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Course information
VeriSM™ Plus Course Outline
Module 1: Service Organisation
- Digital Transformation
- Digital Transformation and Service Management
- Adapting to Digital Transformation
Module 2: People and Organisational Structure
- Leadership and Management
- Service Management Competencies
- Career Development
- Service Management Professionals
- Creating an Effective Team
Module 3: VeriSM™ Model
- Principles
- Management Mesh
- Adapting the VeriSM™ Model
Module 4: Progressive Practices
- Agile
- DevOps
- SIAM
- Lean
- Shift Left
- Customer and User Experience
- Continuous Delivery
Module 5: Innovative Technologies
- Impact of Technology
- Cloud Technology
- Virtualisation
- Automation
- Big Data and Internet of Things
- Mobile Computing
- Bring Your Own Device
- Server-Less Computing
- Artificial Intelligence
- Robotic Process Automation
- Machine Learning
- Containerisation
Module 6: Getting Started with VeriSM™
- Reactive to Proactive
- Lens Analysis
Who should attend this VeriSM™ Plus Course?
This VeriSM™ Plus Course is designed for individuals with a background in IT Service Management, who wish to branch into utlising VeriSM™ practices. It provides further insights into the progressive practices and innovative models in Service Management. The professionals who can benefit from attending this course include:
- Service Management Professionals
- Business Process Managers
- Digital Transformation Specialists
- Project Managers
- Product Managers
Prerequisites of the VeriSM™ Plus Course
Delegates must possess a Service Management Foundation Certification, either in ISO/IEC ISO 20000, EXIN SIAM, IT4IT or ITIL, before pursuing this VeriSM™ Plus Course.
VeriSM™ Plus Training Course Overview
The Knowledge Academy’s VeriSM™ Plus training course has been designed to describe how an organisation can define its service management principles and then use organisational competencies, evolving technologies and a combination of management practices to deliver. This 1-day VeriSM™ training course forms a channel into VeriSM™ and will build upon your existing service management certifications.
VeriSM™ is a new service management method to help organisations create a flexible operating model that is adaptable. VeriSM™ describes how an organisation can define service management principles, and use a combination of management practices to deliver value.
Our VeriSM™ Plus course is accredited by EXIN.
What’s included in this VeriSM™ Plus Course?
- VeriSM™ Plus Examination
- World-class training sessions from Experienced Instructors
- VeriSM™ Plus Certificate
- Digital Delegate pack consisting of course notes and exercises
VeriSM™ Plus Exam Information
The VeriSM™ Plus exam assesses participants' ability to apply the VeriSM™ approach to service management in practical scenarios. VeriSM™ is a service management framework that emphasizes a flexible and adaptive approach to delivering value through services. The format of the exam is as follows:
- Question Type: Multiple Choice
- Total Questions: 20
- Pass Mark: 65%
- Duration: 30 Minutes
- Open Book/ Closed Book: Closed Book
The VeriSM™ Plus exam is carried out through EXIN.
Why choose us
Our Albany, NY venue
Includes..
Air conditioned
To keep you comfortable during your course we offer a fully air conditioned environment.
Full IT support
IT support is on hand to sort out any unforseen issues that may arise.
Video equipment
This location has full video conferencing equipment.
Ways to take this course
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led VeriSM Training | VeriSM Plus Training in Albany, NY. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Unlock your potential with The Knowledge Academy's VeriSM Training | VeriSM Plus Training in Albany, NY, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.
Tailored learning experience
Leverage benefits offered from a certification that fits your unique business or project needs
Maximise your training budget
Cut unnecessary costs and focus your entire budget on what really matters, the training.
Team building opportunity
Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings
Monitor employees progress
The course know-how will help you track and evaluate your employees' progression and performance with relative ease
What our customers are saying
VeriSM Training | VeriSM Plus Training in Albany, NY FAQs
VeriSM™ Plus is an advanced certification that builds upon the VeriSM™ Foundation. It focuses on applying VeriSM™ principles in real-world scenarios, incorporating digital service management, and helping organisations adapt traditional service practices to modern technologies.
