Course information

SIAM™ Professional Training Course Outline

Domain 1: Discovery and Strategy

Module 1: Design the Elements of SIAM Governance Framework

  • Interpret the Characteristics of Governance in the SIAM Ecosystem
  • Differentiate SIAM Governance Roles
  • Governance Approaches for Monitoring and Measuring Service Performance

Module 2: Analyse the Current Situation

  • Analyse Existing Services, Service Groupings, Service Providers, and the Marketplace
  • How to Assess Current Capability?
  • Classify the Influences for Deciding on the SIAM Model and Sourcing Approach

Module 3: Define the Key Elements of a SIAM Strategy

  • Interpret Strategic Drivers for SIAM
  • Differentiate Critical Success Factors for SIAM
  • Interpret the Principles and Policies for Roles and Responsibilities
  • Select an Appropriate SIAM Strategy
  • How to Gain and Maintain Buy-in to a SIAM Strategy?
  • Content of the Business Case and the Transition Project for SIAM

Domain 2: Plan and Build

Module 4: Design a Detailed SIAM Model

  • Analyse Organisation Specific Service Models and Process Models
  • Select an Appropriate Sourcing Approach and SIAM Structure
  • Detailed Roles and Responsibilities
  • Select a Performance Measurement and Reporting Framework
  • Select a Collaboration Model
  • Analyse Contract Considerations for SIAM

Module 5: Plan for a SIAM Implementation

  • Challenges for Organisational Change
  • Differentiate Between Approaches for Onboarding of Services and Service Providers
  • Appropriate Tooling Strategy and Integration Methods for a SIAM Ecosystem

Domain 3: Implement

Module 6: How Different Scenarios Can Support a SIAM Implementation?

  • Choose Between the Big Bang Approach and a Phased Approach based on the Benefits and Risks of these Approaches
  • How to Transition to the Approved SIAM Model?

Module 7: Apply Ongoing Change Management

  • Choose Ways to Influence Morale and Motivation

Domain 4: Run and Improve

Module 8: Operate, Assure, and Improve a SIAM Ecosystem

  • Analyse Structural Elements at Different Levels
  • Select Appropriate Mechanisms to Address Issues and Improve Provider and Integrator Performance
  • Apply Audit and Compliance Mechanisms

Domain 5: SIAM Practices

Module 9: Apply SIAM Practices

  • Apply All SIAM Practices for the:
    • Discovery and Strategy Stage
    • Plan and Build Stage
    • Implement Stage
    • Run and Improve Stage

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Who should attend this SIAM™ Professional Training Course?

This SIAM™ Professional Course is designed for individuals who require a deeper understanding of the implementation of service integration and management practices within complex multi-service provider environments. The professionals who can particularly benefit from this course include:

  • Service Integration Managers
  • Service Delivery Managers
  • SIAM Project Managers
  • Service Architects
  • Change Managers
  • Project Managers
  • IT Operations Managers

Prerequisites of the SIAM™ Professional Training Course

There are no formal prerequisites for attending this SIAM™ Professional Course.

SIAM™ Professional Training Course Overview

Service Integration and Management (SIAM™) plays a pivotal role in ensuring seamless collaboration among various service providers, thus enabling dynamic business in modern day. This course provides a comprehensive introduction to SIAM™, shedding light on its significance in enhancing service delivery and efficiency.

To stay ahead in the competitive landscape, mastering SIAM™ is crucial for professionals involved in service management and delivery. SIAM Training equips individuals with the knowledge needed to navigate complex service ecosystems, making it indispensable for IT managers, service delivery managers, and project managers.

This 2-day SIAM Course by The Knowledge Academy is designed to empower delegates with practical insights into implementing and managing Service Integration and Management. It offers a structured approach to SIAM™, enabling delegates to apply the principles learned directly to their roles, fostering better service integration and delivery.

Course Objectives

  • To understand the fundamental concepts of Service Integration and Management
  • To explore the key roles and responsibilities within a SIAM™ framework
  • To gain insights into effective communication and collaboration in a multi-service provider environment
  • To learn how to establish and maintain effective governance in SIAM™
  • To acquire practical skills in implementing and managing SIAM™ processes
  • To prepare for the SIAM™ Certification exam

Upon completion of the SIAM Training, delegates will benefit from a heightened understanding of service integration principles and the ability to implement them effectively. This SIAM Course equips professionals with the tools and knowledge to enhance service delivery, drive efficiency, and elevate their roles in the evolving landscape of service management.

