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Course information
Certified Digital Services Project Manager Course Outline
Module 1: Digital Service Principles (DSPs)
- What are Digital Services?
- Core Principles
- Research and Understand Your Users
- Create a Multidisciplinary Team
- Make Use of Agile Methods
- Iterate and Evaluate Frequently
- Be Aware of Security and Privacy Protocols
- Establish Service Code as Being Open Source
- Utilize Open Standards and Common Platforms
- Test the End-To-End Experience of the Service
- Plan for Service Disruptions and Ensure That Users Succeed First Time
- Make the User Experience Consistent Across Brand and Encourage to Use DS
- Collect Performance Data and Test the Service
Module 2: Digital Product Development Methodologies
- Waterfall Product Development
- Agile Development
- Agile Manifesto
- Differences Between Waterfall and Agile
Module 3: Roles and Responsibilities
- Digital Roles
- Positions in Digital Service Development
- Service Owner and Product Manager
- Technical Architect and Service Engineers
- Delivery Manager
- Business Analyst and Business Change Lead
- Solution Tester
- User Researcher
- Accessibility Lead
- Content and Interaction Designers
- Types of Team
- Cross-Functional Teams
Module 4: Digital Service Lifecycle
- Introduction to Digital Service Lifecycle
- Discovery
- Alpha
- Inception
- Iteration
- Conclusion
- Beta
- Private Beta and Public Beta
- Service Management
- Transitioning to a Live Service
Module 5: Digital User Experience
- User Stories
- Epics
- Decomposing
- User Experience
- Analogue User Experience
Module 6: Performance Metrics and Management
- Increments and Progress Reviews
- Managing Digital Project Outcomes
- Stakeholder Management and Cycle
- Segmenting and Prioritizing Stakeholders
- Stakeholder Engagement
- Benefits of Stakeholder Engagement
- Designing a Stakeholder Engagement Plan
- Principles for Successful Stakeholder Engagement
- Influence Stakeholders
- Stakeholder Management
- KPIs
- Communication Skills
Module 7: Digital Project Closure
- Finalize Digital Sign Off
- Reasons for Closure Could
- Service No Longer Meets User Needs
- Service is Outdated or Replaced
- User Need No Longer Exists
- Organization Wishes to Move in a New Direction
Who should attend this Certified Digital Services Project Manager (CDSPM) Course?
The Certified Digital Services Project Manager (CDSPM) Training Course in Albany, NY is designed to provide delegates with the specialized skills and knowledge needed to effectively manage projects in the realm of digital services and technology-driven initiatives. This training is tailored for professionals who are involved in planning, executing, and overseeing projects related to digital products, services, and solutions. This course can be beneficial for a wide range of professionals, including:
- Digital Project Managers
- IT Project Managers and Leaders
- Digital Transformation Managers
- Software Development Managers
- UX/UI Design Leads
- E-commerce Managers
- Technology Consultants
Prerequisites of the Certified Digital Services Project Manager (CDSPM) Course
There are no formal prerequisites for this Certified Digital Services Project Manager (CDSPM) Training Course. However, a basic understanding of Project Management and digital services would be beneficial for the delegates.
Certified Digital Services Project Manager Course Overview
This Certified Digital Services Project Manager Course in Albany, NY delves into the core principles of Project Management within the context of digital services. Understanding how to manage projects in this specific domain is not only relevant but essential. This course equips professionals with the tools and knowledge to excel in this dynamic field, making it a valuable addition.
Proficiency in Digital Services is of utmost importance, as it bridges the gap between technological advancements and effective project delivery. Professionals in Albany, NY in IT, Software Development, Marketing, and Digital Transformation should aim to master this subject. With the world becoming increasingly digital, those who can manage digital service projects effectively are in high demand.
This intensive 2-day training by The Knowledge Academy in Albany, NY is designed to provide delegates with the essential skills and insights needed to excel in the realm of Digital Services Project Manager. Through a combination of lectures, case studies, and practical exercises, delegates will gain a comprehensive understanding of the intricacies involved in managing digital service projects. They will learn how to navigate the unique challenges of this domain and optimize project outcomes.
