Sales Training | Building Rapport With Customers in Charleston

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Building Rapport with Customers

Charleston

Forge genuine connections for success with Rapport Building Training
Enhance communication and influence with practical interpersonal skills
Boost confidence and master the art of impactful connections Charleston

Dates & Prices Dates & Prices

Course information

Building Rapport with Customers Course Outline

Module 1: Introduction to Rapport

What is Rapport?
Importance of Rapport
Benefits of Rapport
Types of Building Rapport

Module 2: Build Rapport with Customers

How to Build Rapport?
Techniques for Building Rapport Over the Phone

Module 3: Rapport Building Questions

What are the Questions of Building Rapport with Clients?
Questions to Virtually Build Rapport

Module 4: Building Rapport in Specific Situations

Call-Closing Statements
Create Rapport in a Customer Chat Interaction
Build Rapport by Email
Rapport Building with Angry Customers
Maintain Rapport when Delivering Bad News to Customers

Who should attend this Building Rapport with Customers Course?

This Building Rapport with Customers Training Course in Charleston is designed to provide individuals, especially those in customer-facing roles, with the skills and techniques needed to establish strong connections and positive relationships with customers. This Sales Course will benefit the following professionals:

Customer Service Representatives
Sales Representatives
Technical Support Representatives
Telemarketers
Human Resources Professionals
Account Managers
Team Leaders and Managers

Prerequisites of the Building Rapport with Customers Course

There are no formal prerequisites for this Building Rapport with Customers Training Course. However, prior experience in customer service or related roles is recommended but not mandatory. Also, familiarity with problem-solving skills might prove to be beneficial for the delegate.

Building Rapport with Customers Course Overview

Rapport is a connection or interaction with another person, and it is a state of mutually beneficial understanding with another person or group. The process of making a connection with any individual is known as rapport building. This course demonstrates how it in Charleston helps organizations to increase their sales, reduce client churn, and lead to priceless client referrals.

Studying this Building Rapport with Customers Training Course in Charleston helps learners to gain skills for maintaining a relationship with clients. It assists individuals to empathies with clients by sharing personal experiences, mirroring their feelings back to them, and normalizing their problems. Adding building rapport as a skill in your profile will certainly help you to undertake a variety of tremendous job opportunities.

This 1-day Building Rapport with Customers Training Course provided by The Knowledge Academy in Charleston covers all the essential topics by which delegates become fully familiar with rapport. During this training, they will learn about how to build rapport in specific situations. They also learn about the benefits of rapport, creating rapport in a customer chat interaction, rapport building with angry customers, the importance of rapport, and many more.

Course Objectives:

To define what rapport is and why it is important in customer service
To learn how to build rapport with customers in different situations
To identify the key techniques for building rapport, such as active listening, mirroring, and empathy
To practice building rapport with customers through role-playing and other exercises
To develop a personal rapport-building style that is authentic and effective

After attending this Building Rapport with Customers Training Course, delegates in Charleston will be able to effectively build rapport with customers. They will also be able to maintain rapport when delivering bad news to customers.

What’s included in this Building Rapport with Customers Course?

World-Class Training Sessions from Experienced Instructors
Building Rapport with Customers Certificate
Digital Delegate Pack

Why choose us

Our Charleston venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Charleston is a city in South Carolina, USA. It is the second largest city and the oldest in South Carolina with a population of around 120,000 people. It has been awarded with the title ‘America’s Most Friendly City’ by a number of travel magazines. The majority of public schools in Charleston are served by the Charleston County School District. There are a number of independent schools including Ashley Hall, Addlestone Hebrew Academy and Mason Preparatory School. The Roman Catholic Diocese of Charleston Office of Education operates most of the parochial schools in the city. For higher education in Charleston there is the College of Charleston, The Citadel, The Military College of South Carolina, and the Medical University of South Carolina. Private universities include Charleston School of Law, Roper Hospital School of Practical Nursing, The American College of the Building Arts and The Art Institute of Charleston. The College of Charleston is the oldest college in South Carolina and serves around 10,000 students a year. The unemployment rate in Charleston is at 4.7%. This has improved greatly since last year’s rate of 5.5%.

Address

Faber Center
4000 S. Faber Place Drive
Suite 300
Charleston
South Carolina
29405

T: +1 7204454674

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Sales Training | Building Rapport With Customers in Charleston. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Learn more in our FAQs

Unlock your potential with The Knowledge Academy's Sales Training | Building Rapport With Customers in Charleston, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Learn more in our FAQs

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

Learn more in our FAQs

What our customers are saying

Sales Training | Building Rapport With Customers in Charleston FAQs

What is rapport?

Rapport is the harmonious connection and understanding established between individuals, characterized by mutual respect, trust, and effective communication.

What are the pre-requisites?

There are no formal prerequisites to attend this course.

Who should attend this course?

This course is beneficial for professionals in sales, leadership, customer service, and anyone seeking to enhance interpersonal skills for successful and meaningful connections.

What are the benefits of building rapport?

Building rapport fosters trust, strengthens relationships, improves communication, and enhances overall collaboration, leading to increased success in both personal and professional interactions.

Why Rapport Building training is important?

Rapport Building training is crucial as it equips individuals with the skills to create positive connections, fostering understanding and cooperation in diverse social and business settings.

What is the duration of this course?

The duration of this course is 1 day.

What are the effective ways to build customer rapport?

Effective ways to build customer rapport include active listening, showing empathy, personalizing interactions, and consistently delivering high-quality service, creating a positive and lasting customer relationship.

What will I learn during the Rapport Building Training course?

Participants will learn techniques for effective communication, active listening, and relationship-building, enabling them to establish and maintain positive connections in various personal and professional contexts.

Why choose The Knowledge Academy in Charleston over others?

The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking Rapport Building Certification Course.

What is the cost/training fees for Building Rapport with Customers in Charleston?

The training fees for Building Rapport with Customersin Charleston starts from $1295

Which is the best training institute/provider of Building Rapport with Customers in Charleston?

The Knowledge Academy is the Leading global training provider for Building Rapport with Customers.

What are the best Sales Training courses in Charleston?

Please see our Sales Training courses available in Charleston

Why choose us

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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