CMI Level 2 Diploma In Team Leading Training Course - South Africa

CMI Level 2 Diploma in Team Leading Training Course Outline

Our CMI Level 2 Diploma in Team Leading Training Course is thoughtfully structured to meet the 130 Guided Learning Hours requirement, providing delegates with 32 hours of comprehensive course material and 98 hours of interactive e-learning content.

Qualification Level: Diploma

Minimum Credit Value: 38

The below-mentioned topics will be delivered by our professional instructor in the Online Instructor-Led Training.

Unit 2001V1: Personal Development as a Team Leader (6 Credits)

Module 1: Identify Work Objectives, Skills, and Knowledge

• Work Objectives of Team Leader
• Explore the Required Skills and Knowledge of a Team Leader to Meet Work Objectives
• Compare Existing and Required Skills and Knowledge
• Build a Development Plan

Module 2: Review and Implement the Development Plan to Meet Work Objectives

• Methods of Agreeing on the Development Plan
• Implementation of the Development Plan
• Review the Development Plan Against Objectives

Module 3: Understand Team Leader’s Responsibility for Welfare in the Work Area

• Explore the Team Leader’s Responsibility for Team Welfare
• Describe Factors that can Affect the Welfare of a Team Member
• Identify How to Review the Work Area in Support of Team Welfare
• Team Leader Actions While Identifying Factors Which Affect Individual or Team Welfare

Module 4: Understand the Team Leader’s Responsibilities in Relation to discrimination, harassment, and Diversity

• Identify the Team Leader’s Role in Preventing and Dealing with Discrimination and Harassment
• Describe Methods of Supporting Diversity and Inclusion in the Work Area

Unit 2005V1: Building Work Relationships (5 Credits)

Module 5: Understand How to Maintain and Communicate Working

• Relationships with the Manager
• Identify Communication Methods Available to Communicate with the Manager
• Describe the Need for Working Relationships with the Manager
• Issues that Need to be Communicated to the Manager

After completing the Online Instructor-Led Training, we'll move to our Self-Paced Training to complete the certification.

Unit 2002V1: Communicating with a Team (5 Credits)

Module 6: Understand the Role of Communication in Leading a Team

• Principles of Effective Communication

• Methods Used to Communicate with a Team
• Potential Barriers While Communicating with a Team
• Methods of Reducing and Removing Potential Barriers to Communication

Module 7: Understand the Procedure to Organise Team Briefings

• Explain the Links Between Work Objectives and Team Briefings
• Recognise Methods of Team Briefings of a Team Leader
• Explain How to Plan for a Team Briefing

Module 8: Identify the Objectives of a Team Briefing

• Objectives of a Team Briefing
• Structure of a Team Briefing
• Methods of Involving Team Members in the Team Briefing
• Evaluate the Outcome of the Team Briefing Against its Objectives

Unit 2003V1: Monitoring Team Performance (5 Credits)

Module 9: Understand the Team Objectives and Plan for Achievement

• How to Develop Directions into Clear Objectives?

• Explain to the Team the Objectives and Responsibilities

Module 10: Plan to Achieve Team Objectives

• Plan and Allocate the Work of the Team to Meet Objectives

Module 11: Monitor and Review the Team’s Performance

• Monitor the progress of the team against objectives
• Identify Actions to be Taken if Work Deviates from Agreed Standards
• Encourage Team Members to Make Work Improvement Suggestions

Module 12: Understand How to Evaluate Work Performance

• How to Give Feedback on Work Performance to an Individual or Team?
• How to Review Any Changes to Original Work Objectives?
• How to Give Performance Improvement Feedback?
• How to Propose and Agree on Work Improvement Suggestions with Higher Management?

Unit 2004V1: Controlling Resources (6 Credits)

Module 13: Recognise and Source Resources Needed to Achieve Team Objectives

• Describe the Process of Identifying the Resources Needed to Achieve Team Objectives
• Generate a Plan Identifying How the Resources will be Sourced and Utilised to Achieve Team Objectives
• Assess the Appropriateness of the Resources in Achieving Team Objectives

Module 14: Manage Resources Effectively and Efficiently to Achieve Team Objectives

• Methods of Communicating the Use of Resources to the Team
• Team’s Use of Resources in Achieving their Objectives
• Methods of Dealing with Variances in Planned Resource Use

Module 15: Identify and Reduce Resource Wastage

• Effects of Reduce Wastage
• Methods of Identifying Resource Wastage
• Actions to be Taken to Reduce Resources Wastage Whilst Meeting Team Objectives

Module 16: Communicate and Maintain Working Relationships with the Team

• Identify Issues that Need to be Communicated to the Manager
• Identify Communication Methods Available to Communicate with the Team
• Describe the Needs for Good Relationships with the Team
• Identify the Need to Maintain Confidentially When Communicating with the Team
• Describe the Need for the Team Leader to Support Management Decisions

Module 17: Develop Work Relationships Outside the Team

• Identify Individuals Outside the Team with Whom Work Relationships could be Developed
• Describe the Reasons for Developing Work Relationships with Individuals Outside the Team
• Compare the Communication Methods Used with Individuals Outside the Team to Those Imply Within the Team

Unit 2006V1: Developing Team Needs (6 Credits)

Module 18: Procedure to Plan and Implement Induction for New Team Member

• Identify the Need to Induct a New Team Member
• Content of an Induction for a New Team Member
• How to Implement the Induction Plan?

Module 19: Plan and Identify the Training Needs of Team Members

• Needs to Identify Team Training
• Process of Identifying a Training Need
• Produce a Training Plan for a Team Member, Obtaining Agreement for the Plan

Module 20: Train a Team Member to Carry Out a Task

• Process of Training a Team Member
• How to Review the Progress of the Team Member During the Training?
• Train a Team Member to Meet Legal and Organisational Requirements

Unit 2007V1: Providing Customer Service (5 Credits)

Module 21: Identify the Team’s Customers and the Level of Service Required

• Team’s Internal and External Customers
• Identify the Required Level of Service to be Provided to the Customers
• Role of the Team Leader in Providing the Service to the Customer

Module 22: Identify and Resolve Customer Service Issues

• Identify the Organisation’s Procedures for Resolving Customer Service Issues
• Authority of the Team Leader’s in Resolving Customer Issues
• Methods of Communicating with Customers to Resolve Issues
• Sources of Support Available to Team Leader