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Course information
Building Rapport with Customers Course Outline
Module 1: Introduction to Rapport
- What is Rapport?
- Importance of Rapport
- Benefits of Rapport
- Types of Building Rapport
Module 2: Build Rapport with Customers
- How to Build Rapport?
- Techniques for Building Rapport Over the Phone
Module 3: Rapport Building Questions
- What are the Questions of Building Rapport with Clients?
- Questions to Virtually Build Rapport
Module 4: Building Rapport in Specific Situations
- Call-Closing Statements
- Create Rapport in a Customer Chat Interaction
- Build Rapport by Email
- Rapport Building with Angry Customers
- Maintain Rapport when Delivering Bad News to Customers
Who should attend this Building Rapport with Customers Course?
This Building Rapport with Customers Training Course in Albany, NY is designed to provide individuals, especially those in customer-facing roles, with the skills and techniques needed to establish strong connections and positive relationships with customers. This Sales Course will benefit the following professionals:
- Customer Service Representatives
- Sales Representatives
- Technical Support Representatives
- Telemarketers
- Human Resources Professionals
- Account Managers
- Team Leaders and Managers
Prerequisites of the Building Rapport with Customers Course
There are no formal prerequisites for this Building Rapport with Customers Training Course. However, prior experience in customer service or related roles is recommended but not mandatory. Also, familiarity with problem-solving skills might prove to be beneficial for the delegate.
Building Rapport with Customers Course Overview
Rapport is a connection or interaction with another person, and it is a state of mutually beneficial understanding with another person or group. The process of making a connection with any individual is known as rapport building. This course demonstrates how it in Albany, NY helps organizations to increase their sales, reduce client churn, and lead to priceless client referrals.
Studying this Building Rapport with Customers Training Course in Albany, NY helps learners to gain skills for maintaining a relationship with clients. It assists individuals to empathies with clients by sharing personal experiences, mirroring their feelings back to them, and normalizing their problems. Adding building rapport as a skill in your profile will certainly help you to undertake a variety of tremendous job opportunities.
This 1-day Building Rapport with Customers Training Course provided by The Knowledge Academy in Albany, NY covers all the essential topics by which delegates become fully familiar with rapport. During this training, they will learn about how to build rapport in specific situations. They also learn about the benefits of rapport, creating rapport in a customer chat interaction, rapport building with angry customers, the importance of rapport, and many more.
Course Objectives:
- To define what rapport is and why it is important in customer service
- To learn how to build rapport with customers in different situations
- To identify the key techniques for building rapport, such as active listening, mirroring, and empathy
- To practice building rapport with customers through role-playing and other exercises
- To develop a personal rapport-building style that is authentic and effective
After attending this Building Rapport with Customers Training Course, delegates in Albany, NY will be able to effectively build rapport with customers. They will also be able to maintain rapport when delivering bad news to customers.
What’s included in this Building Rapport with Customers Course?
- World-Class Training Sessions from Experienced Instructors
- Building Rapport with Customers Certificate
- Digital Delegate Pack
Why choose us
Our Albany, NY venue
Includes..
Air conditioned
To keep you comfortable during your course we offer a fully air conditioned environment.
Full IT support
IT support is on hand to sort out any unforseen issues that may arise.
Video equipment
This location has full video conferencing equipment.
Ways to take this course
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Sales Training | Building Rapport With Customers in Albany, NY. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Unlock your potential with The Knowledge Academy's Sales Training | Building Rapport With Customers in Albany, NY, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.
Tailored learning experience
Leverage benefits offered from a certification that fits your unique business or project needs
Maximise your training budget
Cut unnecessary costs and focus your entire budget on what really matters, the training.
Team building opportunity
Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings
Monitor employees progress
The course know-how will help you track and evaluate your employees' progression and performance with relative ease
What our customers are saying
Sales Training | Building Rapport With Customers in Albany, NY FAQs
Rapport is the harmonious connection and understanding established between individuals, characterized by mutual respect, trust, and effective communication.
There are no formal prerequisites to attend this course.
This course is beneficial for professionals in sales, leadership, customer service, and anyone seeking to enhance interpersonal skills for successful and meaningful connections.
Building rapport fosters trust, strengthens relationships, improves communication, and enhances overall collaboration, leading to increased success in both personal and professional interactions.
Rapport Building training is crucial as it equips individuals with the skills to create positive connections, fostering understanding and cooperation in diverse social and business settings.
The duration of this course is 1 day.
Effective ways to build customer rapport include active listening, showing empathy, personalizing interactions, and consistently delivering high-quality service, creating a positive and lasting customer relationship.
Participants will learn techniques for effective communication, active listening, and relationship-building, enabling them to establish and maintain positive connections in various personal and professional contexts.
The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking Rapport Building Certification Course.
The training fees for Building Rapport with Customersin Albany, NY starts from $1295
The Knowledge Academy is the Leading global training provider for Building Rapport with Customers.
Please see our Sales Training courses available in Albany, NY
Why choose us
Best price in the industry
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Many delivery methods
Flexible delivery methods are available depending on your learning style.
High quality resources
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
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