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CDSPM (Certified Digital Services Project Manager) Course

Baltimore

Learn essential project management skills for digital services success
Gain expertise in managing complex digital service projects effectively
Elevate your career with our Certified Digital Services Project Manager Course

Dates & Prices Dates & Prices

Course information

Certified Digital Services Project Manager Course Outline

Module 1: Digital Service Principles (DSPs)

What are Digital Services?
Core Principles
- Research and Understand Your Users
- Create a Multidisciplinary Team
- Make Use of Agile Methods
- Iterate and Evaluate Frequently
- Be Aware of Security and Privacy Protocols
- Establish Service Code as Being Open Source
- Utilize Open Standards and Common Platforms
- Test the End-To-End Experience of the Service
- Plan for Service Disruptions and Ensure That Users Succeed First Time
- Make the User Experience Consistent Across Brand and Encourage to Use DS
- Collect Performance Data and Test the Service

Module 2: Digital Product Development Methodologies

Waterfall Product Development
Agile Development
Agile Manifesto
Differences Between Waterfall and Agile

Module 3: Roles and Responsibilities

Digital Roles
- Positions in Digital Service Development
- Service Owner and Product Manager
- Technical Architect and Service Engineers
- Delivery Manager
- Business Analyst and Business Change Lead
- Solution Tester
- User Researcher
- Accessibility Lead
- Content and Interaction Designers
- Types of Team
Cross-Functional Teams

Module 4: Digital Service Lifecycle

Introduction to Digital Service Lifecycle
Discovery
Alpha
- Inception
- Iteration
- Conclusion
Beta
- Private Beta and Public Beta
Service Management
- Transitioning to a Live Service

Module 5: Digital User Experience

User Stories
- Epics
- Decomposing
- User Experience
Analogue User Experience

Module 6: Performance Metrics and Management

Increments and Progress Reviews
Managing Digital Project Outcomes
Stakeholder Management and Cycle
Segmenting and Prioritizing Stakeholders
Stakeholder Engagement
Benefits of Stakeholder Engagement
Designing a Stakeholder Engagement Plan
Principles for Successful Stakeholder Engagement
Influence Stakeholders
Stakeholder Management
KPIs
Communication Skills

Module 7: Digital Project Closure

Finalize Digital Sign Off
Reasons for Closure Could
- Service No Longer Meets User Needs
- Service is Outdated or Replaced
- User Need No Longer Exists
- Organization Wishes to Move in a New Direction

Who should attend this Certified Digital Services Project Manager (CDSPM) Course?

The Certified Digital Services Project Manager (CDSPM) Training Course in Baltimore is designed to provide delegates with the specialized skills and knowledge needed to effectively manage projects in the realm of digital services and technology-driven initiatives. This training is tailored for professionals who are involved in planning, executing, and overseeing projects related to digital products, services, and solutions. This course can be beneficial for a wide range of professionals, including:

Digital Project Managers
IT Project Managers and Leaders
Digital Transformation Managers
Software Development Managers
UX/UI Design Leads
E-commerce Managers
Technology Consultants

Prerequisites of the Certified Digital Services Project Manager (CDSPM) Course

There are no formal prerequisites for this Certified Digital Services Project Manager (CDSPM) Training Course. However, a basic understanding of Project Management and digital services would be beneficial for the delegates.

Certified Digital Services Project Manager Course Overview

This Certified Digital Services Project Manager Course in Baltimore delves into the core principles of Project Management within the context of digital services. Understanding how to manage projects in this specific domain is not only relevant but essential. This course equips professionals with the tools and knowledge to excel in this dynamic field, making it a valuable addition.

Proficiency in Digital Services is of utmost importance, as it bridges the gap between technological advancements and effective project delivery. Professionals in Baltimore in IT, Software Development, Marketing, and Digital Transformation should aim to master this subject. With the world becoming increasingly digital, those who can manage digital service projects effectively are in high demand.

This intensive 2-day training by The Knowledge Academy in Baltimore is designed to provide delegates with the essential skills and insights needed to excel in the realm of Digital Services Project Manager. Through a combination of lectures, case studies, and practical exercises, delegates will gain a comprehensive understanding of the intricacies involved in managing digital service projects. They will learn how to navigate the unique challenges of this domain and optimize project outcomes.

Course Objectives

To understand the fundamentals of Digital Services Project Manager
To learn to adapt traditional techniques to the digital realm
To gain proficiency in using digital tools for project planning and execution
To explore best practices for stakeholder communication in digital projects
To master risk assessment and mitigation strategies in digital services
To learn Agile Project Management principles tailored to digital services

After completing this course in Baltimore, delegates will be equipped with the knowledge and skills to lead digital service projects effectively. They will gain a competitive edge in the job market and be better positioned for career advancement. Delegates will be well-prepared to meet the demands of the industry.

What’s included in this Certified Digital Services Project Manager (CDSPM) Course?

