Course information

Building Rapport with Customers Course Outline

Module 1: Introduction to Rapport

  • What is Rapport?
  • Importance of Rapport
  • Benefits of Rapport
  • Types of Building Rapport

Module 2: Build Rapport with Customers

  • How to Build Rapport?
  • Techniques for Building Rapport Over the Phone

Module 3: Rapport Building Questions

  • What are the Questions of Building Rapport with Clients?
  • Questions to Virtually Build Rapport

Module 4: Building Rapport in Specific Situations

  • Call-Closing Statements
  • Create Rapport in a Customer Chat Interaction
  • Build Rapport by Email
  • Rapport Building with Angry Customers
  • Maintain Rapport when Delivering Bad News to Customers

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Who should attend this Building Rapport with Customers Course?

This Building Rapport with Customers Training Course in Sacramento is designed to provide individuals, especially those in customer-facing roles, with the skills and techniques needed to establish strong connections and positive relationships with customers. This Sales Course will benefit the following professionals:

  • Customer Service Representatives
  • Sales Representatives
  • Technical Support Representatives
  • Telemarketers
  • Human Resources Professionals
  • Account Managers
  • Team Leaders and Managers

Prerequisites of the Building Rapport with Customers Course

There are no formal prerequisites for this Building Rapport with Customers Training Course. However, prior experience in customer service or related roles is recommended but not mandatory. Also, familiarity with problem-solving skills might prove to be beneficial for the delegate.

Building Rapport with Customers Course Overview

Rapport is a connection or interaction with another person, and it is a state of mutually beneficial understanding with another person or group. The process of making a connection with any individual is known as rapport building. This course demonstrates how it in Sacramento helps organizations to increase their sales, reduce client churn, and lead to priceless client referrals.

Studying this Building Rapport with Customers Training Course in Sacramento helps learners to gain skills for maintaining a relationship with clients. It assists individuals to empathies with clients by sharing personal experiences, mirroring their feelings back to them, and normalizing their problems. Adding building rapport as a skill in your profile will certainly help you to undertake a variety of tremendous job opportunities.

This 1-day Building Rapport with Customers Training Course provided by The Knowledge Academy in Sacramento covers all the essential topics by which delegates become fully familiar with rapport. During this training, they will learn about how to build rapport in specific situations. They also learn about the benefits of rapport, creating rapport in a customer chat interaction, rapport building with angry customers, the importance of rapport, and many more.

Course Objectives:

  • To define what rapport is and why it is important in customer service
  • To learn how to build rapport with customers in different situations
  • To identify the key techniques for building rapport, such as active listening, mirroring, and empathy
  • To practice building rapport with customers through role-playing and other exercises
  • To develop a personal rapport-building style that is authentic and effective

After attending this Building Rapport with Customers Training Course, delegates in Sacramento will be able to effectively build rapport with customers. They will also be able to maintain rapport when delivering bad news to customers.

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What’s included in this Building Rapport with Customers Course?

  • World-Class Training Sessions from Experienced Instructors
  • Building Rapport with Customers Certificate
  • Digital Delegate Pack

Why choose us

Our Sacramento venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Sacramento is situated near central valley at the joining of the Sacramento River and the American River, as well as it being the capital city of California it is also the sixth largest city within California and is home to around 485,199 people within 2014. Sacramento also has a metropolitan population of an estimated 2,414, 783 in 2010 therefore ranking it in third place as the largest metropolitan population within California. Sacramento is also the seat to the government of Sacramento County, and America’s most diverse city as of Harvard University civil rights project in 2002. There are a number of different types of schools, which are public, private or independent, the independent schools within Sacramento include the Waldorf School and the Sacramento Country Day School which was run by the California Association of Independent Schools as opposed to being one of the Roman Catholic Independent schools. The Public schools include Natomas Unified School District, Twin Rivers Unified School District, Sacramento City Unified School District and Elk Grove Unified School District. Some of the Universities within the city include Sacramento State (California State University, Sacramento) and University of California. Sacramento State University plays a big part in the education of students, as of 2004 they enrolled roughly 22,555 undergraduates within the eight colleges it operates. There is also a few universities with campuses in Sacramento which include the McGeroge School of law – University of Pacific, National University, Western Seminary and the University of San Francisco. All of the Universities offer students different types of courses and degrees some of which include graduate, undergraduate, bachelors, masters and doctoral degrees. Subjects can also differ depending on the institution with regards to public health sciences, administration, project management, business, sciences, law, counselling, education, mathematics, engineering, arts, sports and many more. Sacramento also consists of different schools which practise religion, these being an Islamic school the Masjid Annur, Christian schools such as the Sacramento Adventist Academy and the Capital Christian School as well as a Jewish school which is the Shalom School.

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Address

Sacremento, California

T: +1 7204454674

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Sales Training | Building Rapport With Customers in Sacramento. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Sales Training | Building Rapport With Customers in Sacramento, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

Sales Training | Building Rapport With Customers in Sacramento FAQs

Rapport is the harmonious connection and understanding established between individuals, characterized by mutual respect, trust, and effective communication.
There are no formal prerequisites to attend this course.
This course is beneficial for professionals in sales, leadership, customer service, and anyone seeking to enhance interpersonal skills for successful and meaningful connections.
Building rapport fosters trust, strengthens relationships, improves communication, and enhances overall collaboration, leading to increased success in both personal and professional interactions.
Rapport Building training is crucial as it equips individuals with the skills to create positive connections, fostering understanding and cooperation in diverse social and business settings.
The duration of this course is 1 day.
Effective ways to build customer rapport include active listening, showing empathy, personalizing interactions, and consistently delivering high-quality service, creating a positive and lasting customer relationship.
Participants will learn techniques for effective communication, active listening, and relationship-building, enabling them to establish and maintain positive connections in various personal and professional contexts.
The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking Rapport Building Certification Course.
The training fees for Building Rapport with Customersin Sacramento starts from $1295
The Knowledge Academy is the Leading global training provider for Building Rapport with Customers.
Please see our Sales Training courses available in Sacramento
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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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