Course Objectives
- To understand the fundamentals of Digital Services Project Manager
- To learn to adapt traditional techniques to the digital realm
- To gain proficiency in using digital tools for project planning and execution
- To explore best practices for stakeholder communication in digital projects
- To master risk assessment and mitigation strategies in digital services
- To learn Agile Project Management principles tailored to digital services
After completing this course in Albany, NY, delegates will be equipped with the knowledge and skills to lead digital service projects effectively. They will gain a competitive edge in the job market and be better positioned for career advancement. Delegates will be well-prepared to meet the demands of the industry.
What’s included in this Certified Digital Services Project Manager (CDSPM) Course?
- Certified Digital Services Project Manager Examination
- World-Class Training Sessions from Experienced Instructors
- Certified Digital Services Project Manager (CDSPM) Certificate
- Digital Delegate Pack
Certified Digital Services Project Manager Exam
To achieve the Certified Digital Services Project Manager (CDSPM), candidates will need to sit for an examination. The exam format is as follows:
- Question Type: Multiple Choice
- Total Questions: 40
- Total Marks: 40 Marks
- Pass Mark: 65%, or 26/40 Marks
- Duration: 60 Minutes
- Open Book/ Closed Book: Closed Book
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Ways to take this course
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Project Management Courses | Certified Digital Services Project Manager Training in Albany, NY. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Unlock your potential with The Knowledge Academy's Project Management Courses | Certified Digital Services Project Manager Training in Albany, NY, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.
Tailored learning experience
Leverage benefits offered from a certification that fits your unique business or project needs
Maximise your training budget
Cut unnecessary costs and focus your entire budget on what really matters, the training.
Team building opportunity
Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings
Monitor employees progress
The course know-how will help you track and evaluate your employees' progression and performance with relative ease
What our customers are saying
Lakshman was a great tutor and coach. I enjoyed my two days on this course and found him very personable and knowledgeable on the subject matter. Lakshman allowed me to participate and put forward my thoughts and insights which greatly help me grasp the subject material.
Francois Camilleri
Laxman was a great trainer. He made you feel at ease and his explanations were simple to interpret.
Rhidian Crompton
Jan has a brilliant teaching style and is a very experienced PM as well as a trainer and was able to provide practical real world examples of everything he was teaching, this made it much easier to understand concepts and was very much appreciated.
Paul Goff
Project Management Courses | Certified Digital Services Project Manager Training in Albany, NY FAQs
Digital project management involves planning, executing, and managing projects using digital tools and methodologies. It focuses on coordinating tasks, resources, and teams remotely, often leveraging online platforms for collaboration, communication, and project tracking to ensure successful project delivery.
The Certified Digital Service Project Manager (CDSPM) credential focuses on equipping professionals with skills in managing digital service projects, covering agile methodologies, User Experience (UX), and digital transformation strategies. It aims to enhance project delivery and service quality in digital environments.
A Digital Service Project Manager needs skills in project management, digital technologies, Agile methodologies, communication, stakeholder management, and a solid understanding of digital service development lifecycle.
Project management stages include initiation, planning, execution, monitoring and control, and closure. These stages ensure projects are well-defined, organised, executed, and closed effectively, meeting goals and stakeholder expectations.
The principles of a Digital Project Manager include Agile methodology application, effective communication, stakeholder management, risk assessment, and budget control to ensure successful project delivery in digital environments.
There are no formal prerequisites for this Certified Digital Services Project Manager (CDSPM) Training Course. However, a basic understanding of Project Management and digital services would be beneficial for the delegates.
In this Certified Digital Services Project Manager Certification Course, delegates will have 2-day intensive training with our experienced instructors, a digital delegate pack consisting of important notes related to this course, and a certificate after course completion.
After completing the Certified Digital Services Project Manager (CDSPM) Certification, career opportunities include roles such as Digital Project Manager, IT Project Manager, Agile Project Manager, Product Manager, and Consultant in various industries, focusing on digital service delivery and management.
If you face any issues in accessing the course materials, then you can reach out to our customer support team who will provide you with quick assistance to resolve the issue.
The Knowledge Academy in Albany, NY stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this Certified Digital Services Project Manager Course.
The training fees for CDSPM (Certified Digital Services Project Manager) Coursein Albany, NY starts from $2295
The Knowledge Academy is the Leading global training provider for CDSPM (Certified Digital Services Project Manager) Course.
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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
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