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Course information
E-mail Etiquette Training Course Outline
Module 1: Introduction to E-Mail
- What is E-Mail?
- Impact of E-Mail on Business
- Handheld Electronic Devices
- E-Mail Pitfalls and Potential
Module 2: Managing Mailbox
- E-Mail Management
- Receiving and Processing E-mail
- Auto-Reply Messages
- Using Folders and Filters
Module 3: Message Preparation
- CC and BCC
- SMART Subject Lines
- Greetings
- Message Ending
- Signatures
- Disclaimers and Confidentiality
- Attachments
Module 4: Writing E-Mails
- Traditional Vs Modern Business Writing
- What Goes Wrong in Written Communication?
- ABC of Modern Business Writing
- Benefits of ABC Approach
- Rules of Good Writing
Module 5: Planning and Structuring Messages
- Steps to Success in Planning Messages
- Structure Message Logically
- Using Lists and Bullets
Module 6: Creating Bonds and Developing Rapport
- Online Communication
- Use E-Mails to Build Relationships
- Creating Real Bond
- Keep It Brief
Module 7: Nurturing E-Mail Netiquette
- Punctuation
- Use Active Voice
- Electronic Emotions
- Abbreviations
Module 8: Practicing Safe E-Mail
- Scam Spam
- Spam Filters
- Flamers and Trolls
- Mail Bombing
- Chain Letters
- Hoaxes and Snooping
Module 9: Safety and Security
- E-Mail Safety and Security
- Controlled Access
- Encryption
- Digital Signature and Certificate
- Techniques to Protect Messages
- Computer Viruses
Who should attend this E-mail Etiquette Training Course?
The E-mail Etiquette Course in Albany, NY is tailored for individuals aiming to enhance their professional communication skills in the digital age. This course is crucial for professionals across industries who wish to master the art of effective and courteous email communication. The following professionals can greatly benefit from attending this course:
- Business Executives and Managers
- Customer Service Representatives
- Sales Representatives
- Administrative Assistants
- Marketing Managers
- Lead Generation Specialists
- Client Relations Managers
Prerequisites of the E-mail Etiquette Training Course
There are no formal prerequisites for this E-mail Etiquette Course.
E-mail Etiquette Training Course Overview
E-mail Etiquette is a fundamental aspect of professional communication in the digital age. Among the Personal Development Courses this course provides essential guidance on how to communicate effectively and professionally via e-mail. With most of the business correspondence in Albany, NY is conducted electronically, understanding E-mail Etiquette is crucial for maintaining professionalism and clarity in communications.
This training in Albany, NY is particularly beneficial for professionals across all sectors who use e-mail as a primary mode of communication. It is essential for Administrative Staff, Managers, Customer Service Representatives, and anyone who seeks to improve their written communication skills. Mastery of e-mail etiquette enhances the quality of interaction with colleagues, clients, and stakeholders.
The Knowledge Academy's 1-day E-mail Etiquette Training Course in Albany, NY offers practical tips and guidelines for crafting clear, concise, and professional e-mails. The training covers aspects such as tone, format, and appropriate language, equipping delegates with the skills needed to communicate effectively in the business world.
Course Objectives
- To understand the key principles of E-mail Etiquette
- To learn how to compose clear, concise, and professional e-mails
- To develop skills in structuring e-mails for maximum clarity and impact
- To understand the appropriate use of tone and language in e-mails
- To learn how to handle sensitive or confidential information via e-mail
- To practice effective e-mail communication strategies in various scenarios
Upon completing this course, delegates in Albany, NY will have enhanced their ability to communicate via e-mail effectively and professionally. They will leave with a clear understanding of how to use e-mail as a tool for efficient and respectful communication in a business context.
What’s included in this E-mail Etiquette Training Course?
- World-Class Training Sessions from Experienced Instructors
- E-mail Etiquette Certificate
- Digital Delegate Pack
Why choose us
Our Albany, NY venue
Includes..
Air conditioned
To keep you comfortable during your course we offer a fully air conditioned environment.
Full IT support
IT support is on hand to sort out any unforseen issues that may arise.
Video equipment
This location has full video conferencing equipment.
Ways to take this course
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led E-mail Etiquette Training in Albany, NY. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Unlock your potential with The Knowledge Academy's E-mail Etiquette Training in Albany, NY, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.
Tailored learning experience
Leverage benefits offered from a certification that fits your unique business or project needs
Maximise your training budget
Cut unnecessary costs and focus your entire budget on what really matters, the training.
Team building opportunity
Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings
Monitor employees progress
The course know-how will help you track and evaluate your employees' progression and performance with relative ease
What our customers are saying
E-mail Etiquette Training in Albany, NY FAQs
Email Etiquette Training involves learning proper email formats, tone, professionalism, and effective communication strategies to enhance workplace correspondence.
Taking this course improves written communication skills, professionalism in emails, and understanding of cultural sensitivities, leading to better workplace relationships and efficiency.
There are no formal prerequisites for this Email Etiquette Course.
The Email Etiquette Certification Course covers email structure, tone, appropriate language, timing, confidentiality, and the use of email technology effectively.
This Email Etiquette Training Course spans over a duration of 1 day.
Yes, upon completing this Email Etiquette Training Course, delegates will receive a certificate, recognizing their proficiency in professional email communication.
After completing this course, opportunities include enhanced professional image, better job prospects, and potential for advancement in administrative, customer service, and management roles.
The Knowledge Academy in Albany, NY stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking an E-mail Etiquette Course.
The training fees for E-mail Etiquette Trainingin Albany, NY starts from $1295
The Knowledge Academy is the Leading global training provider for E-mail Etiquette Training.
Please see our Personal Development Courses courses available in Albany, NY
Why choose us
Best price in the industry
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Many delivery methods
Flexible delivery methods are available depending on your learning style.
High quality resources
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
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