Course information

E-mail Etiquette Training Course Outline

Module 1: Introduction to E-Mail

  • What is E-Mail?
  • Impact of E-Mail on Business
  • Handheld Electronic Devices
  • E-Mail Pitfalls and Potential

Module 2: Managing Mailbox

  • E-Mail Management
  • Receiving and Processing E-mail
  • Auto-Reply Messages
  • Using Folders and Filters

Module 3: Message Preparation

  • CC and BCC
  • SMART Subject Lines
  • Greetings
  • Message Ending
  • Signatures
  • Disclaimers and Confidentiality
  • Attachments

Module 4: Writing E-Mails

  • Traditional Vs Modern Business Writing
  • What Goes Wrong in Written Communication?
  • ABC of Modern Business Writing
  • Benefits of ABC Approach
  • Rules of Good Writing

Module 5: Planning and Structuring Messages

  • Steps to Success in Planning Messages
  • Structure Message Logically
  • Using Lists and Bullets

Module 6: Creating Bonds and Developing Rapport

  • Online Communication
  • Use E-Mails to Build Relationships
  • Creating Real Bond
  • Keep It Brief

Module 7: Nurturing E-Mail Netiquette

  • Punctuation
  • Use Active Voice
  • Electronic Emotions
  • Abbreviations

Module 8: Practicing Safe E-Mail

  • Scam Spam
  • Spam Filters
  • Flamers and Trolls
  • Mail Bombing
  • Chain Letters
  • Hoaxes and Snooping

Module 9: Safety and Security

  • E-Mail Safety and Security
  • Controlled Access
  • Encryption
  • Digital Signature and Certificate
  • Techniques to Protect Messages
  • Computer Viruses

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Who should attend this E-mail Etiquette Training Course?

The E-mail Etiquette Course in Kansas City is tailored for individuals aiming to enhance their professional communication skills in the digital age. This course is crucial for professionals across industries who wish to master the art of effective and courteous email communication. The following professionals can greatly benefit from attending this course:

  • Business Executives and Managers
  • Customer Service Representatives
  • Sales Representatives
  • Administrative Assistants
  • Marketing Managers
  • Lead Generation Specialists
  • Client Relations Managers

Prerequisites of the E-mail Etiquette Training Course

There are no formal prerequisites for this E-mail Etiquette Course.

E-mail Etiquette Training Course Overview

E-mail Etiquette is a fundamental aspect of professional communication in the digital age. Among the Personal Development Courses this course provides essential guidance on how to communicate effectively and professionally via e-mail. With most of the business correspondence in Kansas City is conducted electronically, understanding E-mail Etiquette is crucial for maintaining professionalism and clarity in communications.

This training in Kansas City is particularly beneficial for professionals across all sectors who use e-mail as a primary mode of communication. It is essential for Administrative Staff, Managers, Customer Service Representatives, and anyone who seeks to improve their written communication skills. Mastery of e-mail etiquette enhances the quality of interaction with colleagues, clients, and stakeholders.

The Knowledge Academy's 1-day E-mail Etiquette Training Course in Kansas City offers practical tips and guidelines for crafting clear, concise, and professional e-mails. The training covers aspects such as tone, format, and appropriate language, equipping delegates with the skills needed to communicate effectively in the business world.

Course Objectives

  • To understand the key principles of E-mail Etiquette
  • To learn how to compose clear, concise, and professional e-mails
  • To develop skills in structuring e-mails for maximum clarity and impact
  • To understand the appropriate use of tone and language in e-mails
  • To learn how to handle sensitive or confidential information via e-mail
  • To practice effective e-mail communication strategies in various scenarios

Upon completing this course, delegates in Kansas City will have enhanced their ability to communicate via e-mail effectively and professionally. They will leave with a clear understanding of how to use e-mail as a tool for efficient and respectful communication in a business context.

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What’s included in this E-mail Etiquette Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • E-mail Etiquette Certificate
  • Digital Delegate Pack

Why choose us

Our Kansas City venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Kansas City is the largest city in the state of Missouri. It has an estimated population of 460,000 people which makes it the 37th most populated city in the United States. It was founded in the 1830s as a Missouri River port at its confluence with the Kansas River coming in from the west. Education in the USA is provided by both public and private schools, and is mandatory until the age of 16.  Pupils conducting their schooling within the USA start off at preschool, followed by elementary school, then middle school, before finishing at high school.  At age 18, US citizens are able to engage in higher education.  Higher education in the USA normally comes in the form of a college, undergraduate school, or a community college – that latter of which doesn’t normally cost anything to attend.  Candidates participating in a course at a college will gain credits towards a bachelor’s degree, whilst candidates participating a course at a community college will be earning credits in order to achieve an associate’s degree. There are 16 school districts in Kansas City which includes 10 public school districts. There is also a number of private schools, Catholic schools and Magnet Schools. The Catholic schools are governed by the Diocese of Kansas City. The following are some examples of the public school districts: Kansas City, MO School District, North Kansas City School District, Center School District, Hickman Mills C-1 School District and Grandview C-4 School District. There are a number of colleges and universities in the Kansas City area such as the University of Kansas, University of Missouri, Rockhurst University and Kansas City University of Medicine and Biosciences. The University of Kansas is the highest ranked Kansas University in the university world rankings. It is ranked at number 271st in the world. At The Knowledge Academy we offer over 50,000 classroom based training courses in the United States, including popular locations such as Kansas City.

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Address

Crown
Two Pershing Square
2300 Main Street, 9th Floor
Kansas City
Missouri
64108

T: +1 7204454674
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Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led E-mail Etiquette Training in Kansas City. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

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Unlock your potential with The Knowledge Academy's E-mail Etiquette Training in Kansas City, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

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Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

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What our customers are saying

E-mail Etiquette Training in Kansas City FAQs

Email Etiquette Training involves learning proper email formats, tone, professionalism, and effective communication strategies to enhance workplace correspondence.

Taking this course improves written communication skills, professionalism in emails, and understanding of cultural sensitivities, leading to better workplace relationships and efficiency.

There are no formal prerequisites for this Email Etiquette Course.

The Email Etiquette Certification Course covers email structure, tone, appropriate language, timing, confidentiality, and the use of email technology effectively.

This Email Etiquette Training Course spans over a duration of 1 day.

Yes, upon completing this Email Etiquette Training Course, delegates will receive a certificate, recognizing their proficiency in professional email communication.

After completing this course, opportunities include enhanced professional image, better job prospects, and potential for advancement in administrative, customer service, and management roles.

The Knowledge Academy in Kansas City stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking an E-mail Etiquette Course.

The training fees for E-mail Etiquette Trainingin Kansas City starts from $1295

The Knowledge Academy is the Leading global training provider for E-mail Etiquette Training.

Please see our Personal Development Courses courses available in Kansas City
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Why choose us

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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