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Emotional Intelligence Training Course Outline
Module 1: Introduction to Emotional Intelligence
- What is Emotional Intelligence?
- What Emotional Intelligence IS NOT?
- Power of Emotion in Communication
- Why is Emotional Intelligence Important?
- Emotional Intelligence to Organizations
- Competencies for Emotional Intelligence
- Need to Improve Emotional Intelligence?
- Improving Your Emotional Intelligence
- Model for Self-Directed Change
Module 2: Thinking, Feeling, and Acting
- What Causes Us to Think, Feel, and Act the Way We Do?
Module 3: Developing the Emotional Intelligence
- Ways to Develop Emotional Intelligence
- Utilize an Assertive Style of Communicating
- Respond Instead of Reacting to Conflict
- Practice Self-Awareness
- Empathize with Others
- Take Criticism Well
Module 4: Habits and Emotional Intelligence
- Habits
- How to Stop Habits from Forming?
- How to Change Existing Habits?
Module 5: Consuming Information: Personality Types
- How We Take in Information?
- Myers Briggs Test
Module 6: Changing Past Conditioning
- How to Change Your Past Conditioning?
Module 7: Avoiding Conflict
- Managing and Handling Conflict
- Conflict at the Workplace
- Conflict Management
- Steps to Managing Conflict
- Steps to Managing Conflict – Problem Solving Process
- Techniques for Avoiding Conflict
- Communication Styles
- Listening
- Barriers to Active Listening
- How to Be a Good Listener?
- Use of Voice
- Empathy
- Harness the Power of Emotion in Communication
- Role of Emotions
- Emotional Awareness
- Emotion Strategies
- Behaviors Demonstrating Higher EQ
- Levels of EQ
- Communicating a Difficult Message
Module 8: Self Confidence Skills for Improved Emotional Intelligence
- Self Confidence Skills
- Positive Attitude
- Conversation
- Body Language
- Presentation
- Workplace Challenges
- Leadership
- Development Focus for Emotional Intelligence
Who should attend this Emotional Intelligence Training Course?
The Emotional Intelligence Course in Albany, NY is a fundamental component of the Personal Development Courses, designed to provide a crucial understanding of principles like self-awareness, self-management, and relationship management. Anyone looking to manage and hone their emotions can benefit from this course. This course can be beneficial for a wide range of professionals, including:
- Managers
- Supervisors
- Team Leaders
- Sales Executives
- Customer Service Executives
- Educators
- Healthcare Professionals
Prerequisites of the Emotional Intelligence Training Course
There are no formal prerequisites to attend this Emotional Intelligence Course.
Emotional Intelligence Course Overview
Emotional intelligence is a pivotal skill set in today's fast-paced and complex working environment in Albany, NY, understanding and managing one's own emotions, as well as recognizing and influencing the emotions of others, has never been more relevant. This introduction sets the stage for exploring emotional intelligence's profound impact on personal and professional success.
Mastery of Emotional Intelligence is crucial for professionals aiming to enhance their leadership capabilities, improve interpersonal relationships, and foster a positive work culture in Albany, NY, Leaders, Managers, HR professionals, and those in client-facing roles will find this proficiency particularly beneficial, enabling them to navigate workplace dynamics more effectively and drive organizational success.
This 1-day training by The Knowledge Academy in Albany, NY is designed to equip delegates with the necessary tools and techniques to enhance their emotional intelligence. Through interactive workshops, real-world case studies, and reflective exercises, participants will learn to understand their emotional responses better, improve their communication skills, and develop strategies for managing stress and conflict in the workplace.
Course Objectives
- To understand the critical components of Emotional Intelligence and its importance in the workplace
- To recognize and manage one's own emotions to enhance decision-making and stress management
- To improve interpersonal skills through effective communication and empathy
- To develop strategies for influencing and motivating others positively
- To navigate and resolve conflicts constructively
After completing this course in Albany, NY, delegates will receive a certification acknowledging their enhanced understanding and ability to apply EI concepts. This certification will testify to their personal and professional development commitment, opening doors to advanced leadership roles and improved workplace harmony.
What’s included in this Emotional Intelligence Training Course?
- World-Class Training Sessions from Experienced Instructors
- Emotional Intelligence Certificate
- Digital Delegate Pack
Why choose us
Our Albany, NY venue
Includes..
Air conditioned
To keep you comfortable during your course we offer a fully air conditioned environment.
Full IT support
IT support is on hand to sort out any unforseen issues that may arise.
Video equipment
This location has full video conferencing equipment.
Ways to take this course
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Emotional Intelligence Training in Albany, NY. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Unlock your potential with The Knowledge Academy's Emotional Intelligence Training in Albany, NY, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.
Tailored learning experience
Leverage benefits offered from a certification that fits your unique business or project needs
Maximise your training budget
Cut unnecessary costs and focus your entire budget on what really matters, the training.
Team building opportunity
Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings
Monitor employees progress
The course know-how will help you track and evaluate your employees' progression and performance with relative ease
What our customers are saying
She is professional, I am so impressed.
Yun Zhu
It was an engaging, introspective session that enhanced my self-awareness and provided valuable insights into understanding both my own emotions and those of the people I work with
Olubisi Runsewe
She puts the points across clearly
George Silver
Emotional Intelligence Training in Albany, NY FAQs
Emotional Intelligence refers to the ability to understand and manage one's own emotions, as well as perceive and empathize with the emotions of others effectively.
This training offered by The Knowledge Academy is crucial for enhancing interpersonal skills, fostering empathy, and improving decision-making, leading to better teamwork, communication, and overall organizational performance.
The objectives of this course include developing self-awareness, empathy, communication skills, and stress management techniques. It aims to enhance emotional intelligence competencies for personal and professional success.
In this training by The Knowledge Academy, you'll learn self-awareness, self-regulation, empathy, and effective communication to enhance interpersonal relationships and leadership skills, fostering a more emotionally intelligent approach in professional and personal contexts.
Yes, the Knowledge Academy offers support via phone & email before attending, during, and after the course.
There are no formal prerequisites to attend this course.
In this training course, delegates will have 1-day intensive training with our experienced instructors, a digital delegate pack consisting of important notes related to this course, and a certificate after course completion.
This course is a 1-day training course, during which delegates participate in intensive learning sessions that cover various course topics.
This course benefits careers in management, leadership, customer service, counselling, and teaching. The Knowledge Academy offers courses to enhance EI skills for professionals in various fields.
The Knowledge Academy offers industry-specific training programs catering to diverse professional demands. These courses provide specialized skill development to enhance workplace relationships and productivity.
The skills acquired from training can directly address real-world workplace challenges, enhancing problem-solving, communication, and project management abilities, fostering productivity and innovation.
Delegates completing this training with The Knowledge Academy can expect improved communication, better conflict resolution, enhanced leadership skills, and increased workplace productivity, as evidenced by performance metrics and delegates’ feedback.
The Knowledge Academy in Albany, NY stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this Emotional Intelligence Course.
The training fees for Emotional Intelligence Trainingin Albany, NY starts from $1295
The Knowledge Academy is the Leading global training provider for Emotional Intelligence Training.
Please see our Personal Development Courses courses available in Albany, NY
Why choose us
Best price in the industry
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Many delivery methods
Flexible delivery methods are available depending on your learning style.
High quality resources
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
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