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Course information
Exceptional Customer Service Training Course Outline
Module 1: What is Customer Service?
- Introduction
- What Constitutes Great Customer Service?
- Importance of Customer Service
- Customer Service Skills
- Methods of Communication
Module 2: Communication Barriers
- Introduction
- Types of Barriers
- Language
- Psychological
- Physical
- Attitudinal
- Cultural
- Environmental
- Delivering Effective Customer Service
- Questions and Answers
- Meet Customer Expectations
Module 3: Handling Difficult Customers
- Types of Difficult Customers
- How to Deal with Difficult Customers?
- Solving the Problem
Module 4: Assertiveness Techniques
- Introduction of Body Language
- Structure Communication with Customers
- How to Deal with Difficult Customers?
- Dealing with Difficult Situations
- Handling Emotional Calls
Module 5: Neuro-Linguistic Programming
- Introduction of Neuro-Linguistic Programming
- Examples of NLP
- Generic
- Visual
- Auditory
- Kinaesthetic
Module 6: Body Language
- Introduction to Body Language
- Types of Body Language
- Facial Expression
- Body Posture
- Gestures
- Handshakes
Who should attend this Exceptional Customer Service Training Course?
The Exceptional Customer Service Course in Albany, NY is beneficial for anyone who wants to learn how to provide excellent Customer Service. It is designed for professionals whose responsibilities include interpersonal interactions and dealing with people on a regular basis. It is ideal for the following professionals:
- Customer Service Representatives
- Call Center Agents
- Sales Professionals
- Frontline Staff
- Retail Associates
- Hospitality Staff
- Client Success Managers
Prerequisites of the Exceptional Customer Service Training Course
There are no formal prerequisites for this Exceptional Customer Service Course.
Exceptional Customer Service Training Course Overview
Among the Personal Development Courses in Albany, NY, Exceptional Customer Service is a pivotal aspect of any business's success. This training focuses on developing the skills and strategies necessary for delivering outstanding customer service. In the contemporary market, where competition is fierce, the ability to provide superior customer service can significantly differentiate a business.
Knowledge of Exceptional Customer service is essential for professionals in customer-facing roles in Albany, NY, such as sales representatives, customer service agents, and hospitality staff. Mastering this skill set is crucial for retaining customers, building brand loyalty, and enhancing the overall reputation of the business.
The Knowledge Academy’s 1-day Exceptional Customer Service Training in Albany, NY is designed to equip delegates with practical skills and techniques for excelling in customer service. The course covers a range of topics, from understanding customer needs to handling difficult situations, all aimed at elevating the standard of service provided.
Course Objectives
- To understand customer needs and expectations
- To develop communication skills for effective customer interaction
- To learn strategies for handling complaints and difficult situations
- To enhance the ability to create a positive customer experience
- To build skills for effective problem-solving in customer service
- To foster a customer-centric approach in professional conduct
Upon completion of this course in Albany, NY, delegates will be better equipped to handle various customer service scenarios with confidence and efficiency. They will leave with a deeper understanding of how to deliver exceptional customer service, leading to increased customer satisfaction and loyalty.
What’s included in this Exceptional Customer Service Training Course?
- World-Class Training Sessions from Experienced Instructors
- Exceptional Customer Service Certificate
- Delegate Pack
Why choose us
Our Albany, NY venue
Includes..
Air conditioned
To keep you comfortable during your course we offer a fully air conditioned environment.
Full IT support
IT support is on hand to sort out any unforseen issues that may arise.
Video equipment
This location has full video conferencing equipment.
Ways to take this course
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Customer Service Skills | Exceptional Customer Service Training in Albany, NY. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Unlock your potential with The Knowledge Academy's Customer Service Skills | Exceptional Customer Service Training in Albany, NY, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.
Tailored learning experience
Leverage benefits offered from a certification that fits your unique business or project needs
Maximise your training budget
Cut unnecessary costs and focus your entire budget on what really matters, the training.
Team building opportunity
Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings
Monitor employees progress
The course know-how will help you track and evaluate your employees' progression and performance with relative ease
What our customers are saying
Very Deeply familiar with corporate life which helps us to interact in the training session more proactively.
Pritam Singh
I would recommend our trainer to a colleague as she was able to tailor our training around our unique needs as an organization.
Andrew Newman
Very engaging. Good people skills. Understands our issues and helped provide solutions to questions we asked.
Maria Miersma
Customer Service Skills | Exceptional Customer Service Training in Albany, NY FAQs
Customer service involves providing assistance, support, and solutions to customers before, during, and after their interaction with a product or service, with the goal of ensuring customer satisfaction and loyalty.
Investing time in improving Customer Service skills is crucial because it enhances customer satisfaction, fosters customer loyalty and retention, improves brand reputation, increases sales and revenue, and creates positive word-of-mouth referrals, ultimately leading to business growth and success.
The benefits of taking this Customer Service Training Course include gaining essential customer service skills such as effective communication, problem-solving, empathy, and conflict resolution, enhancing professional competence and confidence in handling customer interactions.
There are no prerequisites for taking this Customer Service Course, as it is designed to accommodate individuals with varying levels of experience and backgrounds. However, having a basic understanding of customer service concepts and a willingness to learn and improve is beneficial for participants to fully engage and benefit from the training.
The Exceptional Customer Service Training Course includes world-class training sessions conducted by experienced instructors, a certificate acknowledging exceptional customer service skills upon completion, and a digital delegate pack for reference and materials.
The Customer Service Training Course spans for 1-day.
Yes, delegates will receive a certification upon completing this Customer Service Course to validate their skills.
After completing this Customer Service Training Course, delegates can pursue various career opportunities in customer service-related roles across industries. Some potential job roles include Customer Service Representative, Call Center Agent, Client Success Manager, Sales Associate, and Guest Relations Coordinator, among others.
The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking HTML and CSS Courses.
The training fees for Exceptional Customer Service Trainingin Albany, NY starts from $1295
The Knowledge Academy is the Leading global training provider for Exceptional Customer Service Training.
Please see our Personal Development Courses courses available in Albany, NY
Why choose us
Best price in the industry
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Many delivery methods
Flexible delivery methods are available depending on your learning style.
High quality resources
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
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Customer Service Package
Save upto 40%Included courses:
Introduction to Public Relations$1295
Emotional Intelligence Training$1295
Dealing with Difficult People$1295
Total without package: $6475
Package price: $3895 (Save $2580)
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