Lean IT Training | Certified Lean IT Training in Port Elizabeth

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Certified Lean IT Training

Port Elizabeth

Acquire knowledge on how organisations manage to deliver maximum customer value.
Become familiarised with the lean customer and lean process.
2-day training to transform your IT organisation into an efficient and transparent one.

Dates & Prices Dates & Prices

Course information

Certified Lean IT Training Course Outline

Module 1: Introduction to Lean

About Lean
Origins of Lean
Lean in a Nutshell
Key Lean Terms and Concepts
Muda
Wastes of Lean
Classical Forms of Muda
Lean Temple
Hoshin Kanri (Policy Deployment)
Jidoka (Autonomation)
Just in Time (JIT)
Big Losses
Lean Business and Uses of Lean
What Lean Should Look Like?
PDCA (Plan, Do, Check, Act)
Lean IT and Lean IT Dimensions

Module 2: Lean Customer

Customers, Processes, and Waste
What are Customers?
Why do we Need to Listen to the VOC?
Determine the Value and Define the VOC
VOC Methodology
Identify Customers
Customer Segmentation
SIPOC
Gather Customer Information
Tips for Customer Information Sources
Analyse Customer Information
Affinity Diagrams
Overview of the Kano Model
Kano Analysis
What the Lines Imply?
Axis
Determine Customer Needs
Identifying the Requirements
What is a Critical to Quality (CTQ)?
Critical to Quality Trees
Why Do This?
Identify Critical Customer Needs
Identify Quality Drivers
Identify Performance Requirements
CTQ Trees in Action
Common Terminology
What Might the Customer Care About?

Module 3: Lean Process

Lean Principles
Value
Path to Value
Lean Principle
Value Stream Terminology
Process Maps
Swim Lanes
Process Mapping
Typical Process Map Contents
What is Value Stream?
Value Stream Maps
Steps for Building a Value Stream Map
Push Vs Pull Systems
Key Lean Metrics
Choosing the Right Metrics
Metrics and Measures Roadmap

Module 4: Managing Performance

What are Lean Process Measurements?
Two Top-Level Measures
Application of OEE
Four Sub-Metrics
Calculating OEE and TEPP
Key Performance Indicators (KPIs)
Process Measurement Points
Criteria for Good Measures

Module 5: Lean Organisation

Lean Leadership
Employee Empowerment
Communication Planning
Pursuing Perfection
Visual Management
Cell Information Boards
Guidelines for Visual Management
Visual Management Checklist

Module 6: Behaviour and Attitude

Lean Management
Leadership and Culture
Gemba and Gemba Walk
5S and Steps of 5S

Module 7: Problem/Kaizen

Kaizen Philosophy and Events
Formal Kaizen Process and Roles
What is DMAIC and DMAIC Cycle?
Problem Solving Framework
Background to Problem Solving
Seven-Step Problem Solving Methodology
Generate and Select Solutions
5 Whys
Completing the 5 Whys
Root Cause Analysis
Key Steps in the Use of a Fishbone Diagram
Example of Workshop Validation Process
Cause and Effect Diagram
Fishbone
Reverse Fishbone
Pareto Analysis

Who should attend this Certified Lean IT Training Course?

The Certified Lean IT Course is designed to provide delegates with the skills and knowledge necessary to implement Lean principles within Information Technology (IT) operations and Service Management. The Lean IT Courses are especially beneficial for these professionals:

IT Managers
IT Service Managers
IT Process Improvement Specialists
IT Project Managers
IT Consultants
Change Managers
Quality Assurance Professionals

Prerequisites of the Certified Lean IT Training Course

There are no formal prerequisites for this Certified Lean IT Training Course. However, a basic understanding of Information Technology, Lean Principles, and their fundamental concepts would be beneficial for the delegates.