Certified Digital Services Project Manager Examination
World-Class Training Sessions from Experienced Instructors
Certified Digital Services Project Manager (CDSPM) Certificate
Digital Delegate Pack

Certified Digital Services Project Manager Exam

To achieve the Certified Digital Services Project Manager (CDSPM), candidates will need to sit for an examination. The exam format is as follows:

Question Type: Multiple Choice
Total Questions: 40
Total Marks: 40 Marks
Pass Mark: 65%, or 26/40 Marks
Duration: 60 Minutes
Open Book/ Closed Book: Closed Book

Why choose us

Our Baltimore venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Baltimore, a city in the state of Maryland, has a current population that totals an average of roughly 621,000 spread across 92.1 square miles of land. At The Knowledge Academy we offer over 50,000 classroom based training courses in Baltimore, in order to enhance people’s learning in an array of subject areas. Education in the USA is provided by both public and private schools, and is mandatory until the age of 16. Pupils conducting their schooling within the USA start off at preschool, followed by elementary school, then middle school, before finishing at high school. At age 18, US citizens are able to engage in higher education. Higher education in the USA normally comes in the form of a college, undergraduate school, or a community college – that latter of which doesn’t normally cost anything to attend. Candidates participating in a course at a college will gain credits towards a bachelor’s degree, whilst candidates participating a course at a community college will be earning credits in order to achieve an associate’s degree.

Address

400 East Pratt Street,

8th Floor,

Maryland 21202,

Baltimore,

United States

T: +1 7204454674

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Project Management Courses | Certified Digital Services Project Manager Training in Baltimore. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Learn more in our FAQs

Unlock your potential with The Knowledge Academy's Project Management Courses | Certified Digital Services Project Manager Training in Baltimore, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Learn more in our FAQs

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

Learn more in our FAQs

What our customers are saying

Lakshman was a great tutor and coach. I enjoyed my two days on this course and found him very personable and knowledgeable on the subject matter. Lakshman allowed me to participate and put forward my thoughts and insights which greatly help me grasp the subject material.

Francois Camilleri

Laxman was a great trainer. He made you feel at ease and his explanations were simple to interpret.

Rhidian Crompton

Jan has a brilliant teaching style and is a very experienced PM as well as a trainer and was able to provide practical real world examples of everything he was teaching, this made it much easier to understand concepts and was very much appreciated.

Paul Goff

Project Management Courses | Certified Digital Services Project Manager Training in Baltimore FAQs

What is digital project management?

Digital project management involves planning, executing, and managing projects using digital tools and methodologies. It focuses on coordinating tasks, resources, and teams remotely, often leveraging online platforms for collaboration, communication, and project tracking to ensure successful project delivery.

What is the scope of Certified Digital Service Project Manager (CDSPM)?

The Certified Digital Service Project Manager (CDSPM) credential focuses on equipping professionals with skills in managing digital service projects, covering agile methodologies, User Experience (UX), and digital transformation strategies. It aims to enhance project delivery and service quality in digital environments.

What kind of skills are required to be a Digital Service Project Manager?

A Digital Service Project Manager needs skills in project management, digital technologies, Agile methodologies, communication, stakeholder management, and a solid understanding of digital service development lifecycle.

What are the various stages of project management?

Project management stages include initiation, planning, execution, monitoring and control, and closure. These stages ensure projects are well-defined, organised, executed, and closed effectively, meeting goals and stakeholder expectations.

What are the principles of a Digital Project Manager?

The principles of a Digital Project Manager include Agile methodology application, effective communication, stakeholder management, risk assessment, and budget control to ensure successful project delivery in digital environments.

Are there any prerequisites for taking this Certified Digital Services Project Manager Course?

What is included in this Certified Digital Services Project Manager Training?

In this Certified Digital Services Project Manager Certification Course, delegates will have 2-day intensive training with our experienced instructors, a digital delegate pack consisting of important notes related to this course, and a certificate after course completion.

What are the career opportunities available after completing this Certified Digital Services Project Manager (CDSPM) Certification?

After completing the Certified Digital Services Project Manager (CDSPM) Certification, career opportunities include roles such as Digital Project Manager, IT Project Manager, Agile Project Manager, Product Manager, and Consultant in various industries, focusing on digital service delivery and management.

Who should I contact if I am unable to access my course?

If you face any issues in accessing the course materials, then you can reach out to our customer support team who will provide you with quick assistance to resolve the issue.

Why choose The Knowledge Academy in Baltimore over others?

The Knowledge Academy in Baltimore stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this Certified Digital Services Project Manager Course.

What is the cost/training fees for CDSPM (Certified Digital Services Project Manager) Course in Baltimore?

The training fees for CDSPM (Certified Digital Services Project Manager) Coursein Baltimore starts from $2295

Which is the best training institute/provider of CDSPM (Certified Digital Services Project Manager) Course in Baltimore?

The Knowledge Academy is the Leading global training provider for CDSPM (Certified Digital Services Project Manager) Course.

What are the best Project Management Courses courses in Baltimore?

Please see our Project Management Courses courses available in Baltimore

Why choose us

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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