ITIL® Training | ITIL® 4 Specialist Business Relationship Management Training in Pretoria

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ITIL® 4 Specialist: Business Relationship Management Course

Pretoria

Align IT services with business needs, enhancing customer satisfaction and loyalty.
Foster collaboration and communication with effective stakeholder management.
Advance your career with this ITIL® 4 Specialist Business Relationship Management Course.

Dates & Prices Dates & Prices

Course information

ITIL® 4 Specialist: Business Relationship Management Training Course Outline

Module 1: Key Concepts of Business Relationship Management

Identify the Purpose, PSFs, and Value of the BRM Practice
Key Challenges of Business Relationship Management
Key Stakeholders of Service Relationships
Service Journey Model
Types of Service Relationships
Role of BRM in Each Type of Service Relationship

Module 2: BRM Value Streams and Processes

ITIL® Service Value Chain Model
Roles and Relationships of Service Value Streams, Practices, and Processes in the Creation of Value
Understand the Two Main Processes of the BRM Practice
Know how to Develop and Apply Relationship Models
Know how to Integrate BRM in the Organisation's Value Streams

Module 3: How to Apply the BRM Models and Techniques?

How to Apply the Following in the Context of BRM?

Module 4: BRM Roles, Skills, and Organisational Solutions

Understand the Key Skills Required for BRM
Responsibilities of the Relationship Manager and Relationship Agent Roles
Know how to Apply the LACMT Model to BRM Activities
Know how to Position BRM within an Organisational Structure

Module 5: How Does Information and Technology Support and Enable BRM?

Identify the Key Inputs and Outputs of the BRM Practice
Describe the key BRM Automation Tools and their Role in the Practice

Module 6: Role of Partners and Suppliers in BRM

Understand the Complexity of Service Relationships
Understand the Dependencies of BRM on Third Parties

Module 7: How to Develop the BRM Capability in an Organisation?

Understand the Key Concepts of the ITIL Maturity Model
Know how to Apply Capability Criteria to Plan BRM Capability Development
Identify Key Metrics and Methods for Improving BRM Capabilities
Apply the Key Steps of the BRM Capability Development

Who should attend this ITIL® 4 Specialist: Business Relationship Management Training Course?

This ITIL® 4 Specialist: Business Relationship Management Course is suitable for IT professionals who are involved in establishing and managing the relationships between service providers and consumer organisations, and their stakeholders. The ITIL Certification is beneficial for these professionals:

Business Relationship Managers
Service Level Managers
Business Analysts
IT Directors
Account Managers
Project Managers
Service Portfolio Managers

Prerequisites of the ITIL® 4 Specialist: Business Relationship Management Training Course

To attend the ITIL® 4 Specialist: Business Relationship Management training, participants need to have a basic understanding of ITIL® 4 principles and preferably have completed the ITIL® 4 Foundation certification.

ITIL® 4 Specialist: Business Relationship Management Training Course Overview

In the rapidly evolving landscape of IT service management, the ITIL® 4 Specialist: Business Relationship Management (BRM) Training Course emerges as a critical component. This ITIL Course focuses on the indispensable discipline of Business Relationship Management, highlighting its relevance in fostering effective communication and collaboration between IT service providers and their business partners.

Understanding the dynamics of Business Relationship Management is crucial for IT professionals, Business Analysts, and Service Managers. ITIL® 4 Specialist: BRM is designed for those aiming to enhance their skills in managing relationships between IT and business stakeholders. As organisations strive for alignment between IT services and business goals, individuals with expertise in BRM are well-positioned to drive value.

This 3-day ITIL Certification Training by The Knowledge Academy provides a comprehensive and practical approach to ITIL® 4 Specialist: BRM. Delegates will delve into the intricacies of BRM processes, stakeholder engagement, and communication strategies. The course equips participants with the tools to create a collaborative environment, facilitating the achievement of business objectives through effective IT service management.

Course Objectives

To understand the principles and practices of ITIL® 4 Business Relationship Management
To explore effective communication strategies between IT and business stakeholders
To master the processes and techniques for stakeholder engagement
To gain insights into aligning IT services with business objectives
To enhance skills in creating a collaborative and value-driven IT environment
To obtain the ITIL® 4 Specialist: Business Relationship Management Certification

Upon completing this ITIL Certification course, delegates will benefit by gaining a comprehensive understanding of BRM, enhancing their ability to bridge the gap between IT and business, and earning a valuable certification that validates their expertise in ITIL® 4 Specialist: Business Relationship Management.

What’s included in this ITIL® 4 Specialist: Business Relationship Management Training Course?

