Course information

Building Rapport with Customers Course Outline

Module 1: Introduction to Rapport

  • What is Rapport?
  • Importance of Rapport
  • Benefits of Rapport
  • Types of Building Rapport

Module 2: Build Rapport with Customers

  • How to Build Rapport?
  • Techniques for Building Rapport Over the Phone

Module 3: Rapport Building Questions

  • What are the Questions of Building Rapport with Clients?
  • Questions to Virtually Build Rapport

Module 4: Building Rapport in Specific Situations

  • Call-Closing Statements
  • Create Rapport in a Customer Chat Interaction
  • Build Rapport by Email
  • Rapport Building with Angry Customers
  • Maintain Rapport when Delivering Bad News to Customers

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Who should attend this Building Rapport with Customers Course?

This Building Rapport with Customers Training Course in Baton Rouge is designed to provide individuals, especially those in customer-facing roles, with the skills and techniques needed to establish strong connections and positive relationships with customers. This Sales Course will benefit the following professionals:

  • Customer Service Representatives
  • Sales Representatives
  • Technical Support Representatives
  • Telemarketers
  • Human Resources Professionals
  • Account Managers
  • Team Leaders and Managers

Prerequisites of the Building Rapport with Customers Course

There are no formal prerequisites for this Building Rapport with Customers Training Course. However, prior experience in customer service or related roles is recommended but not mandatory. Also, familiarity with problem-solving skills might prove to be beneficial for the delegate.

Building Rapport with Customers Course Overview

Rapport is a connection or interaction with another person, and it is a state of mutually beneficial understanding with another person or group. The process of making a connection with any individual is known as rapport building. This course demonstrates how it in Baton Rouge helps organizations to increase their sales, reduce client churn, and lead to priceless client referrals.

Studying this Building Rapport with Customers Training Course in Baton Rouge helps learners to gain skills for maintaining a relationship with clients. It assists individuals to empathies with clients by sharing personal experiences, mirroring their feelings back to them, and normalizing their problems. Adding building rapport as a skill in your profile will certainly help you to undertake a variety of tremendous job opportunities.

This 1-day Building Rapport with Customers Training Course provided by The Knowledge Academy in Baton Rouge covers all the essential topics by which delegates become fully familiar with rapport. During this training, they will learn about how to build rapport in specific situations. They also learn about the benefits of rapport, creating rapport in a customer chat interaction, rapport building with angry customers, the importance of rapport, and many more.

Course Objectives:

  • To define what rapport is and why it is important in customer service
  • To learn how to build rapport with customers in different situations
  • To identify the key techniques for building rapport, such as active listening, mirroring, and empathy
  • To practice building rapport with customers through role-playing and other exercises
  • To develop a personal rapport-building style that is authentic and effective

After attending this Building Rapport with Customers Training Course, delegates in Baton Rouge will be able to effectively build rapport with customers. They will also be able to maintain rapport when delivering bad news to customers.

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What’s included in this Building Rapport with Customers Course?

  • World-Class Training Sessions from Experienced Instructors
  • Building Rapport with Customers Certificate
  • Digital Delegate Pack

Why choose us

Our Baton Rouge venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Baton Rouge is the capital of the state of Louisiana, it has an estimated population of 230,000 people. The name of the city means “Red Stick” in French. Education in the USA is provided by both public and private schools, and is mandatory until the age of 16.  Pupils conducting their schooling within the USA start off at preschool, followed by elementary school, then middle school, before finishing at high school.  At age 18, US citizens are able to engage in higher education.  Higher education in the USA normally comes in the form of a college, undergraduate school, or a community college – that latter of which doesn’t normally cost anything to attend.  Candidates participating in a course at a college will gain credits towards a bachelor’s degree, whilst candidates participating a course at a community college will be earning credits in order to achieve an associate’s degree. The East Baton Rouge Parish Public Schools board oversees the running of the public primary and secondary schools in the city. There are a number of charter schools in the area, one of these is the Mentorship Academy. This school uses their relationship and proximity to local businesses to establish opportunities with them. Baton Rouge is also home to 9 U.S Blue Ribbon School and renowned Magnet Program for gifted children in specific areas. Louisiana State University is a public university with an enrollment of 32,000 students and 1,300 faculty members. It was founded in 1853 as a military academy. It is now officially known as Louisiana State University and Agricultural and Mechanical College. The college has schools in agriculture, art and design, engi9neering and science. At The Knowledge Academy we offer over 50,000 classroom based training courses in the United States, including popular locations such as Baton Rouge.

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Address

301 North Main Street, 

Louisiana 70825, 

Baton Rouge, 

United States

T: +1 7204454674

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Sales Training | Building Rapport With Customers in Baton Rouge. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Sales Training | Building Rapport With Customers in Baton Rouge, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

Sales Training | Building Rapport With Customers in Baton Rouge FAQs

Rapport is the harmonious connection and understanding established between individuals, characterized by mutual respect, trust, and effective communication.
There are no formal prerequisites to attend this course.
This course is beneficial for professionals in sales, leadership, customer service, and anyone seeking to enhance interpersonal skills for successful and meaningful connections.
Building rapport fosters trust, strengthens relationships, improves communication, and enhances overall collaboration, leading to increased success in both personal and professional interactions.
Rapport Building training is crucial as it equips individuals with the skills to create positive connections, fostering understanding and cooperation in diverse social and business settings.
The duration of this course is 1 day.
Effective ways to build customer rapport include active listening, showing empathy, personalizing interactions, and consistently delivering high-quality service, creating a positive and lasting customer relationship.
Participants will learn techniques for effective communication, active listening, and relationship-building, enabling them to establish and maintain positive connections in various personal and professional contexts.
The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking Rapport Building Certification Course.
The training fees for Building Rapport with Customersin Baton Rouge starts from $1295
The Knowledge Academy is the Leading global training provider for Building Rapport with Customers.
Please see our Sales Training courses available in Baton Rouge
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Why choose us

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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