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SIAM™ Foundation Training Overview
SIAM™ Foundation Training Course Outline
Domain 1: Introduction to SIAM™
Module 1: SIAM™ Fundamentals
- Outline the Purpose and Value of a SIAM™ Approach
- Describe Business Drivers for SIAM™
Module 2: SIAM™ Layers and Structures
- Explain the SIAM™ Layers
- SIAM™ Structures, Advantages, and Disadvantages for a Hybrid Service Integrator
Domain 2: SIAM™ Implementation Roadmap
Module 3: SIAM™ Implementation Key Stages
- Distinguish Between the Different SIAM Implementation Key Stages
- Objectives, Triggers, Inputs, Activities, and Outputs in the Discovery and Strategy Stage
- Objectives, Triggers, Inputs, Activities, and Outputs in the Plan and Build Stage
- Objectives, Triggers, Inputs, Activities, and Outputs in the Implement Stage
- Objectives, Triggers, Inputs, Activities, and Outputs in the Run and Improve Stage
Domain 3: SIAM™ Roles and Responsibilities
Module 4: SIAM™ Roles and Responsibilities
- Roles and Responsibilities
- SIAM™ Structural Elements
Domain 4: SIAM™ Practices
Module 5: Practices of SIAM™
- People Practices of Managing Cross-Functional Teams
- Process Practices of Integrating Processes Across Service Providers
- Measurement Practices of Enabling and Reporting on end-to-end Services
- Technology Practices of Creating a Tooling Strategy
Domain 5: Processes to Support SIAM™
Module 6: Processes in a SIAM™ Ecosystem
- Function of Processes in a SIAM™ Ecosystem
Module 7: Objectives and SIAM™ Considerations of the Main Processes
- Indicate What the Process Purpose is Outline the SIAM Considerations
Domain 6: SIAM™ Challenges and Risks
Module 8: Challenges, Associated Risks and Potential Mitigations
- Importance of Building the Business Case, the Associated Risks and Mitigations
- Importance of the Level of Control & Ownership, Associated Challenges and Mitigations
- Importance of Security, the Associated Risks and Mitigations
- Challenges Associated with Measuring Success and its Mitigations
- Commercial Challenges, the Challenges with Legacy Contracts and their Mitigations
Domain 7: SIAM™ and Other Practices
Module 10: Other Practices
- Contribution of the Following Frameworks and Standards to a SIAM™ Ecosystem
Who should attend this SIAM™ Foundation Training Course?
This SIAM™ Foundation Course is designed for individuals who are involved in or responsible for managing the integration of multiple service providers to deliver seamless and effective services to organisations. There are a variety of professionals who can benefit from attending this course, such as:
- Service Integration Managers
- Service Delivery Managers
- Project Managers
- IT Managers
- Change Managers
Prerequisites of the SIAM™ Foundation Training Course
There are no formal prerequisites to attend this SIAM™ Foundation Course. However, a basic understanding of IT Service Management terminology can be beneficial for delegates before pursuing this course.
SIAM™ Foundation Training Course Overview
Service Integration and Management (SIAM™) Foundation Training introduces delegates to the core principles of service integration, emphasising its relevance in today's complex business landscape. This course provides a foundational understanding of SIAM™ and its pivotal role in optimising service delivery across diverse service providers.
To excel in service management, mastering SIAM™ is imperative for professionals such as IT Managers, Service Delivery Managers, And Project Managers. SIAM Training and Certification empower individuals with the knowledge and skills required to navigate and succeed in multi-service provider environments, enhancing their ability to oversee integrated service delivery.
This 2-day SIAM Course by the Knowledge Academy is tailored to equip delegates with practical insights into the fundamentals of Service Integration and Management. The training covers key aspects, including roles and responsibilities, communication strategies, and governance within a SIAM™ framework, providing delegates with a comprehensive foundation for effective service integration.
Course Objectives
- To grasp the fundamental concepts of Service Integration and Management
- To understand the key roles and responsibilities in a SIAM™ framework
- To learn effective communication and collaboration techniques in a multi-service provider setting
- To gain insights into establishing and maintaining governance in SIAM™
- To familiarise oneself with practical aspects of implementing and managing SIAM™ processes
- To prepare for the SIAM™ Foundation Certification exam
Upon completion of the SIAM™ Foundation Training, delegates will emerge with a solid understanding of SIAM™ principles and practices. Armed with the certification, delegates will have the expertise to contribute effectively to service integration initiatives, driving operational efficiency and elevating their roles in the realm of service management.
What’s included in this SIAM™ Foundation Training Course?
- SIAM™ Foundation Examination
- World-Class Training Sessions from Experienced Instructors
- SIAM™ Foundation Certificate
- Digital Delegate Pack
SIAM™ Foundation Exam Information
The SIAM™ Foundation Exam assesses participants' understanding SIAM™ principles and concepts. This certification focuses on evaluating an individual's knowledge of the fundamental principles and practices of managing multiple service providers to deliver integrated and value-driven services to the organisation. The format of the exam is as follows:
- Question Type: Multiple Choice
- Total Questions: 40
- Total Marks: 40 Marks
- Pass Mark: 65%
- Duration: 1 hour
- Open Book/ Closed Book: Closed Book
Why choose us
Ways to take this course
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led SIAM™ Foundation Training. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Live classes
Join a scheduled class with a live instructor and other delegates.
Interactive
Engage in activities, and communicate with your trainer and peers.
Global Pool of the Best Trainers
We handpick from a global pool of expert trainers for our Online Instructor-led courses.
Expertise
With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.
Global Reach
With classes running in all timezones, access any of our courses and course material from anywhere, anytime.
Unlock your potential with The Knowledge Academy's SIAM™ Foundation Training, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
What our customers are saying
He made the explanation in a very simple way and easy to understand.
Enrique Macías
The trainer demonstrated expertise in the course topic areas
Alejandro Lamprea
The Training is okay, the basic idea of SIAM framework have learned from the class. If there can have more real case sample how to apply SIAM is mush better.
Derek Leung
SIAM™ Foundation Training FAQs
SIAM™ is also known as Service Integration and Management. It is a widely-accepted methodology used to manage multiple service providers by assimilating them to offer a single business-facing IT organisation.
There are no formal prerequisites to attend this SIAM™ Foundation Training course.
This SIAM™ Foundation Training course is ideal for anyone who wants to successfully implement and manage an organisation's service integration and management models.
Service Integration and Management (SIAM) is an IT service delivery model that provides managing services received from several IT delivery towers on behalf of a business.
Customer organisation, service integrator, and service provider are the three layers in a SIAM™ ecosystem.
It provides better service to end-users, cost-efficiency, increased accountability, more flexibility, development and ownership of intellectual property are the benefits of SIAM™.
In this SIAM™ Foundation Training course, you will learn about business drivers for SIAM™, the contribution of the following frameworks and standards to a SIAM™ ecosystem, process practices of integrating processes across service providers, technology practices of creating a tooling strategy, structural elements, and many other essential concepts.
The training fees for SIAM™ Foundation Trainingin the United States starts from $2495
The Knowledge Academy is the Leading global training provider for SIAM™ Foundation Training.
Please see our SIAM™ Training courses available in the United States
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Best price in the industry
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Many delivery methods
Flexible delivery methods are available depending on your learning style.
High quality resources
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
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