Course information

SIAM™ Foundation Training Course Outline

Domain 1: Introduction to SIAM™

Module 1: SIAM™ Fundamentals

  • Outline the Purpose and Value of a SIAM Approach
  • Describe Business Drivers for SIAM

Module 2: SIAM™ Layers and Structures

  • Explain the SIAM Layers
  • SIAM Structures, Advantages, and Disadvantages for a Hybrid Service Integrator

Domain 2: SIAM™ Implementation Roadmap

Module 3: SIAM™ Implementation Key Stages

  • Distinguish Between the Different SIAM Implementation Key Stages
  • Objectives, Triggers, Inputs, Activities, and Outputs in the Discovery and Strategy Stage
  • Objectives, Triggers, Inputs, Activities, and Outputs in the Plan and Build Stage
  • Objectives, Triggers, Inputs, Activities, and Outputs in the Implement Stage
  • Objectives, Triggers, Inputs, Activities, and Outputs in the Run and Improve Stage

Domain 3: SIAM™ Roles and Responsibilities

Module 4: SIAM™ Roles and Responsibilities

  • Roles and Responsibilities
  • SIAM Structural Elements

Domain 4: SIAM™ Practices

Module 5: Practices of SIAM™

  • People Practices of Managing Cross-Functional Teams
  • Process Practices of Integrating Processes Across Service Providers
  • Measurement Practices of Enabling and Reporting on end-to-end Services
  • Technology Practices of Creating a Tooling Strategy

Domain 5: Processes to Support SIAM™

Module 6: Processes in a SIAM™ Ecosystem

  • Function of Processes in a SIAM Ecosystem

Module 7: Objectives and SIAM™ Considerations of the Main Processes

  • Indicate What the Process Purpose is Outline the SIAM Considerations

Domain 6: SIAM™ Challenges and Risks

Module 8: Challenges, Associated Risks and Potential Mitigations

  • Importance of Building the Business Case, the Associated Risks and Mitigations
  • Importance of the Level of Control & Ownership, Associated Challenges and Mitigations
  • Importance of Security, the Associated Risks and Mitigations
  • Challenges Associated with Measuring Success and its Mitigations
  • Commercial Challenges, the Challenges with Legacy Contracts and their Mitigations

Domain 7: SIAM™ and Other Practices

Module 10: Other Practices

  • Contribution of the Following Frameworks and Standards to a SIAM Ecosystem

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Who should attend this SIAM™ Foundation Training Course?

This SIAM™ Foundation Course is designed for individuals who are involved in or responsible for managing the integration of multiple service providers to deliver seamless and effective services to organisations. There are a variety of professionals who can benefit from attending this course, such as:

  • Service Integration Managers
  • Service Delivery Managers
  • Project Managers
  • IT Managers
  • Change Managers

Prerequisites of the SIAM™ Foundation Training Course

There are no formal prerequisites to attend this SIAM™ Foundation Course. However, a basic understanding of IT Service Management terminology can be beneficial for delegates before pursuing this course. 

SIAM™ Foundation Training Course Overview

Service Integration and Management (SIAM™) Foundation Training introduces delegates to the core principles of service integration, emphasising its relevance in today's complex business landscape. This course provides a foundational understanding of SIAM™ and its pivotal role in optimising service delivery across diverse service providers.

To excel in service management, mastering SIAM™ is imperative for professionals such as IT Managers, Service Delivery Managers, And Project Managers. SIAM Training and Certification empower individuals with the knowledge and skills required to navigate and succeed in multi-service provider environments, enhancing their ability to oversee integrated service delivery.

This 2-day SIAM Course by the Knowledge Academy is tailored to equip delegates with practical insights into the fundamentals of Service Integration and Management. The training covers key aspects, including roles and responsibilities, communication strategies, and governance within a SIAM™ framework, providing delegates with a comprehensive foundation for effective service integration.