ITIL® 4 Specialist: Business Relationship Management Training Examination
World-Class Training Sessions from Experienced Instructors
ITIL® 4 Specialist: Business Relationship Management Training Certificate
Digital Delegate Pack

ITIL® 4 Specialist Business Relationship Management Training Exam Information

The ITIL® 4 Specialist: Business Relationship Management Training Exam assesses participants' understanding of the ITIL® 4 principles and practices related to business relationship management. This certification focuses on building strong relationships between IT and business to ensure effective collaboration and value delivery.

Question Type: Multiple Choice
Total Questions: 40
Total Marks: 40 Marks
Pass Mark: 65%, or 26/40 Marks
Duration: 90 minutes
Open Book/ Closed Book: Closed book

Why choose us

Our Pretoria venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Pretoria is one of the three capital cities within South Africa, it has a population of around 740,000 inhabitants. The city is northeast of the city of Johannesburg in the northeast region of South Africa. Pretoria’s main spoken language is Afrikaans as well as Pedi, Tswana, Zulu and English. The city has a large white community with white designated areas.The city of Pretoria has an unemployment rate of around 25.8%.Pretoria has the largest residential universities within South Africa, Tshwane University of Technology offers various diplomas and degrees in vocational courses. The university has around 60,000 enrolled students. Tshwane has two faculties, Science and Arts.

Address

Protea Hotel Hatfield

1141 Burnett Street

Pretoria

South Africa

0083

T: +27 800 780004

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® Training | ITIL® 4 Specialist Business Relationship Management Training in Pretoria. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

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Unlock your potential with The Knowledge Academy's ITIL® Training | ITIL® 4 Specialist Business Relationship Management Training in Pretoria, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

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Experience the most sought-after learning style with The Knowledge Academy's ITIL® Training | ITIL® 4 Specialist Business Relationship Management Training in Pretoria. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led ITIL® Training | ITIL® 4 Specialist Business Relationship Management Training in Pretoria sessions.

Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

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Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

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ITIL® Training | ITIL® 4 Specialist Business Relationship Management Training in Pretoria FAQs

What is ITIL 4 specialist: Business Relationship Management?

The ITIL® 4 Specialist: Business Relationship Management Course is part of the ITIL 4 Certification scheme, which focuses on improving a professional's ability to manage and integrate stakeholders effectively. This course emphasises the importance of maintaining positive business relationships and identifying and satisfying business needs as a core aspect of IT service management.

What are the benefits of taking ITIL® 4 Specialist: Business Relationship Management Course?

The benefits of the ITIL® 4 Specialist: Business Relationship Management Certification Course include acquiring specialised skills in managing IT-business relationships, enhancing collaboration, and ensuring that IT services align effectively with the strategic objectives of the organisation. This certification also validates expertise in fostering positive interactions between IT and business stakeholders.

Are there any prerequisites for taking this ITIL® 4 Specialist: Business Relationship Management Course?

There are no formal prerequisites for attending this ITIL® 4 Specialist: Business Relationship Management Course.

How does the ITIL® 4 Specialist: Business Relationship Management Course stand out from other ITIL® 4 Certifications?

The ITIL® 4 Specialist: Business Relationship Management Course distinguishes itself from other ITIL ® 4 certifications by focusing on developing specialised skills in managing relationships between IT service providers and business entities, ensuring a strategic alignment between IT services and organisational objectives.

What is included in this ITIL® 4 Specialist: Business Relationship Management Course?

The ITIL® 4 Business Relationship Management Training Course includes the ITIL® 4 Specialist: Business Relationship Management Training Examination, world-class training sessions conducted by experienced instructors, an ITIL® 4 Specialist Training Certificate upon completion, and a digital delegate pack.

What is the duration of this ITIL ® 4 Specialist Business Relationship Management Training Course?

The course spans a duration of 3 days.

Will I receive a certification upon completing this course?

Yes, delegates will receive certification upon successfully completing the ITIL ® 4 Specialist: Business Relationship Management Training Course and passing the associated exam.

Why choose The Knowledge Academy in Pretoria over others?

The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking quality professional education.

What are the career opportunities after completing this ITIL® 4 Specialist: Business Relationship Management Course?

After completing this ITIL® 4 Specialist: Business Relationship Management Course, individuals can explore various career opportunities, including roles in Business Relationship Management, Service Management, and IT leadership positions, as the certification enhances skills crucial for managing effective IT-business relationships and aligning IT services with organisational goals.

What is the cost/training fees for ITIL® 4 Specialist: Business Relationship Management Course in Pretoria?

The training fees for ITIL® 4 Specialist: Business Relationship Management Coursein Pretoria starts from R47695

Which is the best training institute/provider of ITIL® 4 Specialist: Business Relationship Management Course in Pretoria?

The Knowledge Academy is the Leading global training provider for ITIL® 4 Specialist: Business Relationship Management Course.

What are the best ITIL® Certification Training courses in Pretoria?

Please see our ITIL® Certification Training courses available in Pretoria

Why choose us

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Trusted & Approved

Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water