Sales Training | Building Rapport With Customers in Johannesburg

Home

Courses

Sales Training

Building Rapport with Customers

Johannesburg

Understand the techniques for building rapport over the phone.
Learn about the questions of building rapport with clients.
Become familiar with rapport building with angry customers.

Dates & Prices Dates & Prices

Course information

Building Rapport with Customers Course Outline

Module 1: Introduction to Rapport

What is Rapport?
Importance of Rapport
Benefits of Rapport
Types of Building Rapport

Module 2: Build Rapport with Customers

How to Build Rapport?
Techniques for Building Rapport Over the Phone

Module 3: Rapport Building Questions

What are the Questions of Building Rapport with Clients?
Questions to Virtually Build Rapport

Module 4: Building Rapport in Specific Situations

Call-Closing Statements
Create Rapport in a Customer Chat Interaction
Build Rapport by Email
Rapport Building with Angry Customers
Maintain Rapport when Delivering Bad News to Customers

Who should attend this Building Rapport with Customers Course?

This Building Rapport with Customers Training Course is designed to provide individuals, especially those in customer-facing roles, with the skills and techniques needed to establish strong connections and positive relationships with customers. This Sales Course will benefit the following professionals:

Customer Service Representatives
Sales Representatives
Technical Support Representatives
Telemarketers
Human Resources Professionals
Account Managers
Team Leaders and Managers

Prerequisites of the Building Rapport with Customers Course

There are no formal prerequisites for this Building Rapport with Customers Training Course. However, prior experience in customer service or related roles is recommended but not mandatory. Also, familiarity with problem-solving skills might prove to be beneficial for the delegate.

Building Rapport with Customers Course Overview

Rapport is a connection or interaction with another person, and it is a state of mutually beneficial understanding with another person or group. The process of making a connection with any individual is known as rapport building.

Studying this Building Rapport with Customers Training Course helps learners to gain skills for maintaining a relationship with clients. It helps organisations to increase their sales, reduce client churn, and lead to priceless client referrals. It assists individuals to empathise with clients by sharing personal experiences, mirroring their feelings back to them, and normalising their problems. This course is ideal for Customer Service Representatives, Business Development Representatives, and Telemarketers.

This 1-day Building Rapport with Customers Training Course by The Knowledge Academy covers all the essential topics by which delegates become fully familiar with rapport. During this training, they will learn about how to build rapport in specific situations. They also learn about the benefits of rapport, creating rapport in a customer chat interaction, rapport building with angry customers, the importance of rapport, and many more.

Course Objectives

To define what rapport is and why it is important in customer service
To learn how to build rapport with customers in different situations
To identify the key techniques for building rapport, such as active listening, mirroring, and empathy
To practice building rapport with customers through role-playing and other exercises
To develop a personal rapport-building style that is authentic and effective

After attending this Building Rapport with Customers Training Course, delegates will be able to effectively build rapport with customers. They will also be able to maintain rapport when delivering bad news to customers.

What’s included in this Building Rapport with Customers Training Course?

World-Class Training Sessions from Experienced Instructors
Building Rapport with Customers Certificate
Digital Delegate Pack

Why choose us

Our Johannesburg venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Johannesburg, the capital of Gauteng is the largest city within South Africa. Johannesburg is one of fifty largest urban areas in the world. The city has around 950,000 inhabitants. The diamond and gold trade is a large source within the city within the Witwatersrand hills. The city has numerous collections of settlements they are called South-western Townships “Soweto”. The townships had a population of largely native African workers living on the outskirts of Johannesburg. The city has an unemployment rate of around 24.3%.Johannesburg has several higher educational institutes including public and private. Public universities within the city include, University of the Witwatersrand and the University of Johannesburg. The University of the Witwatersrand, has around 30,000 enrolled students studying over several campuses. The public research university provides students with the education of, Commerce, Law, Management, Engineering, Health Sciences, Humanities and Science. Other universities within the city include, University of the Witwatersrand and Gordon Institute of Business Science.

Address

Holiday Inn Johannesburg Airport

100 North Rand Road, Bardene

Boksburg North

Johannesburg

1459

T: +27 800 780004

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Sales Training | Building Rapport With Customers in Johannesburg. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Learn more in our FAQs

Unlock your potential with The Knowledge Academy's Sales Training | Building Rapport With Customers in Johannesburg, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Learn more in our FAQs

Experience the most sought-after learning style with The Knowledge Academy's Sales Training | Building Rapport With Customers in Johannesburg. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Sales Training | Building Rapport With Customers in Johannesburg sessions.

Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Learn more in our FAQs

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

Learn more in our FAQs

What our customers are saying

Sales Training | Building Rapport With Customers in Johannesburg FAQs

What is rapport?

Rapport is the harmonious relationship built on trust, understanding, and mutual respect, where individuals feel comfortable communicating openly. It fosters positive interactions, encouraging collaboration and empathy, which enhances communication effectiveness and strengthens personal or professional relationships.

Is there any prerequisites needed for Building Rapport with Customers Training?

There are no formal prerequisites to attend this Building Rapport with Customers Training.

Who should attend this course?

This course is ideal for individuals seeking to enhance their professional skills, including Project Managers, Business Analysts, Team Leaders, and those involved in stakeholder communication. It is also beneficial for anyone looking to improve rapport-building and interpersonal skills.

Why is Building Rapport with Customers important?

Building Rapport with customers is crucial as it fosters trust, loyalty, and long-term relationships. It enhances communication, helps understand customer needs, and creates a positive experience. This, in turn, leads to increased satisfaction, repeat business, and stronger brand advocacy.

What is the duration of the Building Rapport with Customers Course?

This course takes 1-day to complete during which delegates participate in intensive learning sessions that cover various course topics.

What will I learn during the Building Rapport with Customers Training Course?

During the Building Rapport with Customers Training Course, you will learn techniques for establishing trust, effective communication strategies, active listening skills, and how to empathise with customers. You'll also gain insights into handling challenging situations and fostering long-term relationships.

Do you offer 24/7 support with the training course?

Yes, The Knowledge Academy offers 24/7 support via phone & email before attending, during, and after the course. Our customer support team is available to assist and promptly resolve any issues you may encounter.

What is included in the course?

In this training course, delegates will have intensive training with our experienced instructors, a digital delegate pack consisting of important notes related to this course, and a certificate after course completion.

Do I receive a certificate after completing the training?

Yes, after completing this course you will receive a certificate of completion to validate your achievement and demonstrate your proficiency in the course material.

What are the benefits of the Building Rapport with Customers Certification Course?

The Building Rapport with Customers Certification Course offers several benefits, including improved communication and interpersonal skills, the ability to foster stronger customer relationships, enhanced customer satisfaction, and increased professional credibility. It also helps in boosting client retention and business growth through better rapport-building techniques.

What kind of jobs can I expect after completing this Building Rapport with Customers Certification programme?

After completing the Building Rapport with Customers Certification Programme, you can pursue roles in customer service, client relationship management, sales, account management, business development, and customer experience. These roles focus on enhancing customer interactions, satisfaction, and fostering long-term business relationships.

Do you provide individual training in this Building Rapport with Customers Course?

Yes, individual training is often available for the Building Rapport with Customers Course. This tailored approach allows for personalised learning, addressing specific needs and challenges, and offers flexible scheduling to accommodate individual preferences and learning pace.

Who should I contact if I am unable to access my online training?

If you face any issues in accessing the course materials, then you can reach out to our customer support team who will provide you with quick assistance to resolve the issue.

Do you provide self-paced Building Rapport with Customers Online Training?

The Knowledge Academy provides flexible self-paced training for this course. Self-paced training is beneficial for individuals who have an independent learning style and wish to study at their own pace and convenience.

Do you provide corporate training for this Building Rapport with Customers Online Course?

Yes, we provide corporate training for this course, tailored to fit your organisation’s requirements.

What are the difficulty levels for this course?

The course typically offers varying difficulty levels, ranging from beginner to advanced. Beginners can learn foundational techniques for rapport-building, while advanced levels cater to professionals seeking to refine and enhance their existing skills in customer interactions.

Do I need any prior experience to take this course?

No prior experience is usually required to take the course. It is designed to accommodate individuals at all levels, from beginners to professionals, looking to develop or enhance their communication and relationship-building skills with customers.

Why choose The Knowledge Academy in Johannesburg over others?

The Knowledge Academy in Johannesburg stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this course.

What is the cost/training fees for Building Rapport with Customers in Johannesburg?

The training fees for Building Rapport with Customersin Johannesburg starts from R33495

Which is the best training institute/provider of Building Rapport with Customers in Johannesburg?

The Knowledge Academy is the Leading global training provider for Building Rapport with Customers.

What are the best Sales Training courses in Johannesburg?

Please see our Sales Training courses available in Johannesburg

Why choose us

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

Looking for more information on Sales Training?

Back to course information

Upcoming classes
Package deals

Get a custom course package

We may not have any package deals available including this course. If you enquire or give us a call on +27 800 780004 and speak to our training experts, we should be able to help you with your requirements.

Book now