Course Objectives

  • To grasp the fundamental concepts of Service Integration and Management
  • To understand the key roles and responsibilities in a SIAM™ framework
  • To learn effective communication and collaboration techniques in a multi-service provider setting
  • To gain insights into establishing and maintaining governance in SIAM™
  • To familiarise oneself with practical aspects of implementing and managing SIAM™ processes
  • To prepare for the SIAM™ Foundation Certification exam

Upon completion of the SIAM™ Foundation Training, delegates will emerge with a solid understanding of SIAM™ principles and practices. Armed with the certification, delegates will have the expertise to contribute effectively to service integration initiatives, driving operational efficiency and elevating their roles in the realm of service management.

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What’s included in this SIAM™ Foundation Training Course?

  • SIAM™ Foundation Examination
  • World-Class Training Sessions from Experienced Instructors
  • SIAM™ Foundation Certificate 
  • Digital Delegate Pack

SIAM™ Foundation Exam Information

The SIAM™ Foundation Exam assesses participants' understanding SIAM™ principles and concepts. This certification focuses on evaluating an individual's knowledge of the fundamental principles and practices of managing multiple service providers to deliver integrated and value-driven services to the organisation. The format of the exam is as follows: 

  • Question Type: Multiple Choice 
  • Total Questions: 40 
  • Total Marks: 40 Marks 
  • Pass Mark: 65% 
  • Duration: 1 hour  
  • Open Book/ Closed Book: Closed Book 

Why choose us

Our Milwaukee venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Milwaukee is the largest city in Wisconsin. The city is located on the south west shore of Lake Michigan. Milwaukee has an estimated population of around 600,000 people. Education in the USA is provided by both public and private schools, and is mandatory until the age of 16.  Pupils conducting their schooling within the USA start off at preschool, followed by elementary school, then middle school, before finishing at high school.  At age 18, US citizens are able to engage in higher education.  Higher education in the USA normally comes in the form of a college, undergraduate school, or a community college – that latter of which doesn’t normally cost anything to attend.  Candidates participating in a course at a college will gain credits towards a bachelor’s degree, whilst candidates participating a course at a community college will be earning credits in order to achieve an associate’s degree. The public school system in Milwaukee is run by the local school district (MPS). There are 323 schools for 90,000 students. There are specialist magnet schools for those with an interest in academics or the arts. Of persons in Milwaukee aged 25 and above, 84.5% have a high school diploma, and 27% have a bachelor's degree or higher. In 2000, Milwaukee ranked 6th among the 30 largest North American cities in number of college students per capita. Higher education institutes in the Milwaukee area include: Medical College of Wisconsin, Milwaukee Area Technical College, Milwaukee Institute of Art and Design and Milwaukee School of Engineering. At The Knowledge Academy we offer over 50,000 classroom based training courses in the United States, including popular locations such as Milwaukee.

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Address

Downtown Milwaukee
250 East Wisconsin Avenue
18th Floor
Milwaukee
Wisconsin
53202

T: +1 7204454674

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led SIAM™ Foundation Training | SIAM™ Training in Milwaukee. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's SIAM™ Foundation Training | SIAM™ Training in Milwaukee, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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What our customers are saying

SIAM™ Foundation Training | SIAM™ Training in Milwaukee FAQs

SIAM™ is also known as Service Integration and Management. It is a widely-accepted methodology used to manage multiple service providers by assimilating them to offer a single business-facing IT organisation.
There are no formal prerequisites to attend this SIAM™ Foundation Training course.
This SIAM™ Foundation Training course is ideal for anyone who wants to successfully implement and manage an organisation's service integration and management models.
Service Integration and Management (SIAM) is an IT service delivery model that provides managing services received from several IT delivery towers on behalf of a business.
Customer organisation, service integrator, and service provider are the three layers in a SIAM™ ecosystem.
It provides better service to end-users, cost-efficiency, increased accountability, more flexibility, development and ownership of intellectual property are the benefits of SIAM™.
In this SIAM™ Foundation Training course, you will learn about business drivers for SIAM™, the contribution of the following frameworks and standards to a SIAM™ ecosystem, process practices of integrating processes across service providers, technology practices of creating a tooling strategy, structural elements, and many other essential concepts.
The training fees for SIAM™ Foundation Trainingin Milwaukee starts from $2495
The Knowledge Academy is the Leading global training provider for SIAM™ Foundation Training.
Please see our SIAM™ Training courses available in Milwaukee
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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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