Course information

Exceptional Customer Service Training Course Outline

Module 1: What is Customer Service?

  • Introduction
  • What Constitutes Great Customer Service?
  • Importance of Customer Service
  • Customer Service Skills
  • Methods of Communication

Module 2: Communication Barriers

  • Introduction
  • Types of Barriers
  • Language
  • Psychological
  • Physical
  • Attitudinal
  • Cultural
  • Environmental
  • Delivering Effective Customer Service
  • Questions and Answers
  • Meet Customer Expectations

Module 3: Handling Difficult Customers

  • Types of Difficult Customers
  • How to Deal with Difficult Customers?
  • Solving the Problem

Module 4: Assertiveness Techniques

  • Introduction of Body Language
  • Structure Communication with Customers
  • How to Deal with Difficult Customers?
  • Dealing with Difficult Situations
  • Handling Emotional Calls

Module 5: Neuro-Linguistic Programming

  • Introduction of Neuro-Linguistic Programming
  • Examples of NLP
    • Generic
    • Visual
    • Auditory
    • Kinaesthetic

Module 6: Body Language

  • Introduction to Body Language
  • Types of Body Language
    • Facial Expression
    • Body Posture
    • Gestures
    • Handshakes

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Who should attend this Exceptional Customer Service Training Course?

The Exceptional Customer Service Course in Houston is beneficial for anyone who wants to learn how to provide excellent Customer Service. It is designed for professionals whose responsibilities include interpersonal interactions and dealing with people on a regular basis. It is ideal for the following professionals:

  • Customer Service Representatives
  • Call Center Agents
  • Sales Professionals
  • Frontline Staff
  • Retail Associates
  • Hospitality Staff
  • Client Success Managers

Prerequisites of the Exceptional Customer Service Training Course

There are no formal prerequisites for this Exceptional Customer Service Course.

Exceptional Customer Service Training Course Overview

Among the Personal Development Courses in Houston, Exceptional Customer Service is a pivotal aspect of any business's success. This training focuses on developing the skills and strategies necessary for delivering outstanding customer service. In the contemporary market, where competition is fierce, the ability to provide superior customer service can significantly differentiate a business.

Knowledge of Exceptional Customer service is essential for professionals in customer-facing roles in Houston, such as sales representatives, customer service agents, and hospitality staff. Mastering this skill set is crucial for retaining customers, building brand loyalty, and enhancing the overall reputation of the business.

The Knowledge Academy’s 1-day Exceptional Customer Service Training in Houston is designed to equip delegates with practical skills and techniques for excelling in customer service. The course covers a range of topics, from understanding customer needs to handling difficult situations, all aimed at elevating the standard of service provided.

Course Objectives

  • To understand customer needs and expectations
  • To develop communication skills for effective customer interaction
  • To learn strategies for handling complaints and difficult situations
  • To enhance the ability to create a positive customer experience
  • To build skills for effective problem-solving in customer service
  • To foster a customer-centric approach in professional conduct

Upon completion of this course in Houston, delegates will be better equipped to handle various customer service scenarios with confidence and efficiency. They will leave with a deeper understanding of how to deliver exceptional customer service, leading to increased customer satisfaction and loyalty.

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What’s included in this Exceptional Customer Service Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Exceptional Customer Service Certificate
  • Delegate Pack

Why choose us

Our Houston venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Houston is the largest and most populated city in Texas and the American South. It is the fourth crowed city in the United States of America. It has a population of approximately over 2 million citizens. Houston is home to the Houston Independent School District (HISD) which consists of 17 school districts and 112 campuses, making it the seventh largest school district in the United States. Houston offers magnet or vanguard schools specialising in the sciences, visual and performing arts, and health professions. Houston also has charter schools and some public school districts also have their own charter schools. The city also has over 300 private schools which are accredited by Texas Private School Accreditation Commission. Houston also has Houston Area Independent Schools which offer different religious and secular viewpoints. The Archdiocese of Galveston-Houston operate the Houston Catholic schools.Huston is also home to 3 community colleges which use either the Houston Community College System or the Lone Star College System in the North-Western through North-Eastern part of Houston. Both of these are part of the 10 largest institutions of higher learning in the United States. The South-Eastern part of Houston is assisted by San Jacinto College with the Lee College serving the North-Eastern part of the city. The city also offers several private institutions of higher learning including many colleges and universities including The University of St. Thomas which is a liberal arts college as well as the Rice University which is a Catholic University with over 6,000 students enrolled. Houston provides students our separate and distinct state universities. The University of Houston is a Tier One research university and is nationally recognised. The university was established in 1927 and is the third largest university in Texas with over 40,000 students following the University of Houston System. The city also provides two stand-alone universities: The University of Houston–Clear Lake (UHCL) which was established in 1971 and teaches over 8,000 students and University of Houston–Downtown which was founded in 1974 and has nearly 14,000 students attending. Houston is also home to Texas Southern University (TSU) which is a historically black university (HBCU); it was founded in 1927 as Houston Coloured Junior College. It now teaches nearly 10,000 students.

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Address

Post Oak Central, 

1980 Post Oak Blvd

15th Floor 

Houston

Texas

United States

T: +1 7204454674

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Customer Service Skills | Exceptional Customer Service Training in Houston. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Customer Service Skills | Exceptional Customer Service Training in Houston, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

Customer Service Skills | Exceptional Customer Service Training in Houston FAQs

Customer service involves providing assistance, support, and solutions to customers before, during, and after their interaction with a product or service, with the goal of ensuring customer satisfaction and loyalty.
Investing time in improving Customer Service skills is crucial because it enhances customer satisfaction, fosters customer loyalty and retention, improves brand reputation, increases sales and revenue, and creates positive word-of-mouth referrals, ultimately leading to business growth and success.
The benefits of taking this Customer Service Training Course include gaining essential customer service skills such as effective communication, problem-solving, empathy, and conflict resolution, enhancing professional competence and confidence in handling customer interactions.
There are no prerequisites for taking this Customer Service Course, as it is designed to accommodate individuals with varying levels of experience and backgrounds. However, having a basic understanding of customer service concepts and a willingness to learn and improve is beneficial for participants to fully engage and benefit from the training.
The Exceptional Customer Service Training Course includes world-class training sessions conducted by experienced instructors, a certificate acknowledging exceptional customer service skills upon completion, and a digital delegate pack for reference and materials.
The Customer Service Training Course spans for 1-day.
Yes, delegates will receive a certification upon completing this Customer Service Course to validate their skills.
After completing this Customer Service Training Course, delegates can pursue various career opportunities in customer service-related roles across industries. Some potential job roles include Customer Service Representative, Call Center Agent, Client Success Manager, Sales Associate, and Guest Relations Coordinator, among others.
The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking HTML and CSS Courses.
The training fees for Exceptional Customer Service Trainingin Houston starts from $1295
The Knowledge Academy is the Leading global training provider for Exceptional Customer Service Training.
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Why choose us

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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Customer Service Package

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5 courses

Total without package:  $6475

Package price:  $3895 (Save $2580)

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