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What’s included in this SIAM™ Professional Training Course?

  • SIAM™ Professional Examination
  • World-Class Training Sessions from Experienced Instructors
  • SIAM™ Professional Certificate 
  • Digital Delegate pack consisting of course notes and exercises

SIAM™ Professional Exam Information

The SIAM™ Professional Exam assesses participants' understanding of SIAM™ principles and practices. This certification focuses on evaluating an individual's knowledge of effectively managing and integrating multiple service providers to deliver seamless and value-driven services to the organisation. The format of the exam is as follows: 

  • Question Type: Multiple Choice 
  • Total Questions: 40 
  • Total Marks: 40 Marks 
  • Pass Mark: 65% 
  • Duration: 1 hour 30 Minutes 
  • Open Book/ Closed Book: Closed Book

Why choose us

Our New York venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

New York City is the biggest city in the United States. It is the most populous urban agglomerations in the world. New York is often described as the cultural and financial capital of the world. Education in the USA is provided by both public and private schools, and is mandatory until the age of 16.  Pupils conducting their schooling within the USA start off at preschool, followed by elementary school, then middle school, before finishing at high school.  At age 18, US citizens are able to engage in higher education.  Higher education in the USA normally comes in the form of a college, undergraduate school, or a community college – that latter of which doesn’t normally cost anything to attend.  Candidates participating in a course at a college will gain credits towards a bachelor’s degree, whilst candidates participating a course at a community college will be earning credits in order to achieve an associate’s degree. The public school system is run by the New York City Public School board. It is the biggest school system in the United States. They serve approximately 1.1 million pupils in 1,700 schools. There are nine special schools for those who are academically or artistically gifted. There are approximately 900 additional privately-run secular and religious schools in the city. There are roughly 600,000 students in New York that are enrolled in one of the 120 higher education institutions. There are a number of notable universities in the City of New York. These include: Columbia University, New York University and the New York Institute of Technology. Columbia is the highest ranked New York University in the world rankings, coming in at number 22. It is a private Ivy League research university that has twenty school including Columbia College, the School of Engineering and Applied Science, and the School of General Studies. New York is also home to a number of specialist art schools such as the world renowned Juilliard School that specialises in the performing arts. At The Knowledge Academy we offer over 50,000 classroom based training courses in the United States, including popular locations such as New York.

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Address

NYC Seminar and Conference Center
71 West 23rd Street
Suite 515
New York
NY 10010

T: +1 7204454674

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led SIAM™ Professional Training | SIAM™ Training in New York. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's SIAM™ Professional Training | SIAM™ Training in New York, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

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Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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What our customers are saying

SIAM™ Professional Training | SIAM™ Training in New York FAQs

Service Integration and Management (SIAM) is a management process that can be used when services are obtained from several service providers.
There are no formal prerequisites for attending this SIAM™ Professional Training course.
This training course is ideal for anyone who wants to gain knowledge of Service Integration and Management (SIAM) and apply this methodology in an organisation.
Better service to end-users, more cost-efficiency, increased accountability, enable more flexibility, greater access to expertise across a broader range of suppliers, etc., are the main benefits of SIAM.
The primary benefits that encourage organisations to adopt a SIAM model are the capacity to meet business demands better and business expectations continuing to expand while getting more complicated and challenging.
Customer organisation, service integrator, and service providers are the layers in the SIAM model.
In this SIAM™ Professional Training course, you will learn about the elements of a SIAM governance framework, analyse the current situation, critical aspects of SIAM strategy, detailed SIAM model, selecting collaboration model, planning for SIAM implementation, transition to the approved SIAM model, applying ongoing change management, and other essential concepts.
The training fees for SIAM™ Professional Trainingin New York starts from $3795
The Knowledge Academy is the Leading global training provider for SIAM™ Professional Training.
Please see our SIAM™ Training courses available in New York
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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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