Attending VeriSM™ Plus Training equips professionals with the skills to implement adaptive service management practices. It helps integrate digital transformation strategies within organisations, making services more efficient, scalable, and aligned with modern business needs.
Delegates must possess a Service Management Foundation Certification, either in ISO/IEC ISO 20000, EXIN SIAM, IT4IT or ITIL, before taking this VeriSM™ Plus Course.
This course is ideal for IT Professionals, Service Managers, Project Leaders, and anyone involved in service delivery or digital transformation. It’s particularly suited for those who want to deepen their knowledge of modern service management practices.
Yes, comprehensive support is provided throughout this VeriSM™ Plus Training Course. This includes access to instructors, learning resources, and technical assistance, ensuring delegates can resolve any queries they may have.
The VeriSM™ Plus Course includes interactive learning modules, case studies, exam preparation materials, group discussions, real-life scenarios, and access to the official VeriSM™ Plus Certification exam.
The duration of this VeriSM™ Plus Training Course spans 1 day. For self-paced courses, the duration may vary based on the delegate's schedule, allowing flexibility to complete the training at their own pace.
You can expect to receive your course confirmation details within 24 to 48 hours after registration. This will include information about the schedule, course materials, and access instructions.
Upon successfully completing the course, you will receive the VeriSM™ Plus Certification, which is recognised globally and demonstrates advanced knowledge of digital service management.
Yes, you need to have completed the VeriSM™ Foundation Course to be eligible for VeriSM™ Plus. This ensures delegates have a foundational understanding of the VeriSM™ model and service management.
Earning the VeriSM™ Plus Certification can significantly enhance your career prospects, positioning you for roles in service management, IT leadership, and digital transformation. It opens opportunities for positions that require strategic management of digital services.
While the VeriSM™ Foundation covers fundamental concepts, VeriSM™ Plus goes into greater depth, emphasising the practical application of service management in dynamic environments. It focuses more on integration with digital transformation and organisational agility.
The training covers practical examples from industries like finance, healthcare, and retail, showcasing how organisations successfully applied VeriSM™ principles to modernise their service management frameworks and adapt to digital changes.
Yes, 24/7 support is available to ensure that delegates receive assistance at any time during their learning journey. Whether you need technical support or have queries regarding course content, our dedicated support team is here to help you through email or phone.
In this VeriSM™ Plus Course, you will learn how to tailor service management practices to different organisational needs, integrate modern digital tools with traditional management models, and implement adaptive approaches for continuous service improvement.
Yes, self-paced online training is available for this VeriSM™ Plus Training Course, allowing delegates to complete the course at their convenience and progress through the material according to their schedule.
Yes, corporate training is offered for organisations looking to upskill their teams. Customised training courses are available to align with specific organisational goals and needs in digital service management.
If you are unable to access your VeriSM™ Plus Training Course, you should contact The Knowledge Academy’s customer support team. They can help troubleshoot technical issues and provide alternative access to the course materials.
VeriSM™ Plus is designed for intermediate to advanced delegates, particularly those already familiar with service management principles. It builds on foundational knowledge and provides more complex, real-world application scenarios.
The Knowledge Academy in Albany, NY offers globally recognised courses, expert trainers, flexible learning formats (online, in-person, and self-paced), and 24/7 support. This VeriSM™ Plus Course provides a comprehensive learning experience, preparing you for practical application in your career.
The training fees for VeriSM™ Plusin Albany, NY starts from $1895
The Knowledge Academy is the Leading global training provider for VeriSM™ Plus.
Please see our VeriSM™ courses available in Albany, NY
Why choose us
Best price in the industry
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Many delivery methods
Flexible delivery methods are available depending on your learning style.
High quality resources
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
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