Customer Service Skills | Exceptional Customer Service Training in Des Moines

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Exceptional Customer Service Training

Des Moines

Gain an understanding of the importance of customer service in business success
Learn techniques for building rapport and establishing positive relationships
Gain an edge over competition with our Customer Service Training Des Moines

Dates & Prices Dates & Prices

Course information

Exceptional Customer Service Training Course Outline

Module 1: What is Customer Service?

Introduction
What Constitutes Great Customer Service?
Importance of Customer Service
Customer Service Skills
Methods of Communication

Module 2: Communication Barriers

Introduction
Types of Barriers
Language
Psychological
Physical
Attitudinal
Cultural
Environmental
Delivering Effective Customer Service
Questions and Answers
Meet Customer Expectations

Module 3: Handling Difficult Customers

Types of Difficult Customers
How to Deal with Difficult Customers?
Solving the Problem

Module 4: Assertiveness Techniques

Introduction of Body Language
Structure Communication with Customers
How to Deal with Difficult Customers?
Dealing with Difficult Situations
Handling Emotional Calls

Module 5: Neuro-Linguistic Programming

Introduction of Neuro-Linguistic Programming
Examples of NLP
- Generic
- Visual
- Auditory
- Kinaesthetic

Module 6: Body Language

Introduction to Body Language
Types of Body Language
- Facial Expression
- Body Posture
- Gestures
- Handshakes

Who should attend this Exceptional Customer Service Training Course?

The Exceptional Customer Service Course in Des Moines is beneficial for anyone who wants to learn how to provide excellent Customer Service. It is designed for professionals whose responsibilities include interpersonal interactions and dealing with people on a regular basis. It is ideal for the following professionals:

Customer Service Representatives
Call Center Agents
Sales Professionals
Frontline Staff
Retail Associates
Hospitality Staff
Client Success Managers

Prerequisites of the Exceptional Customer Service Training Course

There are no formal prerequisites for this Exceptional Customer Service Course.

Exceptional Customer Service Training Course Overview

Among the Personal Development Courses in Des Moines, Exceptional Customer Service is a pivotal aspect of any business's success. This training focuses on developing the skills and strategies necessary for delivering outstanding customer service. In the contemporary market, where competition is fierce, the ability to provide superior customer service can significantly differentiate a business.

Knowledge of Exceptional Customer service is essential for professionals in customer-facing roles in Des Moines, such as sales representatives, customer service agents, and hospitality staff. Mastering this skill set is crucial for retaining customers, building brand loyalty, and enhancing the overall reputation of the business.

The Knowledge Academy’s 1-day Exceptional Customer Service Training in Des Moines is designed to equip delegates with practical skills and techniques for excelling in customer service. The course covers a range of topics, from understanding customer needs to handling difficult situations, all aimed at elevating the standard of service provided.

Course Objectives

To understand customer needs and expectations
To develop communication skills for effective customer interaction
To learn strategies for handling complaints and difficult situations
To enhance the ability to create a positive customer experience
To build skills for effective problem-solving in customer service
To foster a customer-centric approach in professional conduct

Upon completion of this course in Des Moines, delegates will be better equipped to handle various customer service scenarios with confidence and efficiency. They will leave with a deeper understanding of how to deliver exceptional customer service, leading to increased customer satisfaction and loyalty.

What’s included in this Exceptional Customer Service Training Course?

World-Class Training Sessions from Experienced Instructors
Exceptional Customer Service Certificate
Delegate Pack

Why choose us

Our Des Moines venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

The city of West Des Moines is located in the state of Iowa in the Polk, Dallas, Warren counties. West Des Moines is the 10th most populated city in Iowa; with an estimated 57,000 residents. The city was rated 94^th in the "100 Best Places to Live and Launch" by Money Magazine. The unemployment rate for West Des Moines currently stands at just over 2%. This is a vast improvement on the unemployment conditions of the previous year when the rate stood at just over 3%. West Des Moines has a total of 14 schools; 9 elementary schools, 2 junior high schools, and 1 high school, with a second high school for freshmen only, and an alternative high school. West Des Moines also has a few private schools including the Dowling Catholic High School and the Iowa Christian Academy.

Address

Hub Tower
699 Walnut Street
4^th Floor
Des Moines
Iowa
50309

T: +1 7204454674

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Customer Service Skills | Exceptional Customer Service Training in Des Moines. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Learn more in our FAQs

Unlock your potential with The Knowledge Academy's Customer Service Skills | Exceptional Customer Service Training in Des Moines, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Learn more in our FAQs

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

Learn more in our FAQs

What our customers are saying

Very Deeply familiar with corporate life which helps us to interact in the training session more proactively.

Pritam Singh

I would recommend our trainer to a colleague as she was able to tailor our training around our unique needs as an organization.

Andrew Newman

Very engaging. Good people skills. Understands our issues and helped provide solutions to questions we asked.

Maria Miersma

Customer Service Skills | Exceptional Customer Service Training in Des Moines FAQs

What is Customer Service?

Customer service involves providing assistance, support, and solutions to customers before, during, and after their interaction with a product or service, with the goal of ensuring customer satisfaction and loyalty.

Why invest time in improving Customer Service skills?

Investing time in improving Customer Service skills is crucial because it enhances customer satisfaction, fosters customer loyalty and retention, improves brand reputation, increases sales and revenue, and creates positive word-of-mouth referrals, ultimately leading to business growth and success.

What are the benefits of taking this Customer Service Training Course?

The benefits of taking this Customer Service Training Course include gaining essential customer service skills such as effective communication, problem-solving, empathy, and conflict resolution, enhancing professional competence and confidence in handling customer interactions.

Are there any prerequisites for taking this Customer Service Course?

There are no prerequisites for taking this Customer Service Course, as it is designed to accommodate individuals with varying levels of experience and backgrounds. However, having a basic understanding of customer service concepts and a willingness to learn and improve is beneficial for participants to fully engage and benefit from the training.

What is included in this course?

The Exceptional Customer Service Training Course includes world-class training sessions conducted by experienced instructors, a certificate acknowledging exceptional customer service skills upon completion, and a digital delegate pack for reference and materials.

What is the duration of this course?

The Customer Service Training Course spans for 1-day.

Will I receive a certification upon completing this Customer Service Training Course?

Yes, delegates will receive a certification upon completing this Customer Service Course to validate their skills.

What are the career opportunities available after completing this Customer Service Certification?

After completing this Customer Service Training Course, delegates can pursue various career opportunities in customer service-related roles across industries. Some potential job roles include Customer Service Representative, Call Center Agent, Client Success Manager, Sales Associate, and Guest Relations Coordinator, among others.

Why choose The Knowledge Academy in Des Moines over others?

The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking HTML and CSS Courses.

What is the cost/training fees for Exceptional Customer Service Training in Des Moines?

The training fees for Exceptional Customer Service Trainingin Des Moines starts from $1295

Which is the best training institute/provider of Exceptional Customer Service Training in Des Moines?

The Knowledge Academy is the Leading global training provider for Exceptional Customer Service Training.

What are the best Personal Development Courses courses in Des Moines?

Please see our Personal Development Courses courses available in Des Moines

Why choose us

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water