing one of these Personal Development Courses, delegates in Pittsburgh will be equipped with effective strategies for managing difficult interactions. They will gain confidence in their ability to handle challenging situations, leading to improved relationships and a more harmonious working environment.

What’s included in this Dealing with Difficult People Course?

World-Class Training Sessions from Experienced Instructors
Dealing With Difficult People Certificate
Digital Delegate Pack

Why choose us

Our Pittsburgh venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Pittsburgh has around a population of 305,000 inhabitants living within the commonwealth’s second largest city. The city is located southeast of the Ohio River in the north east of the United States of America. Pittsburgh is characterized by the Appalachia border. The city is renowned for its number of bridges (446) and its steel-related businesses spanning over 300 of them. Pittsburgh has four main areas (North side, south side, east end and west end) surrounding the Golden triangle (downtown area) containing 90 neighbourhoods. The downtown area is the cultural district with art venues and theatres, sports and literature.Pittsburgh has several public schools including charter and magnet schools, City Charter High School, Pittsburgh Montessori School, Pittsburgh Gifted Center and Barack Obama Academy of International. The city also has many private schools including North Catholic High School, Bishop Canevin High School, Seton-La Salle Catholic High School and Central Catholic High School.Carnegie Mellon University is Pittsburgh main university with around, 15,000 students. It’s a private institution with 7 colleges and schools including, the College of Engineering, College of Fine Arts, Dietrich College of Humanities and Social Sciences. Carnegie was rated 24^th university in the world and the best technology school in the United States.The University of Pittsburgh has 17 schools and colleges with around 28,000 enrolled students. Pittsburgh University is located within the Oakland neighbourhood working as a commonwealth system of higher education. The university has 17 undergraduate and graduate schools. There are four undergraduate schools including the western Pennsylvania: Bradford, Greensburg, Johnstown and Titusville. The university has a developed Greek system of 39 fraternities and sororities including Delta Phi, Pi Kappa Pi, Delta Zeta and Kappa Delta. The university has several sports teams including the Pittsburgh panthers (Athletics team), Football team and Pittsburgh panther’s men’s basketball team.

Address

Penn Center East Monroeville
201 Penn Center Boulevard
Suite 400
Pittsburgh
Pennsylvania
15235

T: +1 7204454674

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Personal Development Training | Dealing With Difficult People Training in Pittsburgh. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Learn more in our FAQs

Unlock your potential with The Knowledge Academy's Personal Development Training | Dealing With Difficult People Training in Pittsburgh, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Learn more in our FAQs

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

Learn more in our FAQs

What our customers are saying

Sofia is a calm, competent, experienced and well spoken trainer who is clear in her ways of teaching. She is patient, listens well and guides the course in a comfortable way allowing time for people to talk about their situations when needed. I would certainly recommend her for another training.

Penton AL, Louisa

very professional

Francisco Contreras

very good suggestions

Ramiro Sanchez

Personal Development Training | Dealing With Difficult People Training in Pittsburgh FAQs

What is the primary focus of the Dealing with Difficult People Course?

The primary focus of this Dealing with Difficult People Course is to teach delegates the skills to effectively deal with difficult people they encounter in everyday life and work. It also helps cultivate healthy relationships, manage and turn conflicts into opportunities.

What is the benefit of taking this Dealing with Difficult People Training Course?

Taking this course on Dealing with Difficult People can provide delegates with valuable skills and strategies to effectively manage challenging situations and individuals by better understanding cause of difficult behavior and preventing conflict escalations.

What are the prerequisites for taking this Dealing with Difficult People Course?

There are no formal prerequisites for this Dealing with Difficult People Course.

What will I learn in the course?

Delegates can expect to learn various tricks and techniques for dealing with difficult people they encounter in everyday life and work as well as a brief understanding of difficult behavior and conflict resolution techniques.

What is included in this course?

This course comes with valuable training sessions led by experienced instructors, a digital delegate pack, and a certificate upon completion.

What can I do after completing this Dealing with Difficult People Course?

There are several career benefits after completing this course, delegates can look forward to jobs as Human Resource Specialist, Customer Support, Management Consultant, etc.

What is the duration of this course?

The duration of this course is 1 day.

Will I receive a certification upon completing this course?

Yes. Upon completing this course, you will receive a certificate.

Why choose The Knowledge Academy in Pittsburgh over others?

The Knowledge Academy in Pittsburgh is at the forefront of providing world-class training sessions and globally acknowledged certifications which can improve your career prospects. We are leading training providers who can cater to all your course requests and guide you to success on your professional journey.

What is the cost/training fees for Dealing with Difficult People in Pittsburgh?

The training fees for Dealing with Difficult Peoplein Pittsburgh starts from $1295

Which is the best training institute/provider of Dealing with Difficult People in Pittsburgh?

The Knowledge Academy is the Leading global training provider for Dealing with Difficult People.

What are the best Personal Development Courses courses in Pittsburgh?

Please see our Personal Development Courses courses available in Pittsburgh

Why choose us

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water