Certified Lean IT Training Course Overview

The "Certified Lean IT Training" offers a comprehensive understanding of Lean principles tailored specifically for the IT sector. In today's rapidly evolving digital landscape, Lean based IT principles become increasingly relevant as it aims to enhance the efficiency and effectiveness of IT services, aligning them more closely with customer needs. This approach is pivotal in streamlining processes, reducing waste, and ensuring optimal resource utilisation in IT operations.

Professionals in the IT sector, project managers, and individuals involved in IT service management should consider mastering Lean in IT. It is particularly important for those looking to improve process efficiencies, implement cost-saving strategies, and foster a culture of continuous improvement within their organisations. Lean based IT Training equips these professionals with the skills to drive significant operational improvements and deliver greater value to their customers.

This 1-day Lean IT Course by The Knowledge Academy is meticulously designed to provide delegates with practical skills and knowledge in Lean based IT principles. Delegates will learn how to apply Lean principles in IT settings effectively, leading to improved service delivery and enhanced customer satisfaction. The course covers key concepts and methodologies, preparing individuals for the Lean based IT Certification, which validates their expertise in this field.

Course Objectives

To impart a thorough understanding of Lean principles in an IT context
To demonstrate effective techniques for waste reduction in IT processes
To equip delegates with skills for enhancing IT service efficiency
To prepare individuals for the Lean IT Certification examination
To provide insights into continuous improvement strategies in IT services

Upon completion of the Certified Lean IT Training, delegates will possess a deep understanding of how to apply Lean methodologies in IT. They will be equipped with practical tools and techniques to initiate and lead Lean-based improvements within their IT environments, ensuring their organisations can deliver high-quality, efficient IT services that align with business objectives and customer expectations.

What’s included in this Certified Lean IT Training Course?

Certified Lean IT Examination
World-Class Training Sessions from Experienced Instructors
Certified Lean IT Certificate
Digital Delegate Pack

Certified Lean IT Training Examination Information:

The Lean IT Foundation exam follows this format:

Question Type: Multiple Choice
Total Questions: 40
Pass Mark: 26/40 pass mark or 65%
Duration: 60 Minutes

Why choose us

Our Port Elizabeth venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Port Elizabeth located within the Eastern Cape Province in South Africa. The city strengthened its border by introducing settlers in 1820. The city now has around 310,000 inhabitants and is one of the largest cities within the country. Port Elizabeth is also known as the friendly city and the windy city. Algoa Bay stretches down the city for 16km and imports goods into South Africa. Within the city there is around 32,000 people that are black, 120,000 that are white, 71,000 coloured and 9,000 that are Asian. Afrikaans’s is the most popular first language of the city with English second.Port Elizabeth’s largest and main university is, Nelson Mandela Metropolitan University. It has around 27,000 enrolled students with around 3,000 international students from USA, China, Germany, Sweden and France. The university has six campuses where students can gain diplomas and degrees. Courses that can be studied include, Art, Business, Economic Sciences, Education, Engineering and Health Sciences.

Address

Greenacres
Port Elizabeth
First Bowring House
Fairview Office Park
Ring Road
Greenacres
Port Elizabeth
6045

T: +27 800 780004

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Lean IT Training | Certified Lean IT Training in Port Elizabeth. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Learn more in our FAQs

Unlock your potential with The Knowledge Academy's Lean IT Training | Certified Lean IT Training in Port Elizabeth, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Learn more in our FAQs

Experience the most sought-after learning style with The Knowledge Academy's Lean IT Training | Certified Lean IT Training in Port Elizabeth. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Lean IT Training | Certified Lean IT Training in Port Elizabeth sessions.

Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Learn more in our FAQs

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

Learn more in our FAQs

What our customers are saying

Lean IT Training | Certified Lean IT Training in Port Elizabeth FAQs

What is Certified Lean IT Training?

This Certified Lean IT Course focuses on applying Lean management principles to IT service delivery and operations. It aims to eliminate waste, improve process efficiency, and increase the value delivered to customers by streamlining workflows and optimising IT services.

What are the benefits of taking this Certified Lean IT Certification Course?

