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ISO 20000 Foundation Overview
ISO 20000 Foundation Course Outline
Module 1: Information Technology Service Management (ITSM)
- Business Case
- Define the Scope of ITSMS
- IT Service Management
- Benefits of IT Service Management
- ITSMS Policy
- Documentation of Process and Procedures
- Process Approach
- Principles of Information Technology
- Develop a Project Plan
- Accounting the IT Services
- Accounting and Budgeting
Module 2: Introduction and Background to ISO/IEC 20000
- What is ISO/IEC 20000?
- Benefits of ISO/IEC 20000
- ISO/IEC 20000 – Parts
Module 3: Scope
- General
- Application
Module 4: Terms and Definitions
- Introduction
- Terms Specific to Management System Standards
- Terms Specific to Service Management
Module 5: Context of the Organisation
- Understanding the Organisation and its Context
- Understanding the Needs and Expectations of Interested Parties
- Determining the Scope of the Service Management System
- Service Management System
Who should attend this ISO 20000 Foundation Training Course?
The ISO 20000 Foundation Course is designed for professionals seeking to understand and implement the ISO 20000 standard within their organisation.
Here are the professionals who will benefit from attending this course:
- CIOs and IT Directors
- Quality Managers
- Service Desk Managers
- IT Auditors
- Risk Managers
- Consultants
- IT Service Managers
Prerequisites of the ISO 20000 Foundation Training Course
There are no formal prerequisites for this ISO 20000 Foundation Course. However, familiarity with IT Service Management (ITSM) can be beneficial for the delegates.
ISO 20000 Foundation Training Course Overview
The ISO 20000 Foundation Course introduces delegates to the fundamental principles of IT Service Management based on the ISO/IEC 20000 standard. This globally recognised certification enables organisations to efficiently manage and deliver IT services, aligning with business requirements and industry best practices.
Proficiency in ISO 20000 is crucial for IT Auditors, Risk Managers, and Consultants aiming to enhance service delivery and quality. Knowledge of this standard is essential for those implementing and managing IT services within their organisations. It is particularly beneficial for professionals seeking to demonstrate a commitment to continuous improvement and customer satisfaction.
This intensive 1-day training by The Knowledge Academy equips delegates with the essential knowledge and skills to understand and apply ISO 20000 principles. Delegates will learn to implement the standard effectively, enabling their organisations to deliver consistent and reliable IT services. The course features practical exercises and real-world scenarios to support learning, ensuring delegates leave with a thorough understanding of ISO 20000.
Course Objectives
- To understand the key concepts and requirements of ISO 20000
- To learn the structure and components of the ISO 20000 standard
- To identify the benefits of implementing ISO 20000 in an organisation
- To gain insights into the certification process and its requirements
- To understand the roles and responsibilities in ISO 20000 implementation
- To develop strategies for effective service management
After completing the course, delegates will receive a certification, demonstrating their foundational understanding of ISO 20000. This certification is an asset, enhancing career prospects and proving proficiency in IT Service Management.
What’s included in this ISO 20000 Foundation Training Course?
- ISO 20000 Foundation Examination
- World-Class Training Sessions from Experienced Instructors
- ISO 20000 Foundation Certificate
- Digital Delegate Pack
ISO 20000 Foundation Exam Information
To achieve the ISO 20000 Foundation, candidates will need to sit for an examination. The exam format is as follows:
- Question Type: Multiple Choice
- Total Questions: 30
- Total Marks: 30 Marks
- Pass Mark: 50%, or 15/30 Marks
- Duration: 40 Minutes
- Open Book/ Closed Book: Closed Book
Why choose us
Ways to take this course
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ISO 20000 Foundation. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Live classes
Join a scheduled class with a live instructor and other delegates.
Interactive
Engage in activities, and communicate with your trainer and peers.
Global Pool of the Best Trainers
We handpick from a global pool of expert trainers for our Online Instructor-led courses.
Expertise
With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.
Global Reach
With classes running in all timezones, access any of our courses and course material from anywhere, anytime.
Unlock your potential with The Knowledge Academy's ISO 20000 Foundation, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
Experience the most sought-after learning style with The Knowledge Academy's ISO 20000 Foundation. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led ISO 20000 Foundation sessions.
Highly experienced trainers
Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience
State of the art training venues
We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible
Small class sizes
Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment
Great value for money
Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value
Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite ISO 20000 Foundation at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.
Tailored learning experience
Leverage benefits offered from a certification that fits your unique business or project needs
Maximise your training budget
Cut unnecessary costs and focus your entire budget on what really matters, the training.
Team building opportunity
Our ISO 20000 Foundation offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings
Monitor employees progress
The course know-how will help you track and evaluate your employees' progression and performance with relative ease
What our customers are saying
ISO 20000 Foundation FAQs
ISO 20000 is an international IT service management standard outlining best practices for delivering high-quality IT services. It helps organisations ensure consistent service delivery, improve customer satisfaction, and manage IT service processes effectively.
Yes, an examination will need to be passed to complete this ISO 20000 Foundation certification.
Yes, this course is the first of four courses within ISO 20000. The following courses are ISO 20000 Internal Auditor, ISO 20000 Lead Auditor, and ISO 20000 Lead Implementer.
The Knowledge Academy offers courses in many locations worldwide. This makes it easy to find a training venue near you.
This course takes 1-day to complete, during which delegates participate in intensive learning sessions that cover various course topics.
There are no formal prerequisites for this Course. However, familiarity with IT Service Management (ITSM) can be beneficial for the delegates.
To achieve the certification, candidates must sit for an examination. The closed book exam is 40 Minutes long and consists of 30 multiple choice questions worth 30 marks. You must get 50% marks to pass the exam.
ISO 20000 Foundation Certification enhances your career by demonstrating your IT service management standards knowledge. It validates your ability to improve service quality and efficiency, making you an asset in effectively managing and delivering IT services.
After completing the ISO 20000 Foundation Certification, career opportunities include IT Service Management Specialist, ITIL Consultant, Service Delivery Manager, and IT Service Coordinator. These positions involve ensuring effective IT service management and aligning IT services with business needs.
This training helps ensure compliance with international IT service management standards by equipping delegates with the knowledge to implement best practices, improve service delivery, and align IT processes with business objectives, enhancing overall efficiency and compliance.
Yes, the course can enhance customer satisfaction by teaching how to implement effective IT service management practices, ensure consistent service quality, meet customer expectations, and improve overall service delivery and efficiency.
The Knowledge Academy in South Africa stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this course.
The training fees for ISO 20000 Foundationin South Africa starts from R5495
The Knowledge Academy is the Leading global training provider for ISO 20000 Foundation.
Please see our ISO 20000 Training courses available in South Africa
Why choose us
Best price in the industry
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Many delivery methods
Flexible delivery methods are available depending on your learning style.
High quality resources
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
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ISO 20000 Foundation in South Africa
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