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VeriSM™ Foundation Overview
VeriSM™ Foundation Course Outline
This VeriSM™ Foundation training will explore the following modules:
Module 1: An Introduction to VeriSM™
- What is VeriSM™?
- Why is VeriSM™ Necessary?
- How is VeriSM™ Beneficial?
- VeriSM™ Framework
- Who can VeriSM™ Benefit?
- Training and Certification
Module 2: Service Management
- What is Service Management?
- Products and Services
- Understanding Customer Demand
- Service Provision
- Delivering Value
- Service Management in the Digital Era
Module 3: VeriSM™ Approach
- Value-Driven
- Evolving
- Responsive
- Integrated
- VeriSM™ Methodology
- VeriSM™ Across the Entire Organisation
- VeriSM™ Model
- Principles and Adopting VeriSM™
- Kotter’s Organisational Change Model
- Shadow Behaviour and Team Formation
- Specifics around SIAM, DevOps, and Agile
Module 4: Management Mesh
- What is the Management Mesh?
- Resources
- Environment
- Materialising Technologies
- Management Techniques
Module 5: Digital Transformation
- What is Digital Transformation?
- Impact of Digital Transformation on Organisations
- Adapting to Digital Transformation
Module 6: Conclusion
- To Conclude
- Implementing VeriSM™ within your Organisation
- VeriSM™ and Service Management
Who should attend this VeriSM™ Foundation Course?
This VeriSM™ Foundation Course is designed to give participants an introduction to the VeriSM™ model and its key concepts. Here is a list of professionals who can benefit from attending this course:
- Service Management Professionals
- Business Managers
- Project Managers
- Team Leaders
- Digital Transformation Specialists
- Change Managers
Prerequisites of the VeriSM™ Foundation Course
There are no formal prerequisites for attending this VeriSM™ Foundation Course, as it is an introductory level course.
VeriSM™ Foundation Course Overview
This two-day VeriSM™ Foundation certification will provide delegates with a comprehensive overview of VeriSM™ fundamentals. VeriSM™ is a Service Management approach focused on the delivery of value and achievement of business objectives.
During this VeriSM™ Foundation training course, delegates will explore various modules designed to supply them with an understanding of how their organisation could benefit from implementing VeriSM™. Firstly, a detailed introduction will be delivered to delegates so they gain knowledge of what VeriSM™ is and why it is prominent. As VeriSM™ is a Service Management methodology, the significance of Service Management will also be explored. The concept of providers, products, services, and service provision will be important areas of focus within this area.
Following this, the VeriSM™ approach itself will be examined. Specifically, delegates will become familiar with the role of all personnel deriving from all departments of an organisation when applying VeriSM™. Also the Management Mesh, which is a key factor of VeriSM™, will be dissected and analysed. Furthermore, the importance of Digital Transformation will be explored, in order to provide delegates with an understanding of the ever-growing technological environment and its impact.
This VeriSM™ Foundation certification will conclude with a summary of all areas covered, and will briefly touch on the implementation of VeriSM™ within a business.
Our VeriSM™ Foundation course is accredited by EXIN.
What’s included in this VeriSM™ Foundation Course?
- VeriSM™ Foundation Examination
- World-class training sessions from Experienced Instructors
- VeriSM™ Foundation Certificate
- Digital Delegate pack consisting of course notes and exercises
Official VeriSM™ Foundation Exam Information
The VeriSM™ Foundation Exam assesses participants' understanding of the VeriSM™ approach to service management. VeriSM™ is a service management framework that provides a flexible and integrated approach to delivering value through services. The format of the exam is as follows:
- Question Type: Multiple Choice
- Total Questions: 40
- Pass Mark: 65%
- Duration: 60 Minutes
- Open Book/ Closed Book: Closed Book
The VeriSM™ Foundation exam is carried out through EXIN.
Why choose us
Ways to take this course
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led VeriSM™ Foundation. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Live classes
Join a scheduled class with a live instructor and other delegates.
Interactive
Engage in activities, and communicate with your trainer and peers.
Global Pool of the Best Trainers
We handpick from a global pool of expert trainers for our Online Instructor-led courses.
Expertise
With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.
Global Reach
With classes running in all timezones, access any of our courses and course material from anywhere, anytime.
Unlock your potential with The Knowledge Academy's VeriSM™ Foundation, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
What our customers are saying
VeriSM™ Foundation FAQs
VeriSM™ is a service management approach that provides a holistic view of how to deliver value-driven services in the digital age. It integrates different management practices, frameworks, and methodologies, helping organisations create a flexible management model tailored to their specific needs.
VeriSM™ is unique because it combines traditional service management principles with modern digital practices. It is adaptable, integrating different frameworks like ITIL, Agile, and DevOps, and it emphasises the flexibility to apply the best practices suitable for an organisation’s size, goals, and digital transformation journey.
There are no specific prerequisites for taking this VeriSM™ Foundation Training. It is suitable for anyone interested in learning about modern service management and how to adapt to changing organisational and customer needs.
This VeriSM™ Foundation Training is ideal for IT Professionals, Service Managers, Digital Transformation Managers, and anyone involved in service management or business operations. It’s also valuable for newcomers interested in understanding service management from a modern perspective.
Yes, 24/7 support is available to ensure that delegates receive assistance at any time during their learning journey. Whether you need technical support or have queries regarding course content, our dedicated support team is here to help you through email or phone.
The course includes comprehensive learning materials, real-life case studies, and interactive content designed to provide a deep understanding of VeriSM™ principles, the management mesh, and how to implement service management practices in various contexts.
The duration of the VeriSM™ Foundation Course spans across 2 days, with self-paced options available for flexible learning.
Course confirmation details are sent within 24 to 48 hours after registration. Delegates receive all necessary information to access the course, including login details for online training platforms.
Yes, after completing the VeriSM™ Foundation level, you can progress to advanced levels such as VeriSM™ Plus and VeriSM™ Professional, which offer deeper insights into managing service and digital transformation.
Once the payment is confirmed, immediate access is provided to the online course materials, allowing delegates to start at their convenience.
Yes, upon successfully completing the VeriSM™ Foundation Training and passing the exam, delegates receive a globally recognised certification, validating their understanding of VeriSM™ concepts.
The VeriSM™ Certification demonstrates proficiency in modern service management practices, making professionals more competitive in the job market. It helps with career advancement in roles related to service management, IT operations, and digital transformation.
Career options include service management roles such as IT Service Manager, Digital Transformation Consultant, Service Delivery Manager, and IT Operations Manager. The certification enhances prospects in both IT and business operations sectors.
If you experience issues accessing the training, you should reach out to The Knowledge Academy's support team. They will help troubleshoot technical issues and provide alternative access to the course materials.
The Knowledge Academy in the United States offers globally recognised courses, expert trainers, flexible learning formats (online, in-person, and self-paced), and 24/7 support. This VeriSM™ Foundation Course provides a comprehensive learning experience, preparing you for practical application in your career.
The training fees for VeriSM™ Foundationin the United States starts from $2495
The Knowledge Academy is the Leading global training provider for VeriSM™ Foundation.
Please see our VeriSM™ courses available in the United States
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Many delivery methods
Flexible delivery methods are available depending on your learning style.
High quality resources
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
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