This course enhances your ability to identify inefficiencies in IT processes and implement improvements. You’ll gain valuable skills to increase productivity, improve service quality, and reduce operational costs. It also boosts your career prospects by demonstrating expertise in Lean methodologies within IT environments.

What are the prerequisites for taking these Certified Lean IT Training Courses?

While there are no strict prerequisites for taking this course, a basic understanding of IT service management and some familiarity with Lean principles will be beneficial. Prior experience in process improvement or IT operations can also be advantageous for delegates.

Why is it important to pursue this Certified Lean IT Course Training?

Lean IT Training helps IT professionals streamline processes, reduce waste, and enhance service delivery, which is essential in today's competitive business environment. This training ensures that IT teams can operate more efficiently, align with organisational goals, and improve customer satisfaction.

What are the levels of difficulty for these Certified Lean IT Certification Courses?

The course is typically at an intermediate level, designed for IT professionals who already have some experience in IT service management or process improvement. However, it is structured to accommodate both beginners and more experienced practitioners.

What do these Certified Lean IT Courses include?

The course covers Lean IT concepts such as waste reduction, value stream mapping, process optimisation, and continuous improvement. It also includes case studies, practical exercises, and real-world applications to help delegates implement Lean techniques in IT environments.

Who should attend this Certified Lean IT Training?

This training is ideal for IT Managers, Service Delivery Professionals, Process Improvement Specialists, and anyone involved in IT operations who wants to improve efficiency and streamline processes within their organisation.

How should one proceed after finishing this Certified Lean IT Course?

Upon completing the course, delegates can apply Lean principles to their organisation’s IT processes, seek further Lean certifications, or pursue leadership roles in IT service management, operations, or process improvement.

What is the duration of these Certified Lean IT Certification Courses?

The duration of this Certified Lean IT Training Course spans across 2 days. For self-paced courses, the duration may vary based on the delegate's schedule, allowing flexibility to complete the training at their own pace.

Who should I contact if I am unable to access the Certified Lean IT Training Course?

If you encounter issues accessing your Certified Lean IT Training, you should contact The Knowledge Academy's support team. They will help troubleshoot technical issues and provide alternative access to the course materials.

How was the Certified Lean IT Certification created?

This certification was developed by combining Lean management principles with IT service management practices, drawing on insights from industry experts to create a course that addresses inefficiencies in IT operations and maximises customer value.

How does this Certified Lean IT Training contribute to career advancement and professional development?

This training course equips professionals with the tools to lead process improvement initiatives in their IT organisations, increasing their value to employers. Certification also opens doors to advanced roles in IT management, operational leadership, and continuous improvement.

Will I receive a certification after this Certified Lean IT Course?

Yes, delegates will receive a globally recognised Lean IT Certification upon successfully completing the course and passing the associated exam, demonstrating proficiency in Lean IT principles.

Do you provide self-paced training for this Online Certified Lean IT Training?

Yes, The Knowledge Academy offers self-paced training for this Certified Lean IT Course. These allow delegates to learn at their own pace and convenience while covering the same material as the instructor-led versions.

Do you offer 24/7 support for the Certified Lean IT Certification Training?

Yes, 24/7 support is available throughout this Certified Lean IT Training. Delegates can access help for any technical issues, queries regarding course materials, or assistance with accessing the training platform at any time.

What will I learn in this Certified Lean IT Course?

You will learn how to apply Lean principles to IT operations, including identifying and eliminating waste, optimising workflows, improving service quality, and implementing a continuous improvement culture. You’ll also gain practical tools for value stream mapping and enhancing overall IT efficiency.

What is the cost/training fees for Certified Lean IT Training in Port Elizabeth?

The training fees for Certified Lean IT Trainingin Port Elizabeth starts from R10995

Which is the best training institute/provider of Certified Lean IT Training in Port Elizabeth?

The Knowledge Academy is the Leading global training provider for Certified Lean IT Training.

What are the best Lean IT courses in Port Elizabeth?

Please see our Lean IT courses available in Port Elizabeth

Why choose us

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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