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Course information
Managing Difficult Conversations Training Course Outline
Module 1: We Need to Talk
- Delivering Bad or Sad News
- Dealing with Rude or Disrespectful Behavior
- Dealing with Bad Behavior or Poor Performance
- Saying ‘No’
Module 2: Avoiding Conversation at Own Peril
- Complaining: Surest Sign of Avoiding
- Avoiding
- Why We Love Avoiding Difficult Conversations?
Module 3: Nail the Real Issue
- Finding Out Real Issue
- Problem or No Problem: Just Think Before You Speak
- Setting Expectations
Module 4: Establishing Your Goal
- Clarify a Productive Goal
- Backup Plan
Module 5: Resist Temptation
- Lose the Urge to Control the Other Person
- Top Tools to Recall: Resisting Unproductive Goals
Module 6: Designing Your ABC Message
- Nuts and Bolts of the ABC Method
- ABCs in Action
- Top Tools to Recall While Designing Your ABC Message
Module 7: Delivering Your ABC Message
- Anticipate Their Reactions
- Unhook Emotionally
- Story of Support
- Setting the Stage
- Top Tools to Recall: Delivering Your ABC Message
Module 8: Remembering That It’s a Talk and Not a Lecture
- First Step in Listening: Shut Up
- Good News: Listening Can Be Learned
- Tools to Become a Better Listener
- Ask Good Questions
- Acknowledge the Other Person
- Clarify If Needed
- Top Tools to Recall: Listen Instead of Lecture
Module 9: Dealing with Defenses
- What is Defensiveness Really About?
- Defensiveness: Attempt to Undermine Your Perspective
- What Not to Do?
- Cut Them Some Slack
- Final Caution
- Top Tools to Recall While Dealing with Defenses
Module 10: Managing Freak-Outs
- Basic Instincts
- Fight, Flee, or Fold
- Battle Your Basic Instincts
- How Can You Diffuse Talking Time Bombs?
- Top Tools to Recall While Fizzling Out Freak-Outs
Module 11: Tools to Stay Cool
- What to Do if You Can’t Handle Heat?
- Top Tools to Recall for Staying Cool
Module 12: Tell Me More
- Why Do These Techniques Work?
- Top Tools to Recall: Advanced Listening Skills
Module 13: Respond, Do Not React
- Resist the Urge to Respond Defensively
- Learning to Respond Powerfully
- Wrap It Up!
- Top Tools to Recall: Responding Powerfully
Module 14: Ultimate Power Tool
- Being Genuine is Key
- Simple Tools for Relationship Building
- Helpful Hint: The Right Time for Appreciation
Who should attend this Managing Difficult Conversations Training Course?
The Managing Difficult Conversations Course in Albany, NY is tailored for individuals who want to navigate challenging discussions with confidence and effectiveness. This is one of the Personal Development Courses that is essential for professionals across various roles who encounter tough conversations in the workplace and seek to improve their communication and conflict resolution skills. Many professionals can greatly benefit from attending this course, including:
- Managers and Supervisors
- Mediators and Conflict Resolution Specialists
- Human Resources (HR) Professionals
- Team Leaders and Project Managers
- Customer Service Representatives
- Business Owners and Entrepreneurs
- Healthcare Professionals
- Educators and Counsellors
Prerequisites of the Managing Difficult Conversations Training Course
There are no formal prerequisites for this Managing Difficult Conversations Course.
Managing Difficult Conversations Training Course Overview
Managing Difficult Conversations in Albany, NY is a critical skill in the professional environment. This course focuses on strategies and techniques for effectively handling challenging interactions. The ability to navigate difficult conversations with tact and confidence is essential for maintaining positive relationships and resolving conflicts constructively.
This Personal Development Training in Albany, NY is particularly important for Managers, HR Professionals, Team Leaders, and Customer Service Representatives. Professionals in these roles often face situations where difficult conversations are necessary, whether it's addressing performance issues, resolving conflicts, or providing sensitive feedback.
The Knowledge Academy’s 1-day Managing Difficult Conversations Course in Albany, NY equips delegates with the tools and confidence to handle tough interactions. It covers key aspects such as communication techniques, emotional intelligence, and conflict resolution strategies, ensuring delegates can manage difficult conversations effectively.
Course Objectives
- To understand the dynamics of difficult conversations
- To develop effective communication strategies for challenging situations
- To enhance skills in empathy and active listening
- To learn techniques for de-escalating conflict
- To practice providing constructive feedback in sensitive scenarios
- To foster a positive approach to resolving conflicts and misunderstandings
Delegates completing this course in Albany, NY, will be better equipped to manage difficult conversations in a professional and constructive manner. They will leave with practical skills that enable them to approach challenging interactions with confidence, leading to more effective communication and stronger relationships in the workplace.
What’s included in this Managing Difficult Conversations Training Course?
- World-Class Training Sessions from Experienced Instructors
- Managing Difficult Conversations Certificate
- Digital Delegate Pack
Why choose us
Our Albany, NY venue
Includes..
Air conditioned
To keep you comfortable during your course we offer a fully air conditioned environment.
Full IT support
IT support is on hand to sort out any unforseen issues that may arise.
Video equipment
This location has full video conferencing equipment.
Ways to take this course
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Managing Difficult Conversations in Albany, NY | Personal Development in Albany, NY. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Unlock your potential with The Knowledge Academy's Managing Difficult Conversations in Albany, NY | Personal Development in Albany, NY, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.
Tailored learning experience
Leverage benefits offered from a certification that fits your unique business or project needs
Maximise your training budget
Cut unnecessary costs and focus your entire budget on what really matters, the training.
Team building opportunity
Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings
Monitor employees progress
The course know-how will help you track and evaluate your employees' progression and performance with relative ease
What our customers are saying
The trainer was very knowledgeable and answered any questions which were raised during the course.
Emma Nicoletti
The pace of the course was very good. The information was well presented and understood.
Paul Sawyer
Arie was engaging and experience, sharing valuable knowledge and he customised the course content to make it relevant to my experience and training requirements.
Mandy Keygan
Managing Difficult Conversations in Albany, NY | Personal Development in Albany, NY FAQs
When one is involved in a difficult conversation, prioritize active listening, empathy, and clear communication to understand the other person's perspective and find mutually agreeable solutions. Remain calm, respectful, and open-minded while addressing any concerns or conflicts that may arise.
Taking this Managing Difficult Conversations Course can improve communication skills, help build confidence in addressing challenging situations, and provide techniques for de-escalating conflicts and finding mutually beneficial solutions.
There are no formal prerequisites for attending this Managing Difficult Conversations Course.
This course comes with valuable training sessions led by experienced instructors, a digital delegate pack, and a certificate upon completion.
The duration of this Managing Difficult Conversations Course spans across 1 day.
In this course, you will learn effective strategies for navigating challenging interactions, including techniques for staying calm, active listening, and assertive communication.
After completing this course, individuals may pursue career opportunities in various fields such as Human Resources, Conflict Resolution, Leadership Development, Coaching, or Management Consulting.
The Knowledge Academy in Albany, NY is a leading training provider which offers multiple courses, comprehensive course content, experienced instructors, flexible learning options, and industry recognition, making it a reliable choice for attending this Managing Difficult Conversations Course.
The training fees for Managing Difficult Conversations Trainingin Albany, NY starts from $1295
The Knowledge Academy is the Leading global training provider for Managing Difficult Conversations Training.
Please see our Personal Development Courses courses available in Albany, NY
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Best price in the industry
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Many delivery methods
Flexible delivery methods are available depending on your learning style.
High quality resources
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
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